RE: Unable to retrieve message from exchange mailbox
- From: v-robmen@xxxxxxxxxxxxxxxxxxxx ("Robbin Meng [MSFT]")
- Date: Thu, 29 May 2008 03:07:09 GMT
Hi Ricky,
Glad to hear from you.
The "OWA" here I refer to "Outlook Web Access", more information, please
see:
Support WebCast: Microsoft Exchange Server 2003: Flexible Mobile Access for
Exchange Server 2003
http://support.microsoft.com/kb/819270/en-us
Outlook Web Access and Exchange 2007, Exchange 2003, and Exchange 2000
Coexistence
http://technet.microsoft.com/en-us/library/bb885041(EXCHG.80).aspx
In the meantime, I'd like to suggest you check the problematic
user's/users' mailbox to see if there is any corrupted/large email that
that may cause the mailbox to run abnormally.
Regarding the work round, I agree with you that you may certainly
backup/export the current mails to a .pst (personal folder file), then
delete the current user's mailbox and re-create a new one. After that
import the .pst file to restore the old mails.
However, we can use the Isinteg.exe tool to check and to fix the integrity
of the information store databases including the private information store.
See:
Refer to the following Microsoft Technical article for isinteg usage
instructions:
Exchange Command-Line Parameters for the Isinteg.exe Tool
http://support.microsoft.com/kb/301460/en-us
Hope this helps and please let me know the troubleshooting result or if you
have further question or concerns. :-)
Best regards,
Robbin Meng(MSFT)
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