RE: isinteg Error message when trying to fix Exchange db on SBS 2003 R2

Hello Daniel,

According to your description, I understand that you cannot mount the store
after a power failure. If I have misunderstood your concern, please let me
know.

If this issue is very urgent, I recommend that you contact Customer Support
Service so that a dedicated support professional can resolve the issue for
you more efficiently.

For more information of Professional Support Options and Phone Numbers, you
can refer to the following web site:
http://support.microsoft.com/?LN=en-us&scid=gp%3Ben-us%3Bofferprophone&x=3&y
=11

Outside of the US/Canada, you can refer to:
http://support.microsoft.com/common/international.aspx

If you would like to work on in newsgroup, I am still glad to help.

Based on my research, the problem may be caused by that some of the
transaction log files in the MDBData folder have been corrupted or changed.
Please refer to the following steps to troubleshoot this issue.

1. Please verify the permissions on MDBDATA folder and ensure that the
following permissions have been granted:

Administrators: Full Control
Authenticated Users: Read & Execute, List Folder Contents, Read
CREATOR OWNER: <None>
Server Operators: ALL permissions except Full Control
SYSTEM: Full Control

2. Please ensure that the MDBData, M: drive and other Exchange related
folders are not scanned by the anti-virus program. The following Microsoft
Knowledge Base article is for your reference.

Overview of Exchange Server 2003 and Antivirus Software
ID: 823166.KB.EN-US
http://support.microsoft.com/?id=823166

In addition, you can use the following steps to disable the antivirus

1). Start Registry Editor (Regedt32.exe).
2). Locate the Enabled value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan

3). On the Edit menu, click DWORD, type "0" (without the quotation marks),
and then click OK.
4). Quit Registry Editor. Then reboot the server, and test if you can mount
the store.

For more information, please refer to the following KB articles:

294367 You Cannot Mount the Database, and Receive Events 9518 and 455
http://support.microsoft.com/?id=294367

301438 You cannot mount a database because there is a corrupted transaction
log
http://support.microsoft.com/?id=301438

Hope it helps.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: Daniel J
| Subject: isinteg Error message when trying to fix Exchange db on
| SBS 2003 R2
| Message-ID: <2008420213053cheyennemtnman@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Date: Sun, 20 Apr 2008 18:30:53 -0700
| NNTP-Posting-Host: robbemorris.com 205.244.243.196
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:104045
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Environment
| _____________________________________________
| Running SBS 2003 R2 SP2
| Pretty much out of the box except for Sharepoint 3.0 side by side
installation
| Ran well for 2 weeks
|
****************************************************************************
*
| INCIDENT
| ________________________________________
| Had a power failure edb's had dirty state shutdown
| I have gone through a restore process
| afterwards could not mount information stores
| No clients could connect to Exchange..
| I then went into disaster recovery mode:
| repaired edb's with eseutil successfully with eseutil /r
| defrag successfully with eseutil /d
| went to run "isinteg" ran into error
|
| "Isinteg cannot initiate verification process."
|
| Ran eseutil /mh to see status ... see below for results and the running
of isinteg
|
| How can I get isinteg to run and bring databases into consistent state so
they
| can be mounted and the clients then connect to Exchange Server?
|
|
***************************************************************************
| ESEUTIL SUBMIT
************************************************************
|
***************************************************************************
|
| C:\Program Files\Exchsrvr\MDBDATA>"c:\program
files\Exchsrvr\bin\eseutil.exe" /m
| h pub1.edb
|
| Microsoft(R) Exchange Server Database Utilities
| Version 6.5
| Copyright (C) Microsoft Corporation. All Rights Reserved.
|
| Initiating FILE DUMP mode...
| Database: pub1.edb
|
| File Type: Database
| Format ulMagic: 0x89abcdef
| Engine ulMagic: 0x89abcdef
| Format ulVersion: 0x620,11
| Engine ulVersion: 0x620,11
| Created ulVersion: 0x620,11
| DB Signature: Create time:04/20/2008 17:18:35 Rand:67389036 Computer:
| cbDbPage: 4096
| dbtime: 28114 (0x6dd2)
| State: Clean Shutdown
| Log Required: 0-0 (0x0-0x0)
| Streaming File: Yes
| Shadowed: Yes
| Last Objid: 358
| Scrub Dbtime: 0 (0x0)
| Scrub Date: 00/00/1900 00:00:00
| Repair Count: 2
| Repair Date: 04/20/2008 17:09:28
| Old Repair Count: 2
| Last Consistent: (0x0,0,0) 04/20/2008 17:18:40
| Last Attach: (0x0,0,0) 04/20/2008 17:18:35
| Last Detach: (0x0,0,0) 04/20/2008 17:18:40
| Dbid: 2
| Log Signature: Create time:00/00/1900 00:00:00 Rand:0 Computer:
| OS Version: (5.2.3790 SP 2)
|
| Previous Full Backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| Previous Incremental Backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| Current Full Backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| Current Shadow copy backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| cpgUpgrade55Format: 0
| cpgUpgradeFreePages: 0
| cpgUpgradeSpaceMapPages: 0
|
| ECC Fix Success Count: none
| Old ECC Fix Success Count: none
| ECC Fix Error Count: none
| Old ECC Fix Error Count: none
| Bad Checksum Error Count: none
| Old bad Checksum Error Count: none
|
| Operation completed successfully in 3.0 seconds.
|
|
***************************************************************************
| ESEUTIL SUBMIT
************************************************************
|
***************************************************************************
|
| C:\Program Files\Exchsrvr\MDBDATA>"c:\program
files\Exchsrvr\bin\eseutil.exe" /m
| h priv1.edb
|
| Microsoft(R) Exchange Server Database Utilities
| Version 6.5
| Copyright (C) Microsoft Corporation. All Rights Reserved.
|
| Initiating FILE DUMP mode...
| Database: priv1.edb
|
| File Type: Database
| Format ulMagic: 0x89abcdef
| Engine ulMagic: 0x89abcdef
| Format ulVersion: 0x620,11
| Engine ulVersion: 0x620,11
| Created ulVersion: 0x620,11
| DB Signature: Create time:04/20/2008 17:17:22 Rand:67326065 Computer:
| cbDbPage: 4096
| dbtime: 364663 (0x59077)
| State: Clean Shutdown
| Log Required: 0-0 (0x0-0x0)
| Streaming File: Yes
| Shadowed: Yes
| Last Objid: 1204
| Scrub Dbtime: 0 (0x0)
| Scrub Date: 00/00/1900 00:00:00
| Repair Count: 2
| Repair Date: 04/20/2008 17:08:52
| Old Repair Count: 2
| Last Consistent: (0x0,0,0) 04/20/2008 17:18:14
| Last Attach: (0x0,0,0) 04/20/2008 17:17:22
| Last Detach: (0x0,0,0) 04/20/2008 17:18:14
| Dbid: 2
| Log Signature: Create time:00/00/1900 00:00:00 Rand:0 Computer:
| OS Version: (5.2.3790 SP 2)
|
| Previous Full Backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| Previous Incremental Backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| Current Full Backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| Current Shadow copy backup:
| Log Gen: 0-0 (0x0-0x0)
| Mark: (0x0,0,0)
| Mark: 00/00/1900 00:00:00
|
| cpgUpgrade55Format: 0
| cpgUpgradeFreePages: 0
| cpgUpgradeSpaceMapPages: 0
|
| ECC Fix Success Count: none
| Old ECC Fix Success Count: none
| ECC Fix Error Count: none
| Old ECC Fix Error Count: none
| Bad Checksum Error Count: none
| Old bad Checksum Error Count: none
|
| Operation completed successfully in 3.0 seconds.
|
|
| C:\Program Files\Exchsrvr\MDBDATA>
|
|
***************************************************************************
| ISINTEG SUBMIT
************************************************************
|
***************************************************************************
| C:\Program Files\Exchsrvr\bin>isinteg -s SRVR-sbs01 -fix -test alltests
| Databases for server SRVR-sbs01:
| Only databases marked as Offline can be checked
|
| Index Status Database-Name
| Storage Group Name: First Storage Group
| 1 Offline Mailbox Store (SRVR-SBS01)
| 2 Offline Public Folder Store (SRVR-SBS01)
| Enter a number to select a database or press Return to exit.
| 1
| You have selected First Storage Group / Mailbox Store (SRVR-SBS01).
| Continue?(Y/N)y
| Isinteg cannot initiate verification process.
| Please review the log file for more information.
|
|
***************************************************************************
| ISINTEG SUBMIT
************************************************************
|
***************************************************************************
|
|
| C:\Program Files\Exchsrvr\bin>isinteg -s SRVR-sbs01 -fix -test alltests
| Databases for server SRVR-sbs01:
| Only databases marked as Offline can be checked
|
| Index Status Database-Name
| Storage Group Name: First Storage Group
| 1 Offline Mailbox Store (SRVR-SBS01)
| 2 Offline Public Folder Store (SRVR-SBS01)
| Enter a number to select a database or press Return to exit.
| 2
| You have selected First Storage Group / Public Folder Store (SRVR-SBS01).
| Continue?(Y/N)y
| Isinteg cannot initiate verification process.
| Please review the log file for more information.
|
| C:\Program Files\Exchsrvr\bin>
|
****************************************************************************
******************************
| ***** APP LOG FILE ENTRY
****************************************************************************
*******
|
****************************************************************************
******************************
| ESE
| Error 0xfffffdfd starting Storage Group
/DC=local/DC=SRVR-ORG/CN=Configuration/CN=Services/CN=Microsoft
Exchange/CN=SRVR-ORG/CN=Administrative Groups/CN=first administrative
group/CN=Servers/CN=SRVR-SBS01/CN=InformationStore/CN=First Storage Group
on the Microsoft Exchange Information Store.
| Storage Group - Initialization of Jet failed.
|
****************************************************************************
*****************************************
|

.

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