RE: no OWA

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Hello Brian,

Thank you for your update.

For all SBS 2003 integrated web sites, we need to set the ASP.NET version
to 1.1.4322.

I'm glad we can access comapnyweb now.

For the OMA issue, I suggest you perform Method 2 in the following KB:

Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/kb/817379

For the OWA issue, please help me collect some information for further
investigation:

1. Gather the IIS log and Metabase again and send to me.

2. Please capture screenshots on the error page when you access OWA and
send the pictures to me at v-terliu@xxxxxxxxxxxxx

3. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: no OWA
| thread-index: Aciy0d0Hl6jLL2hRSRq0dSKe2CIvdw==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?WW91bmdlcjg4?= <Younger88@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <251824BC-D3A7-4432-8549-AE682D0D73A9@xxxxxxxxxxxxx>
<oNlSkbzrIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<DEA001FF-A797-4786-B361-F8FAB5639761@xxxxxxxxxxxxx>
<es$x0AbsIHA.4284@xxxxxxxxxxxxxxxxxxxxxx>
<13CCBAA2-F0F8-42A5-9F8E-B582FC64C9AA@xxxxxxxxxxxxx>
| Subject: RE: no OWA
| Date: Sat, 10 May 2008 12:13:00 -0700
| Lines: 327
| Message-ID: <1C0EFE9C-23B3-44AE-844A-751B1009E5C3@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:107118
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence
|
| I have checked the permission on the directories you gave me and modified
| the authenication and access Control options . The only folder that didnt
| have the correct permissions was the "inetpub" folder. The Inetpub folder
| didnt have the Authenticated Users added.
|
| We have made progress. I can now browse to the Company Web
| (https://servername/) internally and externally!! But i get a error when
| trying to access OWA and OMA. When i try and access
| https://servername/exchange i get this error:
| 440 Login Timeout
|
| When i try and access the OMA i get the following error:
| "Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange
Server
| 2003. Currently your mailbox is stored on an older version of Exchange
| server. Please contact your system administrator for additional
assistance."
|
| do you have any suggestions?
|
|
| Many thanks again
|
| Brian
|
| "Younger88" wrote:
|
| > Hi Terence
| >
| > thank you for your reply. I will try this later.
| >
| > Please can you tell me what ASP.NET version the virtual directories or
the
| > defualt website should be running?
| >
| > thanks
| >
| > "Terence Liu [MSFT]" wrote:
| >
| > > Hello Brian,
| > >
| > > Thank you for your email.
| > >
| > > After analyze your metabase and screenshoots, I suggest we try the
| > > following steps:
| > >
| > > 1. Correct the settings in IIS:
| > > a. Open IIS on SBS
| > > b. Right click Default Web Site, select properties
| > > c. Select Home Directory tab, select "DefaultAppPool" in the
Application
| > > pool box.
| > > d. Select Directory Security tab, click Edit button under
Authentication
| > > and access control
| > > e. Tick Integrated Windows authentication option.
| > > f. Click OK twice,
| > > g. In the Inheritance Overrides window, click OK directly.
| > > h. Run command iisreset to reset IIS.
| > >
| > > Then, test this issue.
| > >
| > > 2. Grant the Authenticated Users group a minimum of Read and Execute
| > > permissions, Read permissions, and List Folder Contents permissions
on the
| > > appropriate Exchange and Microsoft Windows directories. To assign
the
| > > correct permissions, follow these steps:
| > >
| > > a. In Windows Explorer, locate and right-click the Exchsrvr\Exchweb
| > > folder, and then click Properties.
| > > b. Click the Security tab, and then make sure that the Authenticated
Users
| > > group has the following permissions:
| > >
| > > Read and Execute
| > > List Folder Contents
| > > Read
| > >
| > > c. Verify that the system account has the Full Control permission on
the
| > > Exchweb directory.
| > > d. Repeat step a through step c for the following directories:
| > >
| > > Windows\System32
| > > Windows \System32\Inetsrv
| > > Windows \System32\Wbem
| > > Exchsrvr\Bin
| > > Exchsrvr\RES
| > > C:\Inetpub
| > >
| > > Note: You may have to restart the World Wide Web Publishing service
for
| > > these settings to take effect.
| > >
| > > 3. Do you run any 3rd-party web server on SBS? Please try to do clean
boot
| > > on SBS to isolate this issue:
| > >
| > > To clean boot the problematic computer, please use the steps below:
| > > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > > (without the quotation marks). Click OK.
| > >
| > > b. In the System Configuration Utility (MSConfig) window, click to
select
| > > the Selective Startup button.
| > >
| > > c. Click to clear the check mark from the "Load startup items" below
| > > Selective Startup.
| > >
| > > d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| > > box, and remove all the check marks from the remained Non-Microsoft
| > > Services. Please note that the Exchange services could be marked as
| > > non-Microsoft. Please do not disable those services.
| > >
| > > e. Click OK to close the MSConfig window. Click Yes when you are
asked to
| > > restart your computer in order to enable the changes.
| > >
| > > f. After restarting, please check whether this issue will reoccur.
| > >
| > > g. If there are no more problems, please use the above steps to
enable
| > > services and startup items one by one in order to figure out the root
cause
| > > of this issue.
| > >
| > > If we cannot resolve the issue after we perform the above steps,
please
| > > help me collect some information for further investigation:
| > >
| > > 1. Gather the IIS log and Metabase again and send to me.
| > >
| > > 2. Gather MPS network report on SBS:
| > >
| > > a. Download MPSrepot_network from
| > >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > > 15706/MPSRPT_NETWORK.EXE
| > >
| > > b. Run MPSRPT_NETWORK.exe.
| > >
| > > c. The tool will automatically collect the information. This
procedure will
| > > take 10~15 minutes.
| > >
| > > d. Open Windows Explorer, navigate to the folder:
| > > %SystemRoot%\MPSReports\Network\Reports\Cab\
| > >
| > > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| > >
| > > I hope these steps will give you some help.
| > >
| > > Thanks and have a nice day!
| > >
| > > Best regards,
| > >
| > > Terence Liu (MSFT)
| > >
| > > Microsoft CSS Online Newsgroup Support
| > >
| > > Get Secure! - www.microsoft.com/security
| > >
| > > =====================================================
| > > This newsgroup only focuses on SBS technical issues. If you have
issues
| > > regarding other Microsoft products, you'd better post in the
corresponding
| > > newsgroups so that they can be resolved in an efficient and timely
manner.
| > > You can locate the newsgroup here:
| > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > >
| > > When opening a new thread via the web interface, we recommend you
check the
| > > "Notify me of replies" box to receive e-mail notifications when there
are
| > > any updates in your thread. When responding to posts via your
newsreader,
| > > please "Reply to Group" so that others may learn and benefit from
your
| > > issue.
| > >
| > > Microsoft engineers can only focus on one issue per thread. Although
we
| > > provide other information for your reference, we recommend you post
| > > different incidents in different threads to keep the thread clean. In
doing
| > > so, it will ensure your issues are resolved in a timely manner.
| > >
| > > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > > check http://support.microsoft.com for regional support phone numbers.
| > >
| > > Any input or comments in this thread are highly appreciated.
| > > =====================================================
| > >
| > > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > >
| > > --------------------
| > > | Thread-Topic: no OWA
| > > | thread-index: Aciw/HoSwYbKndcPRySNuf9zgz02iw==
| > > | X-WBNR-Posting-Host: 207.46.19.168
| > > | From: =?Utf-8?B?WW91bmdlcjg4?= <Younger88@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > > | References: <251824BC-D3A7-4432-8549-AE682D0D73A9@xxxxxxxxxxxxx>
| > > <oNlSkbzrIHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > > | Subject: RE: no OWA
| > > | Date: Thu, 8 May 2008 04:13:00 -0700
| > > | Lines: 292
| > > | Message-ID: <DEA001FF-A797-4786-B361-F8FAB5639761@xxxxxxxxxxxxx>
| > > | MIME-Version: 1.0
| > > | Content-Type: text/plain;
| > > | charset="Utf-8"
| > > | Content-Transfer-Encoding: 7bit
| > > | X-Newsreader: Microsoft CDO for Windows 2000
| > > | Content-Class: urn:content-classes:message
| > > | Importance: normal
| > > | Priority: normal
| > > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > > | Newsgroups: microsoft.public.windows.server.sbs
| > > | Path: TK2MSFTNGHUB02.phx.gbl
| > > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:106771
| > > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > > |
| > > | Hi Terence,
| > > |
| > > | thank you so much for the compresensive reply. It was very easy to
| > > follow.
| > > | However this solution didnt seem to work. I still cannot get access
to
| > > the
| > > | OWA.
| > > |
| > > | the answers to your following questions:
| > > | >1. Can you access OMA from internal clients?
| > > | > no, i get the following error:
| > > | "Outlook(R) Mobile Access is supported only on Microsoft(R)
Exchange
| > > Server
| > > | 2003. Currently your mailbox is stored on an older version of
Exchange
| > > | server. Please contact your system administrator for additional
| > > assistance."
| > > |
| > > | > 2. Can you access RWW or companyweb from internal clients?
| > > | > no, i get this error in IE:
| > > | You are not authorized to view this page. HTTP Error 401.1.
Unauthorized:
| > > | Access is denied due to invalid credentials.
| > > | Internet Information Services (IIS)
| > > |
| > > | > 3. Please capture screenshots on the error page when you try to
access
| > > OWA
| > > | > from internal clients and send the pictures to me at
| > > v-terliu@xxxxxxxxxxxxx
| > > | > sent a document with print screen of errors to you email address
| > > |
| > > | > 4. Gather IIS log:
| > > | > Will be attached in the email i send to your email address
| > > |
| > > | > 5. Gather IIS Metabase:
| > > | Will be attached in the email i send to your email address
| > > |
| > > | Many thanks for your time and knowledge on this matter.
| > > |
| > > | Many thanks
| > > |
| > > |
| > > |
| > > | "Terence Liu [MSFT]" wrote:
| > > |
| > > | > Hello Customer,
| > > | >
| > > | > Thank you for posting here.
| > > | >
| > > | > According to your description, I understand that you unable to
access
| > > OWA
| > > | > after you migrate the SBS 2000 to SBS 2003 sp1. If I have
misunderstood
| > > the
| > > | > problem, please don't hesitate to let me know.
| > > | >
| > > | > Based on my research, I think the OWA virtual directory in IIS
may be
| > > | > corrupted when the migration. I suggest we try the following
steps to
| > > reset
| > > | > the OWA virtual directory to see if we can resolve this issue:
| > > | >
| > > | > To delete and to re-create the virtual directories for Outlook
Web
| > > Access,
| > > | > use one of the following method:
| > > | >
| > > | > 1. Install the IIS 6.0 Resource Kit Tools. To obtain the IIS 6.0
| > > Resource
| > > | > Kit Tools, visit the following Microsoft Web site:
| > > | >
| > >
http://www.microsoft.com/downloads/details.aspx?FamilyID=56FC92EE-A71A-4C73-
| > > | > B628-ADE629C89499&displaylang=en
| > > | >
| > > | > Note: If you do not want to install all the IIS tools on your
computer,
| > > you
| > > | > can install only the Metabase Explorer 1.6 component. To do this,
| > > follow
| > > | > these steps:
| > > | >
| > > | > a. Double-click iis60rkt.exe, and then follow the instructions
that
| > > are on
| > > | > your screen until you reach the Setup Type page of the IIS 6.0
Resource
| > > Kit
| > > | > Tools Setup Wizard.
| > > | > b. On the Setup Type page, click Custom, and the click Next.
| > > | > c. Click to clear all the IIS Resource Kit Tools and components
check
| > > | > boxes except the Metabase Explorer 1.6 check box.
| > > | > d. Click Next, and then click Finish.
| > > | >
| > > | > 2. Back up your IIS metabase. To do this, follow these steps:
| > > | >
| > > | > a. Start IIS Manager.
| > > | > b. Right-click Default Web Site, point to All Tasks, and then
click
| > > Save
| > > | > Configuration to a File.
| > > | > c. In the Save Configuration to a File dialog box, type a
| > > configuration
| > > | > name in the File name input box, and then click OK.
| > > | >
| > > | > 3. Delete the virtual directories for Outlook Web Access. To do
this,
| > > | > expand the Default Web Site in the left pane of IIS Manager,
| > > right-click
| > > | > Exadmin, and then click Delete. Click Yes when you are prompted
with
| > > the
| > > | > question of whether you want to delete this item.
| > > | >
| > > | > Repeat this step for the following virtual directories:
| > > | > Exchange
| > > | > ExchWeb
| > > | > Microsoft-Server-ActiveSync
| > > | > OMA
| > > | > Public
| > > | >
| > > | > 4. Quit IIS Manager.
| > > | > 5. Click Start, point to All Programs, point to IIS Resources,
point
| > > to
| > > | > Metabase Explorer, and then click Metabase Explorer.
| > > | > 6. Expand LM, right-click DS2MB, and then click Delete. Click
Yes when
| > > you
| > > | > are prompted with the question of whether you want to delete this
key
| > > and
| > > | > all subkeys.
| > > | > 7. Quit IIS Metabase Explorer.
| > > | > 8. Click Start, point to All Programs, point to Administrative
Tools,
| > > and
| > > | > then click Services.
| > > | > 9. To restart the Microsoft Exchange System Attendant service,
follow
| > > | > these steps:
| > > | >
| > > | > a. Click Start, click Run, type services.msc , and then click
OK.
| > > | > b. Right-click Microsoft Exchange System Attendant, and then
click
| > > | > Restart.
|

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