Re: Vista Fax and Scan

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Hello Customer,

Thank you for posting here. Let's also thank Cris for the input.

According to your description, I understand that you get Event ID 1000 on
some Vista clients and fax console crashed. If I have misunderstood the
problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Open on registry editor on Vista, and change the following key as:

[HKEY_CURRENT_USER\Software\Microsoft\Fax\Compose\Fax]
"NotePosEx"=hex:2c,00,00,00,00,00,00,00,01,00,00,00,ff,ff,ff,ff,ff,ff,ff,ff,
ff,ff,ff,ff,ff,ff,ff,ff,36,01,00,00,de,00,00,00,ca,03,00,00,e6,02,00,00

Note: Please input the value carefully.

2. As I know, some antivirus software on Vista client will cause this Fax
crash issue. Do you install any antivirus software on the Vista client? If
yes, please uninstall it and then test this issue.

3. If the above step unable to resolve this issue, please try to do clean
boot on Vista to test this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: Vista Fax and Scan
| thread-index: Aciy95UHM1qU+JTLR328FIU1H/cg2g==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?S2VpdGggU2NobWVpY2hlbA==?=
<KeithSchmeichel@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <4A381EF5-2527-448D-8A7F-46D85A4869EC@xxxxxxxxxxxxx>
<#MME6lXsIHA.1316@xxxxxxxxxxxxxxxxxxxx>
<F39E21C7-208B-4A8B-B061-29316795704B@xxxxxxxxxxxxx>
<e9sfGvusIHA.576@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Vista Fax and Scan
| Date: Sat, 10 May 2008 16:43:00 -0700
| Lines: 86
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|
| Some are running SP1, some are not, it seems to make no difference. No
| internal firewalls are running while I troubleshoot this.
|
| "Cris Hanna [SBS-MVP]" wrote:
|
| > Have you tried upgrading any of the vista clients to SP1 to see if it
makes any difference?
| > Their desktop AV doesn't have a firewall component does it??
| >
| > --
| > Cris Hanna [SBS-MVP]
| > ------------------------------------------
| > MVPs Do Not Work For Microsoft
| > -----------------------------------------------------
| > Please do not contact me directly. Please post only in the newsgroup
so all can benefit
| >
| >
| > "Keith Schmeichel" <KeithSchmeichel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:F39E21C7-208B-4A8B-B061-29316795704B@xxxxxxxxxxxxxxxx
| > They have Vista Business. I did follow the instructions. The console
does
| > not work on 6 out of the 7 Vista machines. All were done the same way.
I've
| > turned off the Windows firewall to make sure it is not interfering.
The
| > error message alludes to a Data Execution Protection problem. I have
| > disabled DEP through the command line and still no change (DEP would
not let
| > you set an exclusion for WFS.EXE so I turned it off). They are Dell
and Sony
| > computers and the Bios will not let me turn off hardware DEP if that is
in
| > fact causing the problem.
| >
| > I'm very perplexed and need to get this going. Any help is appreciated.
| >
| > What really upsets me is I've set up tons of SBS Fax servers and have
never
| > had a problem (XP Clients). Microsoft did away with the fax wizard for
the
| > users, the Fax and Scan console is not nearly as easy or intuitive to
use. I
| > did not recommend Vista here, it's a new office and they went out and
bought
| > computers before they consulted with anyone. I will never recommend
Vista to
| > any of my existing clients. What a horrible product (there have been
other
| > problems).
| >
| > Thanks for the response, any other ideas?
| >
| > "Cris Hanna [SBS-MVP]" wrote:
| >
| > > Did you follow the instructions at this link
| > >
http://blogs.technet.com/sbs/archive/2007/05/22/how-to-configure-fax-on-wind
ows-vista-for-an-sbs-2003-environment.aspx
| > >
| > > --
| > > Cris Hanna [SBS-MVP]
| > > ------------------------------------------
| > > MVPs Do Not Work For Microsoft
| > > -----------------------------------------------------
| > > Please do not contact me directly. Please post only in the newsgroup
so all can benefit
| > >
| > >
| > > "Keith Schmeichel" <KeithSchmeichel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in message news:4A381EF5-2527-448D-8A7F-46D85A4869EC@xxxxxxxxxxxxxxxx
| > > I have a SBS 2003 R2 Premium Server. I have installed a fax Board
(IQ
| > > Express 1 port fax Board). Outgoing and incoming faxing works fine.
The
| > > console on the server works fine. Fax and scan on the Vista clients
has been
| > > configured to connect to the server.
| > >
| > > The problem is when you launch fax and scan, it opens and then
immediately
| > > crashes. No error message or anything except and entry in the
application
| > > log. Sometimes it will open and you can see the list of faxes, but
as soon
| > > as you select one it crashes.
| > >
| > > Here is the error message that appears in the event log.
| > >
| > > Log Name: Application
| > > Source: Application Error
| > > Date: 5/6/2008 9:52:53 AM
| > > Event ID: 1000
| > > Task Category: (100)
| > > Level: Error
| > > Keywords: Classic
| > > User: N/A
| > > Computer: "cpunam.domain.local
| > > Description:
| > > Faulting application WFS.exe, version 6.0.6001.18000, time stamp
0x47919551,
| > > faulting module WFS.exe, version 6.0.6001.18000, time stamp
0x47919551,
| > > exception code 0xc0000005, fault offset 0x000526d6, process id 0xa40,
| > > application start time 0x01c8af88dadeee78.
| > >
| > > Anyone seen this?
| > >
| > > P.S. Vista sucks!! never had one problem with this on XP.
| > > I hate vista.
| > >
| > > Keith
| > >
|

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