RE: no OWA
- From: Younger88 <Younger88@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 8 May 2008 04:13:00 -0700
Hi Terence,
thank you so much for the compresensive reply. It was very easy to follow.
However this solution didnt seem to work. I still cannot get access to the
OWA.
the answers to your following questions:
1. Can you access OMA from internal clients?"Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange Server
no, i get the following error:
2003. Currently your mailbox is stored on an older version of Exchange
server. Please contact your system administrator for additional assistance."
2. Can you access RWW or companyweb from internal clients?You are not authorized to view this page. HTTP Error 401.1. Unauthorized:
no, i get this error in IE:
Access is denied due to invalid credentials.
Internet Information Services (IIS)
3. Please capture screenshots on the error page when you try to access OWA
from internal clients and send the pictures to me at v-terliu@xxxxxxxxxxxxx
sent a document with print screen of errors to you email address
4. Gather IIS log:
Will be attached in the email i send to your email address
5. Gather IIS Metabase:Will be attached in the email i send to your email address
Many thanks for your time and knowledge on this matter.
Many thanks
"Terence Liu [MSFT]" wrote:
Hello Customer,.
Thank you for posting here.
According to your description, I understand that you unable to access OWA
after you migrate the SBS 2000 to SBS 2003 sp1. If I have misunderstood the
problem, please don't hesitate to let me know.
Based on my research, I think the OWA virtual directory in IIS may be
corrupted when the migration. I suggest we try the following steps to reset
the OWA virtual directory to see if we can resolve this issue:
To delete and to re-create the virtual directories for Outlook Web Access,
use one of the following method:
1. Install the IIS 6.0 Resource Kit Tools. To obtain the IIS 6.0 Resource
Kit Tools, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
Note: If you do not want to install all the IIS tools on your computer, you
can install only the Metabase Explorer 1.6 component. To do this, follow
these steps:
a. Double-click iis60rkt.exe, and then follow the instructions that are on
your screen until you reach the Setup Type page of the IIS 6.0 Resource Kit
Tools Setup Wizard.
b. On the Setup Type page, click Custom, and the click Next.
c. Click to clear all the IIS Resource Kit Tools and components check
boxes except the Metabase Explorer 1.6 check box.
d. Click Next, and then click Finish.
2. Back up your IIS metabase. To do this, follow these steps:
a. Start IIS Manager.
b. Right-click Default Web Site, point to All Tasks, and then click Save
Configuration to a File.
c. In the Save Configuration to a File dialog box, type a configuration
name in the File name input box, and then click OK.
3. Delete the virtual directories for Outlook Web Access. To do this,
expand the Default Web Site in the left pane of IIS Manager, right-click
Exadmin, and then click Delete. Click Yes when you are prompted with the
question of whether you want to delete this item.
Repeat this step for the following virtual directories:
Exchange
ExchWeb
Microsoft-Server-ActiveSync
OMA
Public
4. Quit IIS Manager.
5. Click Start, point to All Programs, point to IIS Resources, point to
Metabase Explorer, and then click Metabase Explorer.
6. Expand LM, right-click DS2MB, and then click Delete. Click Yes when you
are prompted with the question of whether you want to delete this key and
all subkeys.
7. Quit IIS Metabase Explorer.
8. Click Start, point to All Programs, point to Administrative Tools, and
then click Services.
9. To restart the Microsoft Exchange System Attendant service, follow
these steps:
a. Click Start, click Run, type services.msc , and then click OK.
b. Right-click Microsoft Exchange System Attendant, and then click
Restart.
c. When you are prompted to restart the dependant Exchange Server
services, click Yes.
Note: When you restart the Microsoft Exchange System Attendant service, the
Microsoft Exchange Information Store service is also restarted. In this
scenario, your Exchange Server users lose connectivity to their Exchange
Server mailboxes.
The virtual directories are re-created. To verify that the virtual
directories are re-created, start IIS Manager, and then view the Default
Web site folder.
Important: If the virtual directories are not re-created after 15 minutes,
restart your computer.
10. Reset the access permissions to Anonymous. To do this, follow these
steps:
a. Start IIS Manager, right-click ExchWeb, click Properties, and then
click the Directory Security tab.
b. Under Authentication and access control click Edit, and then verify
that the Enable anonymous access check box is turned on.
c. Click to select the Integrated Windows authentication check box, click
OK, and then click Apply.
d. If you an Inheritance Overrides dialog box appears, click Select All,
and then click OK.
e. Under Authentication and access control, click Edit, and then click to
clear the Integrated Windows authentication check box.
f. Click OK two times, and then quit IIS Manager.
Use a Web browser to verify that you can connect to your Outlook Web Access
server. If you are also running other mobility services, verify that you
can connect to these services by using an appropriate client.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Can you access OMA from internal clients?
2. Can you access RWW or companyweb from internal clients?
3. Please capture screenshots on the error page when you try to access OWA
from internal clients and send the pictures to me at v-terliu@xxxxxxxxxxxxx
4. Gather IIS log:
a. Open IIS snap-in.
b. Right click Default Web Site and click Properties.
c. Uncheck the "Enable Logging" box and click Apply.
d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.
e. Check "Enable Logging" box and click OK.
f. Run IISReset command.
g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
5. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
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--------------------
| Thread-Topic: no OWA
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| From: =?Utf-8?B?WW91bmdlcjg4?= <Younger88@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: no OWA
| Date: Sun, 4 May 2008 01:22:00 -0700
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|
| Hi,
|
| I have upgraded from SBS 2000 to Small business Sever 2003 R1. It seems
to
| have knocked out the OWA functionality of exchange. The main Exchange
system
| is working on the internal network with the Outlook clients but the
Outlook
| Web Access doesnt work internally or externally.
|
| I have run the "Connect to the internet" wizard again to make sure OWA
and
| OMA are configured and enabled. All of the users have OMA enabled in
their
| "Exchange features" tab in the users properites.
| I have played with all of the neccessary settings in the Properties, but
i
| get nothing.
|
| When i browse to the OWA directory from a remote web browser
| (https://servername/exchange or https://ipaddress/exchange ) it displays :
| Internet Explorer cannot display the webpage.
|
| If i disable the "Forms base Authenitication" option, in HTTP properties,
i
| can browse to the OWA Exchange directory from the Exchange server web
browser
| (internal) and it logs into the OWA with the Administrator user account.
But
| it doesnt display correctly, it looks like no images or files can be
located.
| here is a print screen of what i get presented with when it logs in.
| http://www.ringsights.com/exchangeerror.jpg
|
| When i view the Default Website in the IIS manager it displays a status
| message next to the "Exchange" and "Public" virtual directories. This
message
| is "The System cannot find the path specified". See the screen shot
attached:
| http://www.ringsights.com/exchangeError2.jpg
|
| It looks like there is no content in the virtual directories????
|
| I have re installed Exchange but that did not help.
| I dont know what to do?
| Please can somebody help!!
|
|
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