RE: RWW not accessible over web
- From: John L <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 21 Apr 2008 17:49:05 -0700
Terence,
A new twist. I added remote access for VPNove CEICW and now cannot access
RWW. I get following error response:
Network Access Message: The page cannot be displayed
Technical Information (for Support personnel)
Error Code: 502 Proxy Error. Connection refused(10061)
IP Address: 71.239.100.237
Date: 4/22/2008 12:34:20 AM
Server: long2003.LongSOHO.local
Source: proxy
Could adding VPN remote access cause this?
Help & thanks
--
John L
"Terence Liu [MSFT]" wrote:
Hello John,.
Thank you for your update.
Thanks again for your praise letter.
I want to confirm that: Can the client access Internet web sites when you
use SBS Internet Users in the access rule?
I think this is a user group issue. When we create domain user accounts
thru Add User Wizard, the user accounts will add to the SBS Internet Users
group. Then, logon client computer with this new user account, then the
client could access Internet.
Therefore, please check the user account which you logon problematic client
computer, to ensure the user is member of Internet Users group:
1. Open Server Management console on SBS, locate on Security Groups node.
2. Double click Internet Users in right pane
3. Select Members tab, ensure the domain user account in the list. If not,
please add it in.
4. Click OK.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Please help to gather the ISA Info:
1) Download the file from the following URL:
http://www.isatools.org/tools/isainfo.zip
2) Extract all files to a folder on ISA server.
3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
4) Please send these files to me at v-terliu@xxxxxxxxxxxxx
2. Please also help to gather the ISA logs:
1) Schedule a down time.
2) Open ISA 2004 management console.
3) Expand the server node and highlight 'Monitoring'.
4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
9) Click 'Apply' to save changes and update the configuration.
10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.
11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted, that's normal.) You may backup them first and then
delete them.
12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.
13) Reproduce the problem, stop the service, and then gather the resulting
W3C files to me for analysis.
14) Please also let me know the IP address of the testing clients so that I
can filter the data.
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: RWW not accessible over web
| thread-index: AciNwEzL7S/53XzRTlGHUzXxnAWcaw==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
<6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
<Ye9loRmgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<EC0BB594-5370-426E-BC34-17CE4039A687@xxxxxxxxxxxxx>
<9WyXF2ygIHA.5928@xxxxxxxxxxxxxxxxxxxxxx>
<84902299-D559-4E48-97EB-54B72D3DE9FB@xxxxxxxxxxxxx>
<SKg5Yt#hIHA.6264@xxxxxxxxxxxxxxxxxxxxxx>
<85E3F88C-0498-416D-BCE8-A25C04D24139@xxxxxxxxxxxxx>
<9tk6vTKiIHA.1500@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: RWW not accessible over web
| Date: Mon, 24 Mar 2008 08:04:04 -0700
| Lines: 314
| Message-ID: <7120AE70-92F8-4739-AF76-2FD5A634BB29@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:99646
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Terence,
|
| I have all users enabled for internal to internet access. I applied your
| suggestins and they did not work for SBS internet usrs. I have so much
form
| you, please resend what tools and captures you want to to take and send
to
| you.
|
| Thx
| --
| John L
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello John,
| >
| > Thank you for your update.
| >
| > I'm glad we find the root cause of the ping issue. By default, the ISA
| > server 2004 will block anonymous Internet access from internal clients.
| > Only the domain users could access Internet. We can resolve the issue
by
| > changing the "SBS Internet Users to "All Users", I think the root cause
of
| > the ping issue is the internal clients unable to provide user
| > authentication to ISA server 2004. So I suggest you check the
problematic
| > client computers thru the following steps:
| >
| > 1. Ensure the client computer had joined SBS domain, and logon use the
| > domain user account.
| >
| > 2. Ensure the client computer had installed ISA server 2004 firewall
| > client. The ISA firewall client could help client computer to provide
user
| > authentication to ISA server 2004. On each problematic workstation,
please
| > access \\SBSServerName\mspclnt\, then run setup.exe to install ISA
firewall
| > client on workstation.
| >
| > Then, the ISA firewall client will provide workstation current logon
| > username and password to ISA server when you ping the Internet. After
the
| > user authentication passed, the ping traffic will be allowed to go
through
| > ISA server.
| >
| > Of course, if you like, you can live with it, and use the "All Users"
| > workaround.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: RWW not accessible over web
| > | thread-index: AciITdN3obSUaqWnRuqMSSF22+MK4Q==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| > <6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| > <KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| > <e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > <1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
| > <Ye9loRmgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > <EC0BB594-5370-426E-BC34-17CE4039A687@xxxxxxxxxxxxx>
| > <9WyXF2ygIHA.5928@xxxxxxxxxxxxxxxxxxxxxx>
| > <84902299-D559-4E48-97EB-54B72D3DE9FB@xxxxxxxxxxxxx>
| > <SKg5Yt#hIHA.6264@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: RWW not accessible over web
| > | Date: Mon, 17 Mar 2008 09:42:02 -0700
| > | Lines: 310
| > | Message-ID: <85E3F88C-0498-416D-BCE8-A25C04D24139@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:98666
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Terence,
| > |
| > | Moving to top did not work but making it "all users" did. I now can
ping
| > | externally from all ISA clients. Thanks for sticking with me.
| > | --
| > | John L
| > |
| > |
- Follow-Ups:
- RE: RWW not accessible over web
- From: Terence Liu [MSFT]
- RE: RWW not accessible over web
- Prev by Date: Re: is RWW installed and working
- Next by Date: Re: Security: VPN or RWW
- Previous by thread: RE: RWW not accessible over web
- Next by thread: RE: RWW not accessible over web
- Index(es):
Relevant Pages
|
