RE: Server Usage Report - Email Data not available

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Mr. Wang,

The recompiling of the files fixed the problem. The reports appear to be in
good order now. I very much appreciate your suggestions.

Thanks.

"Guozhen Wang[MSFT]" wrote:

Hello,

Thank you for your update.

Yes, it may take about 24 hours to re-generate reports. Also, please go on
the step 4 and 5 if it still not resolved.

If there any further assistance is needed, please feel free to post back
here, I am happy to provide further support.

Have a nice day :)

Best regards,

Gary Wang(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: Server Usage Report - Email Data not available
| thread-index: Aci3UR6XEuRrVsnKQGiS3SI8JpFQtA==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?TEREMTU=?= <LDD15@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <F4F7520B-351C-4AB2-AE25-2FB68F270323@xxxxxxxxxxxxx>
<LPYIcRztIHA.5796@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Server Usage Report - Email Data not available
| Date: Fri, 16 May 2008 05:34:01 -0700
| Lines: 255
| Message-ID: <58BC505E-6A63-4C4F-B72B-226CEFBA8982@xxxxxxxxxxxxx>
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:108023
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Mr. Wang,
|
| Thanks for your time!
|
| Step 1: 1: Yes there are logs in the folder
| Step 1: 2: Yes Message Tracking is on
|
| Step 2: 1: Files have been recompiled per your directions
| Step 2: 2: Services Restarted per your directions
|
| Step 3: Yes, SQL SP4 is installed
|
| I assume that I should observer before I proceed to step 4, correct? How
| long before I should see data in the reports if the recompilation worked?
|
| Thanks again.
|
|
|
| "Guozhen Wang[MSFT]" wrote:
|
| > Hello,
| >
| > Thank you for your post.
| > My name is Gary Wang, and it is my pleasure to work with you on this
issue!
| > Please allow me to confirm that my understandings are correct. As I
| > understand it, the issue is:
| >
| > From your description, I know that when you open the Server Usage
Report,
| > you see "There is no data available for this statistic." under the
section
| > of the 'E-mail Sent' & 'E-mail Received' usage.
| >
| > If I have misunderstood your concerns please feel free to let me know.
| >
| > Suggestion :
| > ==============
| >
| > Step 1:
| >
| > The information about e-mail usage is collected from the Exchange
message
| > tracking log files. On the SBS server, click Start, click Run, type
| > "\\localhost\<servername>.log" (without the quotation marks) and click
OK.
| > Are there any log files in the shared folder?
| >
| > Ensure message tracking is enabled:
| >
| > A. Start Exchange System Manager.
| > B. Expand Servers, right-click <ServerName>, and then click
"Properties".
| > C. On the "General" tab, is the option "Enable message tracking"
checked?
| >
| > Step 2:
| >
| > Recompile the MOF files for exchange as following:
| >
| > 1. Run the following commands from a command prompt in the
| > Windows\System32\Wbem directory:
| >
| > mofcomp.exe -class:forceupdate C:\WINDOWS\system32\WBEM\exmgmt.mof
| > mofcomp.exe C:\WINDOWS\system32\WBEM\exwmi.mof
| > mofcomp.exe -n:root\cimv2\applications\exchange
| > "c:\windows\system32\wbem\wbemcons.mof"
| > mofcomp.exe -n:root\cimv2\applications\exchange
| > "c:\windows\system32\wbem\smtpcons.mof"
| > mofcomp.exe -n:root\cimv2\applications\exchange
| > "c:\windows\system32\wbem\msgtrk.mof"
| >
| > 2. Open services.msc, then find Windows Management Instrumentation
service
| > and the Microsoft Exchange System Attendant service. Right click them,
| > choose All Tasks>Restart.
| >
| > Step 3:
| >
| > This issue occurs when you don't have SQL MSDE 2000 SP4 installed.
Please
| > check if you can see the following folder: C:\Program Files\Microsoft
SQL
| > Server SP4. If you can only see C:\Program Files\Microsoft SQL Server,
| > please follow the steps below to install SQL MSDE 2000 SP4.
| >
| > 1. Download the package:
| >
| > SQL2000.MSDE-KB884525-SP4-x86-ENU
| >
http://www.microsoft.com/downloads/info.aspx?na=46&p=6&SrcDisplayLang=en&Src
| >
CategoryId=&SrcFamilyId=8E2DFC8D-C20E-4446-99A9-B7F0213F8BC5&u=http%3a%2f%2f
| >
download.microsoft.com%2fdownload%2f1%2fb%2fd%2f1bdf5b78-584e-4de0-b36f-c44e
| > 06b0d2a3%2fSQL2000.MSDE-KB884525-SP4-x86-ENU.EXE
| >
| > 2. Double click the package and specify a folder for it to extract
files
| > (such as C:\SQLSP4).
| > 3. Open MCD prompt and go to C:\SQLSP4\MSDE.
| > 4. Run the following command to start setup:
| >
| > Setup /upgradesp sqlrun BLANKSAPWD=1 INSTANCENAME=SBSMonitoring
| > DISABLENETWORKPROTOCOLS=1 /L*v "C:\Program Files\Microsoft
| > Integration\Windows Small Business Server
2003\Logs\Monitoring_MSDE.Log"
| > REBOOT=ReallySuppress /qn
| >
| > 5. After the setup, please check whether the problem persists.
| >
| > Step 4:
| >
| > The issue may be caused by corrupt SQL database. You may like to reset
the
| > SQL database for monitoring component by rerun Setup Monitoring Reports
and
| > Alerts then rerun CEICW. For detailed steps, please refer to the
following
| > KB article:
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Considering you have tried this step, I just want to notice you that
after
| > doing these steps, the health monitor will be reconfigured and the SQL
| > database will be reset. The original performance and usage data will be
| > removed. The server will start to collect new counter value from the
| > beginning. It will take more than 24 hours so that the report can be
| > generated. Then please test to see if the issue resolved.
| >
| > Step 5:
| >
| > This issue may be caused by the corrupt Monitoring component. If above
| > methods are not working, please try that reinstall SBS Monitoring
Component
| > as below:
| >
| > - Uninstall the SBS Monitoring component
| >
| > 1. Click Start, click Control Panel, and then click Add or Remove
Programs.
| > 2. Select Windows Small Business Server 2003 and then click
Change/Remove.
| > The Setup Wizard appears.
| > 3. Click Next to start the wizard.
| > 4. On the Windows Configuration page, click Next.
| > 5. On the Component Selection page, in the Action column, change Server
| > Tools to Maintenance, change Monitoring component to Remove, and then
click
| > Next.
| > 6. On the Component Summary page, click Next.
| > 7. Click Finish.
| >
| > - Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
| >
| > In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
| > (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
| > that you want to remove, click Yes.
| >
| > - Delete Registry Keys
| > 1. Delete
| > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Monitoring
| > 2. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
| > Server\SBSMONITORING
| >
| > - Delete IIS Virtual Directory
| > 1. Open IIS, expand servername, Web Sites, Default Web Site
| > 2. Delete Monitoring
| >
| > - Rename Folders
| >
| > 1. Rename C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING to
| > MSSQL$SBSMONITORING.OLD
| > 2. Rename C:\inetpub\monitoring to monitoring.old
| >
| > - Install the Monitoring component
| > 1. In Add or Remove Programs, select Windows Small Business Server 2003
and
| > then click Change/Remove. The Setup Wizard appears.
| > 2. Click Next.
| > 3. On the Windows Configuration page, click Next.
| > 4. On the Component Selection page, in the Action column, change Server
| > Tools to Maintenance, change Monitoring component to Install, and then
| > click Next.
| > 5. On the Logon Information page, click Next.
| > 6. On the Component Summary page, click Next.
| > 7. Click Finish.
| >
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > Information Need
| > ==============
| > 1. Can you see data of the other sections such as Web Activity by
Computer?
| > 2. What important change did you make before the issue first occurred?
| > 3. Check event viewer for related information, if there are any, please
| > help save it to *.evt and send to me at v-gzwang@xxxxxxxxxxxxxx
| > 4. Please send me the MSSBSSSR.log and the DBAccess.log in the
| > %SBSProgramDir%\Support folder.
| >
| > I look forward to your reply. Also, if you have any questions or
concerns,
| > please do not hesitate to let me know. I am happy to help. :-)
| >
| > Thank you for your time and cooperation!
| >
| > Best regards,
| >
| > Gary Wang(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
.

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