Re: SBS setup fails

Hi Tim,

Thanks for your updates.

I have performed further research about the intergrated setup wizard
disappear issue. This problem may due to that a conflict between the
Windows Small Business Server 2003 Setup program and the device driver for
the Intel 82801ER SATA RAID controller. Motherboards that use the Intel
865G chipset or the Intel 875P chipset include this kind of SATA RAID
controller. I would like to suggest that you try the following:

1. Install version 5.1 or later of the Intel Matrix Storage Manager before
you run the Setup program for Small Business Server. To download the latest
version of of the Intel Matrix Storage Manager

software, visit the following Intel Web site:

http://www.intel.com/support/chipsets/imsm

2. Convert the volume that contains the Sysvol folder from a basic disk to
a dynamic disk.

Note: By default, the Sysvol folder is located in the Windows folder.

To convert a volume from a basic disk to a dynamic disk, follow these steps:

a. Click Start, point to Administrative Tools, and then click Computer
Management.
b. In Computer Management, click Disk Management.
c. In the right pane, right-click the Disk number box, and then click
Convert to Dynamic Disk.

Note: The Disk number box is located in the lower pane of the Disk
Management window, The Disk number box includes text that is similar to the
following:

Disk 0
Basic
100 GB
Online

The third-party products that this article discusses are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

By the way, the log you have post in previous reply may not enough to
identify the root cause. If possible, please help to send me the logs as I
mentioned for further analysis.

Best regards,

Gary Wang(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
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When opening a new thread via the web interface, we recommend you check the
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "Timothy Morris" <tim@>
| References: <5F240382-F617-4841-BD4F-F1761880A0F1@xxxxxxxxxxxxx>
<vsCmu4juIHA.400@xxxxxxxxxxxxxxxxxxxxxx>
| In-Reply-To: <vsCmu4juIHA.400@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS setup fails
| Date: Tue, 20 May 2008 10:10:53 +0100
| Lines: 329
| MIME-Version: 1.0
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| Message-ID: <ebitqlluIHA.3604@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: kingswoodhouse.com 82.71.51.54
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:108472
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| The integrated setup wizard disappears at 1c. below I don't even get to
see
| the configuration page. The error log I originally posted might give you
a
| clue.
|
| The only thing I can think of doing is to perform an "upgrade in
| place"/"repair install" but don't want to perform such a drastic step
until
| I've exhausted all other possibilities.
|
| Tim
|
| "Guozhen Wang[MSFT]" <v-gzwang@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:vsCmu4juIHA.400@xxxxxxxxxxxxxxxxxxxxxxxxx
| > Hello Tim,
| >
| > Thank you for your post.
| > My name is Gary Wang, and it is my pleasure to work with you on this
| > issue!
| > Please allow me to confirm that my understandings are correct. As I
| > understand it, the issue is:
| >
| > When you re-installing the SBS Monitoring component, the Integrated
Setup
| > installation wizard disappears without any errors.
| >
| > If I have misunderstood your concerns please feel free to let me know.
| >
| > Suggestion :
| > ==============
| >
| > I would like to suggest that you check the following steps:
| >
| > 1. Uninstall Monitoring
| >
| > a. Click Start, click Control Panel, and then click Add or Remove
| > Programs.
| > b. Select Windows Small Business Server 2003 and then click
| > Change/Remove. The Setup Wizard appears.
| > c. Click Next to start the wizard.
| > d. On the Windows Configuration page, click Next.
| > e. On the Component Selection page, in the Action column, change
| > Server Tools to Maintenance, change Monitoring component to Remove, and
| > then click Next.
| > f. On the Component Summary page, click Next.
| > g. Click Finish.
| >
| >
| > 2. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
| >
| > a. Stop the MSSQL$SBSMONITORING service.
| > b. Make a backup of the MSSQL$SBSMONITORING\DATA folder.
| > c. In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
| > (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
| > that you want to remove, click Yes.
| >
| > 3. Start Windows Explorer, and then locate and rename the following
| > folder:
| >
| > C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING to C:\Program
| > Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
| >
| > 4. Check, backup and remove the registry key
| >
| > HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
| > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
| >
| > 5. Install the Monitoring component
| >
| > a. In Add or Remove Programs, select Windows Small Business Server
| > 2003 and then click Change/Remove. The Setup Wizard appears.
| > b. Click Next.
| > c. On the Windows Configuration page, click Next.
| > d. On the Component Selection page, in the Action column, change
| > Server Tools to Maintenance, change Monitoring component to Install, and
| > then click Next.
| > e. On the Logon Information page, click Next.
| > f. On the Component Summary page, click Next.
| > g. Click Finish.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > Information Need
| > ==============
| > 1. Capture screenshots for exact symptom when the error occurs, save as
| > JPG files.
| > 2. Check event viewer for related information, if there are any, please
| > help save it to *.evt.
| > 3. Please collect all the log under %sbsprogramdir%\support\, zip them
| > and
| > send to me at v-gzwang@xxxxxxxxxxxxx .
| >
| >
| > I look forward to your reply. Also, if you have any questions or
concerns,
| > please do not hesitate to let me know. I am happy to help. :-)
| >
| > Thank you for your time and cooperation!
| >
| > Best regards,
| >
| > Gary Wang(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| > --------------------
| > | Thread-Topic: SBS setup fails
| > | thread-index: Aci46eAx6E6nWZlYTIig7D0mvdb1Bg==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?VGltb3RoeSBNb3JyaXM=?=
| > <TimothyMorris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: SBS setup fails
| > | Date: Sun, 18 May 2008 06:20:00 -0700
| > | Lines: 145
| > | Message-ID: <5F240382-F617-4841-BD4F-F1761880A0F1@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
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| > | charset="Utf-8"
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| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:108194
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I've been having issues backing up my SBSMONITORING database using
| > | BackupExec12. I decided today to remove and reinstall the database in
| > order
| > | to make sure that it wasn't causing the issues. When I go into the
| > taskpad I
| > | get an error telling me to re-run small business server setup. When I
| > try
| > to
| > | do that after clicking next the dialog disappears after about a
minute
| > or
| > so.
| > | Eventlog.txt shows the following:
| > |
| > | [05/18/08,13:54:26] Setup.exe:
| > | GetGlobalCustomProperty(B51015E7-26A5-4c8f-B871-26ABA9BEFB65)
| > | [05/18/08,13:54:26] Setup.exe: LoadSetupDatabase()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: IsRunningUnattended
| > | [05/18/08,13:54:26] Setup.exe: AddGlobalCustomProperty
| > | [05/18/08,13:54:26] Setup.exe: IsRunningUnattended
| > | [05/18/08,13:54:26] Setup.exe: inside ISetupManager::LoadHelpManager()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: ISetupManager::LoadCommandLineMgr()
| > completed
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: ISetupManager::LoadSetupLog() completed
| > | [05/18/08,13:54:26] Setup.exe: ISetupManager::RunIntro() starting
| > | [05/18/08,13:54:26] Setup.exe: inside
ISetupManager::LoadDependencyMgr()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside ISetupManager::LoadCDInfoMgr()
| > | [05/18/08,13:54:26] Setup.exe: GetCustomProperties()
| > | [05/18/08,13:54:26] Setup.exe: get_CustomProperties()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside ISetupManager::LoadTemplMgr()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside ISetupManager::LoadDiskInfoMgr()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside ISetupManager::LoadUIManager()
| > | [05/18/08,13:54:26] Setup.exe: in RegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe:
| > | GetGlobalCustomProperty({0DC70217-9545-11D2-ACD4-00C04F8EEBA1})
| > | [05/18/08,13:54:26] Setup.exe: IsRunningUnattended
| > | [05/18/08,13:54:26] Setup.exe:
| > | GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside
| > ISetupManager::LoadAccountManager()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside
| > ISetupManager::LoadValidationManager()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside
| > ISetupManager::LoadDependencyManagerUI()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Setup.exe: inside
ISetupManager::LoadChangeFolder()
| > | [05/18/08,13:54:26] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:26] Domain Configuration: SetWMIADAPKey : regkey
| > | successfully set to 1.
| > | [05/18/08,13:54:27] Networking Configuration: InitCustProps called and
| > the
| > | networking component is already installed.
| > | [05/18/08,13:54:27] Networking Configuration: Override (GUID) =
| > | 05241915-E0D6-4295-8582-D6C057D3D6DF
| > | [05/18/08,13:54:27] Networking Configuration: Override (IP) =
| > 10.0.0.1
| > | [05/18/08,13:54:27] Networking Configuration: Override (SUB) =
| > | 255.255.255.0
| > | [05/18/08,13:54:27] Networking Configuration: Override (GATEWAY) =
| > 10.0.0.138
| > | [05/18/08,13:54:27] Internet Information Services (IIS): All required
| > IIS
| > | components were detected as being installed.
| > | [05/18/08,13:54:27] Windows Small Business Server 2003: NT5.2
installed
| > | detected.
| > | [05/18/08,13:54:27] Setup.exe: AddGlobalCustomProperty
| > | [05/18/08,13:54:27] Intranet: CClientX::InitializeModule, STS
detected
| > as
| > | installed by SBS, triggering maintenance.
| > | [05/18/08,13:54:27] Client Deployment: Defaulting data folder to:
| > | [05/18/08,13:54:27] Client Deployment: D:\ClientApps
| > | [05/18/08,13:54:27] Updating Configuration: Entering
InitializeModule()
| > | [05/18/08,13:54:27] Updating Configuration: Entering
| > | CMpComponent::IsMpCompInstalled
| > | [05/18/08,13:54:27] Updating Configuration: IsMPCompInstalled()
returned
| > FALSE
| > | [05/18/08,13:54:27] Exchange Server 2003 Service Pack 1: Exchange
2003
| > is
| > | detected as installed.
| > | [05/18/08,13:54:27] Exchange Server 2003 Service Pack 1: Exchange 2003
| > SP1
| > | already installed
| > | [05/18/08,13:54:27] Exchange Server 2003 Service Pack 1:
| > | CExch2KSPComp::InitializeModule() - Exchange 65 SP1 is already
installed
| > | [05/18/08,13:54:27] Setup.exe: inside
| > ISetupManager::LoadScenarioFactory()
| > | [05/18/08,13:54:27] Setup.exe: in InternalRegisterSetupService()
| > | [05/18/08,13:54:27] Default Scenario Factory: Default scenario not
| > specified
| > | or not found in [Scenario Factory Information] section of
| > DefFactory.dat,
| > | defaulting to the first specified
| > | [05/18/08,13:54:27] Setup.exe: inside
| > ISetupManager::InitializeUIManager()
| > | [05/18/08,13:54:27] WizardUI: entering CWizardUI::Start()
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({7173C91D-8B2E-4C8D-9468-833A011F9140})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({496A525F-E168-11D2-ACD9-00C04F8EEBA1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({496A525F-E168-11D2-ACD9-00C04F8EEBA1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({7173C91D-8B2E-4C8D-9468-833A011F9140})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({CDD00163-2E69-11D3-A829-00C04FB1799F})
| > | [05/18/08,13:54:27] WizardUI: leaving CWizardUI::Start()
| > | [05/18/08,13:54:27] WizardUI: entering CWizardUI::DisplayStartup()
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({D4896336-2E69-11D3-A829-00C04FB1799F})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({CDD00163-2E69-11D3-A829-00C04FB1799F})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({BAE217D6-A5BB-11D2-BCEB-00C04F797FB8})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({BAE217D6-A5BB-11D2-BCEB-00C04F797FB8})
| > | [05/18/08,13:54:27] WizardUI: CPageBasePrivate::IsValid() returned
| > S_FALSE
| > | with [license] in CPageManager::Start()
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({BAE217D6-A5BB-11D2-BCEB-00C04F797FB8})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({71C3DBCB-91B9-4B99-88B6-932125B38DAB})
| > | [05/18/08,13:54:27] Setup.exe: AddGlobalCustomProperty
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({CDD00163-2E69-11D3-A829-00C04FB1799F})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({A5F918AC-5E66-11D2-ACCA-00C04F8EEBA1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({A5F918AD-5E66-11D2-ACCA-00C04F8EEBA1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({A5F918AF-5E66-11D2-ACCA-00C04F8EEBA1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty(F684ABEA-3099-4d58-AD20-6B5184DFF148)
| > | [05/18/08,13:54:27] Setup.exe: AddGlobalCustomProperty
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({7173C91D-8B2E-4C8D-9468-833A011F9140})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({0DC70217-9545-11D2-ACD4-00C04F8EEBA1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty({1109E7E9-D862-400B-8414-F099175475D1})
| > | [05/18/08,13:54:27] Setup.exe:
| > | GetGlobalCustomProperty(DF8FF64A-1967-4871-9E32-CA2F819BAB81)
| > | [05/18/08,13:54:29] setup.exe: ***ERRORLOG EVENT*** : Run() :
| > | RunLoadSetup(), an exception has occured.
| > |
| > | I've searched the knowledgebase but have found nothing so far.
| > |
| > | Tim
| > |
| >
|
|

.

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