RE: Unable to retrieve message from exchange mailbox

Hi Robbin,

Thank you for your response, please bear with my poor expierence in MS
Exchange.

Certain "client" cannot able to retrieve email using their Outlook 2003.
When other users send email to these "client", they got "administrator
delay message".
Yes, your understanding is correct.

1. Does this issue only occurs on the particular user or users?
Can you tell if the issue only occur when these "client" logging on certain
computer? To clarify this, please go to another working computer and create
a new Outlook user profile using the same user account and test this issue.
If logon with the same user-account on other workstation the problem still
occurs

How can I fix the user mailbox?, so far what I did just delete and create it
again (was not a very good idea).

I'm lost with your "OWA" what is OWA (sorry).

In the meantime I'll get myselft information from
"http://support.microsoft.com/kb/821910/en-us"; as per your suggestion.

I'll try to post the information as requested.

Thanks
Regards
Ricky Lie

""Robbin Meng [MSFT]"" wrote:

Hello Ricky,

Thank you for your post. My name is Robbin Meng, and it is my pleasure to
work with you on this issue!

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

Certain "client" cannot able to retrieve email using their Outlook 2003.
When other users send email to these "client", they got "administrator
delay message".

If I have misunderstood your concerns please feel free to let me know.

Based on the current situation, please consider the following scenarios so
that we can narrow down the root cause:

1. Does this issue only occurs on the particular user or users?
Can you tell if the issue only occur when these "client" logging on certain
computer? To clarify this, please go to another working computer and create
a new Outlook user profile using the same user account and test this issue.

2. According to the result of the step 1, if the issue occurs only to
certain user(wherever he/she logs on) and not certain computer, it should
be a user mailbox store issue on the Exchange server. Then we may need to
check and fix the user's mailbox store problem later.

At the same time, please use OWA to check if the issue persists i.e. when
the user logon OWA, can he send and receive emails normally?


For your reference, you can also use Message Tracking center to trace the
message transport flow that whether mails has been sent to the user's
mailbox or not. To do this, please follow KB821910:

How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/kb/821910/en-us


If the issue persists after performing the above steps, please help me to
collect more information:

Information Need
==============
1. If possible, please help to capture some error message screenshot files
and zip them then send to me.

2. Check event viewer for related information, if there are anything
related Transport service, please help save it to *.evt and send to me at:
v-robmen@xxxxxxxxxxxxx

Hope this helps.

If you have any questions or concerns, please do not hesitate to let me
know.

Thank you for your time and cooperation!


Best regards,

Robbin Meng(MSFT)

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