RE: Cannot Connect via remote desktop

Hi Les,

Thank you for your reply.

1. For the warning message, if is not very important. That means your SBS
external NIC get IP from DHCP. Since you have a router before SBS, we can
also set the SBS external NIC as static IP, and disable DHCP on your router.

2. We can run the CEICW as following if you want to enable UPnP on the
router:

Two network adapters - UPnP router connection to broadband
a. Before you run the Configure E-mail and Internet Connection Wizard,
make sure that the network connection to the router is enabled, that the
cables are connected, and that the router is turned on.
b. A message that reports that the UPnP router was detected appears. If
the message does not appear or if you want to configure the router
manually, go to the " Two network adapters - manual router connection to
broadband " section.
c. On the Do you want the wizard to configure the router? page, click Yes.

d. On the Router Connection page, the values will be populated by the UPnP
router. Type different values if the values that you want are different.
e. Click to clear the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.
f. On the Network Connection, You must enable and configure the network
connection to your ISP page, under Connection Name, click Network
Connection.
g. Click Obtain an IP address automatically (use DHCP), and then click
Next.
h. On the Network Connection, You must click the connection for your ISP
and local network page, click Network Connection under ISP network
connection.
i. Under Local network connection, click Server Local Area Connection, and
then click Next.
j. Complete the Configure E-mail and Internet Connection Wizard.

3. You mentioned you installed the ISA server on SBS, but from your MPS
report, I could not find any service about ISA server. How do you install
the ISA server? Do you install the ISA server from SBS 2003 permission
disk? What's version of your ISA server?

4. Can you telnet vpn.XXX.co.uk 443 or 3389 port from Internet?

5. Test the VPN connection from inside of the SBS network, will the problem
be reproduced?

Note: This test will bypass the DSL router.

Manually create a VPN connection on the internal client through the
following KB article:
How to configure a VPN connection to your corporate network in Windows XP
Professional
http://support.microsoft.com/?id=305550

Note: The VPN server IP is the internal IP address of the SBS Server

6. What error do you get when you try to connect VPN? Please capture
screenshots on the error messages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx

I appreciate your time and look forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Cannot Connect via remote desktop
| thread-index: Aci3XkBzaZwuW9nbRV20KvUQXyMhdw==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?TGVzRw==?= <LesG@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <AE47C846-7181-41EE-A765-373DBA13EB7E@xxxxxxxxxxxxx>
<yjfeCG$sIHA.5848@xxxxxxxxxxxxxxxxxxxxxx>
<0F31DBD9-95F5-47EA-BEF0-18AE56EDB991@xxxxxxxxxxxxx>
<t2S5Q1MtIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<q8S0hsatIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<MryhU0atIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Cannot Connect via remote desktop
| Date: Fri, 16 May 2008 07:08:01 -0700
| Lines: 103
| Message-ID: <2113357B-2CDA-4ACB-A67E-D63F53642BD3@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:108040
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| Still struggling with this issue, I have taken all the steps you have
| suggested but with no luck.
|
| I have setup port forwarding to the specific ports as suggested, even
| allowing for CEICW using PnP to configure relvant ports.
|
| One thing I have picked up is when I get part way through I get this
warning
| box: ( copy email sent direct, as can't post image here.
|
| Finally, My remote access was working prior to installing ISA, is it
| possible to un-install ISA and see if this resolves my problems?
|
| Kindest regards
|
|
|
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Dear Les,
| >
| > Thank you for your trust.
| >
| > However, as newsgroup support engineer, we unable to support customers
thru
| > telephone. If you need telephone support from Microsoft, you can call
our
| > CSS.
| >
| > To obtain the phone numbers for specific technology request please take
a
| > look at the web site listed below.
| >
| > http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
| >
| > If you are outside the US please see http://support.microsoft.com for
| > regional support phone numbers.
| >
| > If you still want to continue here in newsgroup, I will do my best to
be of
| > assistance.
| >
| > Thanks for your understanding.
| >
| > Best regards,
| >
| > Terence Liu (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| > | Organization: Microsoft
| > | Date: Wed, 14 May 2008 10:13:12 GMT
| > | Subject: RE: Cannot Connect via remote desktop
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > |
| > | Email from customer:
| > | =============================
| > |
| > | Many thanks for that Terence,
| > |
| > | Do you have a number I can call you on to discuss this is more
detail, as
| > I
| > | can ask/answer the questions easier. I understand that this would not
be
| > | normal, but would appreciate it if we could chat.
| > |
| > | Many thanks
| > | Les
| > |
| >
| >
|

.

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