RE: Cannot Connect via remote desktop

Hi Terence/Cliff,

Yes many thanks for the support, appologies for not providing sufficient
information.

Therefore please see below.

I want to connect to the Server via a VPN, I have installed ISA, but going
through the CEICW wizard this is not mentioned, I assume it is handle as part
of the wizard process.

I have 2 NIC cards on board 1 connected to ADSL router other to network
switch.

I want to have acces by both RWW and RDP. and have setup a Subdomain/IP of
our main domain.

I will run through the steps Terence has advised and respond back
accordingly.

Les


"Terence Liu [MSFT]" wrote:

Hello Customer,

Thank you for posting here. Let's also thank Cliff for the input.

According to your description, I understand that you unable to RDP to SBS
from external. If I have misunderstood the problem, please don't hesitate
to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Please rerun the CEICW to make sure your SBS 2003 server have right
network configuration. Go through the follow KB and rerun CEICW carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763

Detailed steps for your reference:

a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

b. Click the "Connect to the Internet" link.

c. When navigating to the Firewall page, select "Enable firewall" and click
Next.

d. On the "Services Configuration" page, select all the items and then
click Next.

e. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
items in the list are selected. Click Next.

f. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public domain name (your public DNS name)
that you will use to access OWA and RWW (for example, if your public domain
name that you use to access the sites is www.xyz.com, you should type
www.xyz.com as the new certificate name).

g. Go through the remaining steps.

2. Ensure you forward the TCP port 3389 (RDP) and 443 (HTTPS) and 4125
(RWW) from your Internet router/firewall to SBS. You can get more help from
your router/firewall support.

3. Please ensure your public domain name (www.xyz.com in CEICW) properly
resolve to your public IP address. Please contact your ISP to confirm it.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Do you use IP or domain name to connect SBS RDP from external?

2. Please capture screenshots on the RDP error messages and send the
pictures to me at v-terliu@xxxxxxxxxxxxx

3. Please capture screenshots on the RWW error page and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

4. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: Cannot Connect via remote desktop
| thread-index: Acix9bSqM9u9TNZmT56mz4r6G4jcag==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?TGVzRw==?= <LesG@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Cannot Connect via remote desktop
| Date: Fri, 9 May 2008 09:57:03 -0700
| Lines: 19
| Message-ID: <AE47C846-7181-41EE-A765-373DBA13EB7E@xxxxxxxxxxxxx>
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| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Guys,
|
| I had setup remote access to our server and all has been working fine.
| Recently however, I can not connect and keep getting the following error
| message:>
|
| This computer can't connect to the remote computer.
|
| Try connecting again.If the problem continues, contact the owner of the
| remote computer or your network administrator.
|
| I have re-run the internet connection wizard and still have no luck. If I
| try to connect via RWW and enter the url, this cannot resolve the url and
| keep getting error page.
|
| Working locally it is possible to connect via RWW and Remote Deskstop
|
| Can anyone suggest anything?
|
|


.

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