RE: time out remote access

Hello Ian,

Thank you for your reply.

Please feel free to take your time.

If there's anything else about this issue I can do for you, please do not
hesitate to let me know.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: time out remote access
| thread-index: AcikWF0fT4injCOSRcaljcm1cyhyOg==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?SWFuQg==?= <IanB@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <67CE880A-19C1-47E6-84EC-1FA40972B984@xxxxxxxxxxxxx>
<6yvsEcFpIHA.2252@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: time out remote access
| Date: Tue, 22 Apr 2008 02:08:00 -0700
| Lines: 193
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|
| Thank you for your detailed and helpful reply.
|
| There is more here in this response than a full search of the files gave,
so
| this may be of long term use to more than me.
|
| I will work my way through the recommendations and report back. It is a
| question of making a change, going off site and seeing if it removes the
| problem, which may take some time!
|
| Meanwhile, thank you
|
|
| IanB
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Ian,
| >
| > Thank you for posting here. Let's thank Steve for the input.
| >
| > According to your description, I understand that you get time out error
| > when you try to logon SBS desktop thru RWW. If I have misunderstood the
| > problem, please don't hesitate to let me know.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > Please check the following settings:
| >
| > I. TSweb timeout
| > ====================
| > 1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event
you
| > need to revert quickly.
| > 2. Edit tsweb.aspx with notepad.
| > 3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout"
(without
| > the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds /
| > 120%>". Change the value to the actual time out or no more than 240 as
| > testing with values over 240 result in the connection failure.
| > 4. Save the changes in the file and exit notepad.
| > 5. Restart the IIS Service or restart the SBS Server.
| >
| > II. Remote Web Workplace timeout:
| > ======================
| > The time out values (in minutes) are configurable in the registry, at:
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
| > ublicTimeOut
| > REG_DWORD: 20 (Default)
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
| > rustedTimeOut
| > REG_DWORD: 120 (Default)
| >
| > The PublicTimeOut is used when the user checks the box for "I'm using a
| > public or shared computer" on the RWW logon page. The TrustedTimeOut is
| > used when the user unchecks this checkbox. You can change the time out
| > settings here.
| >
| > III. ASP.NET timeout
| > ======================
| > Edit the C:\inetpub\remote\web.config file.
| > Look for line:
| > <forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
| > path="/" timeout="120" />
| > timeout = value in minutes of your largest timeout value.
| >
| > The default timeout in SBS 2003 is 120 minutes.
| >
| > IV. IIS timeout:
| > =======================
| > 1. Go to Server Management -> Advanced Management -> Internet
Information
| > Server.
| > 2. Expand [Server Name] -> Web Sites -> Default Web Site.
| > 3. Right click Remote and choose Properties, in Virtual Directory tab,
| > click the Configuration button and select the Options tab, modify the
| > session timeout settings. The Default Session timeout in SBS 2003 is
120
| > minutes.
| >
| > V. ISP timeout:
| > =======================
| > The ISP may have some session timeout settings, please contact your ISP
to
| > check it.
| >
| > VI. Router timeout:
| > ========================
| > As I know, some router or ADSL modem will have session timeout
| > configuration options, please try to contact your hardware vendor to
check
| > it.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please capture screenshots on the time out error messages and send
the
| > pictures to me at v-terliu@xxxxxxxxxxxxx
| >
| > 2. Please try another wide Internet connection than the dial-up line
(max
| > 40kb/s). Do you still get the time out issue?
| >
| > 3. Can you access SBS desktop thru RWW from internal clients?
| >
| > 4. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe on the server box.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: time out remote access
| > | thread-index: Acijm6IMUzeWX/PwTI+SCb28TaturA==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?SWFuQg==?= <IanB@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: time out remote access
| > | Date: Mon, 21 Apr 2008 03:37:01 -0700
| > | Lines: 11
| > | Message-ID: <67CE880A-19C1-47E6-84EC-1FA40972B984@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
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| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:104098
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | When away from base, I occasionally have to use a dial-up line (max
| > 40kb/s)
| > | to access the server.
| > |
| > | This works fine for OWA, but accessing the server desktop to carry
out
| > | maintnence work (and allowing for changeing the access speed to the
| > lowest
| > | option) always gives a time-out before the desktop sign on page is
| > reached.
| > |
| > | Can I change any settings on the server to extend the response time
which
| > | will then allow the sign on to complete?
| > |
| > | IanB
| > |
| >
| >
|

.

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