RE: VSS Error 12293 & 7001

Hello Rob,

Thank you for posting here.

According to your description, I understand that you get event warning 7001
and 12293 on your SBS 2003 about VSS. If I have misunderstood the problem,
please don't hesitate to let me know.

Based on my research, there are many reasons will relate to this issue. I
suggest we try the following steps to see if we can resolve this issue:

1. Open ''My computer''. Right-click every partition and click
''Properties''. In the ''Shadow copies'' tab, check the scheduled shadow
copy task. Have you scheduled any shadow copy task? If yes, please try to:

a. Right click C drive in My Computer and click properties
b. In the Shadow Copies tab, please click volumes and click Disable to
disable the feature.

Note: you may need to select multiple times for each volume (partitions,
such as C drive, D drive and so on) and perform disable operation.

d. Click OK
d. Open the Task Scheduler from control panel, and then remove any
remaining shadow copy tasks. Shadow copy tasks appear similar to "VSS
VolumeGUID " or "ShadowCopyVolume VolumeGUID ".

Note: The name of the scheduled task is the same as the name of the Volume
Shadow Copy service task resource that is associated with the scheduled
task.

If you want to re-enable the correct VSS settings on the drive, please
continue the following steps.
e. Open the properties page of C (and other drive) drive in My Computer
again.
f. Enable the Volume Shadow Copy for each volume by clicking Enable button.

2. What's the backup program you are using? Do you use the SBS backup
wizard to create the backup tasks or use the NTbackup program to schedule
the backup? Please try to disable and then re-enable the SBS backup to test
this issue:
Server Management -> Backup -> Configure Backup, please select "Do not use
Small Business Server backup" and finish the wizard. Then rerun this wizard
and select "Change existing backup settings" option to re-enable the SBS
backup.

3. As I know, if 2 backup scheduled jobs running at same time or one backup
job begins before another backup job finished, this error message will
appear. Therefore, please check the scheduled time if you have more than
one scheduled backup job.

4. Let's install the following VSS hotfix, and then check if the issue can
be reproduced.

Please contact our CSS and get the latest VSS hotfix KB913648 and install
on your SBS.

A new Volume Shadow Copy Service update is now available that fixes various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;913648

5. If you install any 3rd-party backup application on SBS, please try to
uninstall it and test this issue.

6. Please do clean boot on SBS and then test this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on the
problematic machine and send to my mailbox: v-terliu@xxxxxxxxxxxxx

2. Please gather backupxx.log files in the folder C:\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data; and Sbsbackuplog0x.log files which can be located under
the folder %sbsprogramdir%\Support\Backup Logs.

3. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

4. To further analyze the issue, refer to the following KB article to
enable the VSS debug tracing log:

887013 How to enable the Volume Shadow Copy service's debug tracing
features in Microsoft Windows Server 2003
http://support.microsoft.com/?id=887013

Run the backup with the tracing enabled. After reproducing the problem, run
the following command to find out which VSS writer is timing out:

vssadmin list writers

And then, send the VSS debug tracing log trace.txt to my mailbox
v-terliu@xxxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "rcscs" <anon@xxxxxxxx>
| Subject: VSS Error 12293 & 7001
| Date: Sun, 27 Apr 2008 11:56:27 +0100
| Lines: 47
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
| Message-ID: <#MytaVFqIHA.672@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: host81-152-239-227.range81-152.btcentralplus.com
81.152.239.227
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:104963
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi,
|
| I look after a SBS 2003 box (Dell Poweredge 700).
| Recently fitted two new hard drives - fresh install from original media +
| SP1 + SP2
| Install occured without error.
|
| Now find that Shadow Copies (an consequently Backup) is not working...
|
| For instance. Right click on C: drive, properties, shadow copies tab.
|
| Tab shows error:
|
| [quote]
| Failed to retreive volumes that are aligible for shadow copies.
| Error 0x8004230f. The shadow copy provider has an unexpected error while
| trying to process the specified operation.
| [unquote].
|
| At the same time as this message event id 12293 is raised...
|
| Event logs show no other errors. (i.e. I think COM is OK).
|
| vssadmin list writers - works Ok and lists providers all with 'Last
Error:
| No Error'
|
| vssadmin list volumes - reports an error and event id 12293 is again
raised.
|
| vsssadmin create shadow /for=C:
|
| fails with event id 7001 being raised
|
| I have googled extensively, lots of people with similar problems, but no
| solutions that seem to work.
|
| I have re-registered DLL as suggested. Checked registry settings
('volsnap')
| etc.
|
| I have registered on Experts-Exchange - no joy there.
|
| I really don't want to have to reinstall...
|
| Any help much appreciated.
|
| Rob (UK)
|
|
|

.