RE: Cannot Connect via remote desktop

Hello Les,

Thank you for your update.

You can establish the RDP connection and it is stops work soon. It seems a
network stability. I suggest you that:

1. Please contact you ISP to verify they provide stabile Internet
connection.

2. Please replace your router from another manufacturer. The route may not
work stably for your network.

3. If you install the windows server 2003 sp2 on your SBS, please go
following steps:

1) Apply the following hotfix on SBS:

An update to turn off default SNP features is available for Windows Server
2003-based and Small Business Server 2003-based computers
http://support.microsoft.com/kb/948496

2) Update the network adapter drivers
Contact the network adapter manufacturer or contact the original equipment
manager (OEM) for the computer to determine whether an updated network
adapter driver is available. You must have drivers that are compatible with
NDIS 5.2 or with a later version.
3) Modify the registry to disable Receive Side Scaling
a. Click Start, click Run, type regedit , and then click OK.
b. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
c. If the EnableRSS registry entry does not exist, create it. To do this,
follow these steps:
a) On the Edit menu, point to New, and then click DWORD Value.
b) In the New Value #1 box, type EnableRSS , and then press ENTER.

d. Right-click EnableRSS, and then click Modify.
e. In the Value data box, type 0 (zero), and then click OK.
f. Exit Registry Editor.

4) Disable offloading support
a. Click Start, click Run, type regedit , and then click OK.
b. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
c. In the details pane, right-click EnableTCPA, and then click Modify.

Note: If the EnableTCPA registry entry does not exist, create it. To do
this, follow these steps:
a) On the Edit menu, point to New, and then click DWORD Value.
b) In the New Value #1 box, type EnableTCPA , and then press ENTER.

d. In the Value data box, type 0 (zero), and then click OK.
e. Exit Registry Editor.
f. Restart the computer.

Thank you and have a nice day,

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Cannot Connect via remote desktop
| thread-index: Aci7VkdU/v4Vq5J3QDWyMVkBsTqFXw==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?TGVzRw==?= <LesG@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <AE47C846-7181-41EE-A765-373DBA13EB7E@xxxxxxxxxxxxx>
<yjfeCG$sIHA.5848@xxxxxxxxxxxxxxxxxxxxxx>
<0F31DBD9-95F5-47EA-BEF0-18AE56EDB991@xxxxxxxxxxxxx>
<t2S5Q1MtIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<q8S0hsatIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<MryhU0atIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<2113357B-2CDA-4ACB-A67E-D63F53642BD3@xxxxxxxxxxxxx>
<KRyBrDZuIHA.1784@xxxxxxxxxxxxxxxxxxxxxx>
<5062B911-29E8-4BD7-8968-CA841452757C@xxxxxxxxxxxxx>
<jZZP3siuIHA.4512@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Cannot Connect via remote desktop
| Date: Wed, 21 May 2008 08:21:01 -0700
| Lines: 313
| Message-ID: <C74568FD-4CFF-48AA-8FC5-74E479F4D972@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:108692
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| Many thanks for that, and yes I could get in via remote desktop. However,
| after a while the system just stops working!! When I try to login again I
get
| this error: (email sent)
|
|
|
| Nothing has changed it is still the same as when I could login ??
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hi Les,
| >
| > Thank you for your update.
| >
| > Now, you can establish the VPN connection from internal clients, that
means
| > the SBS configuration is properly. This is router port forwarding issue.
| >
| > Therefore, what you need to do now is:
| >
| > Ensure you forward the TCP port 1732 (PPTP VPN) and GRE 47 (PPTP VPN)
from
| > your D-link router to SBS (192.168.1.5). Please contact your D-link
router
| > support for help.
| >
| > Note: We unable to ensure the UPnP works fine for this setting.
| >
| > Based on my test, I can access your SBS RWW and OWA via
| > https://vpn.millmax.co.uk/remote/ and
https://vpn.millmax.co.uk/exchange/.
| > I can also RDP connect your SBS server thru vpn.millmax.co.uk.
| >
| > If there's anything else about this issue I can do for you, please do
not
| > hesitate to let me know.
| >
| > Thank you and have a nice day,
| >
| > Best regards,
| >
| > Terence Liu (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Cannot Connect via remote desktop
| > | thread-index: Aci5u/1F/jKmeggwQXW3qUL3/+YHQA==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?TGVzRw==?= <LesG@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <AE47C846-7181-41EE-A765-373DBA13EB7E@xxxxxxxxxxxxx>
| > <yjfeCG$sIHA.5848@xxxxxxxxxxxxxxxxxxxxxx>
| > <0F31DBD9-95F5-47EA-BEF0-18AE56EDB991@xxxxxxxxxxxxx>
| > <t2S5Q1MtIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > <q8S0hsatIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > <MryhU0atIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > <2113357B-2CDA-4ACB-A67E-D63F53642BD3@xxxxxxxxxxxxx>
| > <KRyBrDZuIHA.1784@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Cannot Connect via remote desktop
| > | Date: Mon, 19 May 2008 07:24:03 -0700
| > | Lines: 269
| > | Message-ID: <5062B911-29E8-4BD7-8968-CA841452757C@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:108340
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi Terence,
| > |
| > | Many thanks for your assistance. To advise the steps taken.
| > |
| > | 1. Saved the server IP address as a static IP (192.168.1.5)
| > | 2. Ran through the CEICW as instructed below
| > | 3. Setup an internal VPN to the server using 192.168.1.5 which gives
me
| > | access to the server
| > | 4. Have tried telnet to the vpn.xxxx.co.uk on ports 443 and 3389
neither
| > of
| > | which work.
| > |
| > | Again if I put the url vpn.xxxxx.co.uk it takes me straight to the
router
| > | admin page.
| > |
| > | Kindest regards
| > | Les Girvan
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hi Les,
| > | >
| > | > Thank you for your reply.
| > | >
| > | > 1. For the warning message, if is not very important. That means
your
| > SBS
| > | > external NIC get IP from DHCP. Since you have a router before SBS,
we
| > can
| > | > also set the SBS external NIC as static IP, and disable DHCP on
your
| > router.
| > | >
| > | > 2. We can run the CEICW as following if you want to enable UPnP on
the
| > | > router:
| > | >
| > | > Two network adapters - UPnP router connection to broadband
| > | > a. Before you run the Configure E-mail and Internet Connection
Wizard,
| > | > make sure that the network connection to the router is enabled,
that
| > the
| > | > cables are connected, and that the router is turned on.
| > | > b. A message that reports that the UPnP router was detected
appears.
| > If
| > | > the message does not appear or if you want to configure the router
| > | > manually, go to the " Two network adapters - manual router
connection
| > to
| > | > broadband " section.
| > | > c. On the Do you want the wizard to configure the router? page,
click
| > Yes.
| > | >
| > | > d. On the Router Connection page, the values will be populated by
the
| > UPnP
| > | > router. Type different values if the values that you want are
| > different.
| > | > e. Click to clear the My server uses a single network connection
for
| > both
| > | > Internet access and the local network check box, and then click
Next.
| > | > f. On the Network Connection, You must enable and configure the
| > network
| > | > connection to your ISP page, under Connection Name, click Network
| > | > Connection.
| > | > g. Click Obtain an IP address automatically (use DHCP), and then
click
| > | > Next.
| > | > h. On the Network Connection, You must click the connection for
your
| > ISP
| > | > and local network page, click Network Connection under ISP network
| > | > connection.
| > | > i. Under Local network connection, click Server Local Area
Connection,
| > and
| > | > then click Next.
| > | > j. Complete the Configure E-mail and Internet Connection Wizard.
| > | >
| > | > 3. You mentioned you installed the ISA server on SBS, but from your
MPS
| > | > report, I could not find any service about ISA server. How do you
| > install
| > | > the ISA server? Do you install the ISA server from SBS 2003
permission
| > | > disk? What's version of your ISA server?
| > | >
| > | > 4. Can you telnet vpn.XXX.co.uk 443 or 3389 port from Internet?
| > | >
| > | > 5. Test the VPN connection from inside of the SBS network, will the
| > problem
| > | > be reproduced?
| > | >
| > | > Note: This test will bypass the DSL router.
| > | >
| > | > Manually create a VPN connection on the internal client through the
| > | > following KB article:
| > | > How to configure a VPN connection to your corporate network in
Windows
| > XP
| > | > Professional
| > | > http://support.microsoft.com/?id=305550
| > | >
| > | > Note: The VPN server IP is the internal IP address of the SBS Server
| > | >
| > | > 6. What error do you get when you try to connect VPN? Please
capture
| > | > screenshots on the error messages and send the pictures to me at
| > | > v-terliu@xxxxxxxxxxxxx
| > | >
| > | > I appreciate your time and look forward to hearing from you.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Cannot Connect via remote desktop
| > | > | thread-index: Aci3XkBzaZwuW9nbRV20KvUQXyMhdw==
| > | > | X-WBNR-Posting-Host: 207.46.193.207
| > | > | From: =?Utf-8?B?TGVzRw==?= <LesG@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <AE47C846-7181-41EE-A765-373DBA13EB7E@xxxxxxxxxxxxx>
| > | > <yjfeCG$sIHA.5848@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <0F31DBD9-95F5-47EA-BEF0-18AE56EDB991@xxxxxxxxxxxxx>
| > | > <t2S5Q1MtIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <q8S0hsatIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <MryhU0atIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: RE: Cannot Connect via remote desktop
| > | > | Date: Fri, 16 May 2008 07:08:01 -0700
| > | > | Lines: 103
| > | > | Message-ID: <2113357B-2CDA-4ACB-A67E-D63F53642BD3@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.server.sbs:108040
| > | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Hi Terence,
| > | > |
| > | > | Still struggling with this issue, I have taken all the steps you
have
| > | > | suggested but with no luck.
| > | > |
| > | > | I have setup port forwarding to the specific ports as suggested,
even
| > | > | allowing for CEICW using PnP to configure relvant ports.
| > | > |
| > | > | One thing I have picked up is when I get part way through I get
this
| > | > warning
| > | > | box: ( copy email sent direct, as can't post image here.
| > | > |
| > | > | Finally, My remote access was working prior to installing ISA, is
it
| > | > | possible to un-install ISA and see if this resolves my problems?
| > | > |
| > | > | Kindest regards
| > | > |
| > | > |
| > | > |
| > | > |
| > | > |
| > | > | "Terence Liu [MSFT]" wrote:
| > | > |
| > | > | > Dear Les,
| > | > | >
| > | > | > Thank you for your trust.
| > | > | >
| > | > | > However, as newsgroup support engineer, we unable to support
| > customers
| > | > thru
| > | > | > telephone. If you need telephone support from Microsoft, you
can
| > call
| > | > our
| > | > | > CSS.
| > | > | >
| > | > | > To obtain the phone numbers for specific technology request
please
|

.

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