not able to connect to the Terminal Server on SBS network

We have a SBS2k3 Standard (2 nic and a router) and a Terminal Server
within the domain.
We have a job site where users get on the net via satellite.
Everything was fine until the satellite internet ISP was changed - the
users on the job site are not able to connect to the terminal server
any more, while users from other remote locations are fine.

Here is the details
- Users on the job site are able to launch RWW without a problem.
(https://office.mycompany.com/remote)
- However, when they click on "Connect to my company's application-
sharing server", they get errors like below:
VBScripte: Remote Desktop Disconnected
The client could not establish a connection to the remote computer.
The most likely causes for this error are:
1) Remote connections might not be enabled at the remote computer.
2) The maximum number of connecitons might be exceeded at the remote
computer
3) A network error might have occurred while establishing the
connection.
4) The remote Web Workplace designated port might be blocked by a
firewall
- Users from other remote locations do not have this problem.

I think the new satellite ISP is blocking port 4125. But they will not
do anything or change anything, simply nothing they will do for this
problem.
Is there anything I can do from the SBS end? for example, change the
port 4125 to another one?
or you may have other solutions?

Thanks in advance

jack


.

Relevant Pages

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