RE: Fax & Routing Issues
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Fri, 23 May 2008 06:45:55 GMT
Hello Les,
I'm glad to see you in this post.
Thank you for posting here. Let's also thank Costas for the good input.
According to your description, I understand that you get the following
error when you run the Fax Configuration Wizard:
===================
the following device(s) are also being used for routing and remote access
service (RRAS). Using the same device for fax and RRAS is not recommended
because they may try to access the device at the same time and one service
or
the other will not worl.
-zoom V92 USB faxmodem
Do you want to select a different device for fax?
===================
If I have misunderstood the problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. From the error message, I know you use the Zoom V92 USB faxmodem. Based
on my research, this modem is not in our HCL list.
As this device is not on the HCL list, the compatibility of this device on
our system is not tested and therefore its performance on the server is not
guaranteed. It is better for you to consult/contact the hardware
manufactory to seek the further support for it.
http://www.microsoft.com/whdc/hcl/default.mspx
Or, please try to replace the modem with one in our HCL list to test this
issue.
If replace modem unable to resolve this issue, please go further to the
following steps.
We may need to disable RRAS on SBS before we run Fax Configuration Wizard.
2. Disable RRAS
a. Schedule a network down time.
b. Please open Routing and Remote Access console on SBS thru run command
"rrasmgmt.msc"
c. Right click the SBSname (local), select Disable Routing and Remote
Access console
3. Run the Fax Configuration Wizard again.
4. Run CEICW on SBS
You have to rerun the CEICW to make sure your SBS 2003 server have right
network configuration. Go through the follow KB and Rerun CEICW again
carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
5. Run Remote Access wizard
a. On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.
b. Under Network Tasks, click Configure Remote Access.
c. Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.
d. Type the fully qualified public domain name of your server, click Next,
and then click Finish.
e. When the wizard is completed, click Close.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Please gather all SBS wizard log files in c:\program files\microsoft
windows small business server\support\ on SBS and send to me.
2. Please capture screenshots on the error messages for new modem and send
the pictures to me at v-terliu@xxxxxxxxxxxxx
3. Gather MPS network report on SBS:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu (MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| Thread-Topic: Fax & Routing Issues
| thread-index: Aci7T/9rZkThlewNRH+QQBagUWsEuA==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?TGVzRw==?= <LesG@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Fax & Routing Issues
| Date: Wed, 21 May 2008 07:36:04 -0700
| Lines: 17
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|
| I have been having some problems connecting to my server from the
internet
| and Have today just been going through the fax setup again when I got the
| following message going through the wizard.:
|
| the following device(s) are also being used for routing and remote access
| service (RRAS). Using the same device for fax and RRAS is not recommended
| because they may try to access the device at the same time and one
service or
| the other will not worl.
|
| -zoom V92 USB faxmodem
|
| Do you want to select a different device for fax?
|
| I assume therefore that this could have been my problem? and if so how
can I
| get around it, other than uninstall the fax.
|
| Regards
|
.
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