RE: SBS 2003 Fax Service not working

Hello Customer,

Thank you for posting here.

According to your description, I understand that the income faxes do not
route to mailbox or printer. If I have misunderstood the problem, please
don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Run the Fax Configuration Wizard:

a. On the server, click Start, and then click Server Management.
b. On the console tree, click Fax (Local).
c. In the details pane, click Configure Fax Services to start the wizard.
d. In the Inbound Fax Routing page of the wizard, tick "Routing through
e-mail" option, and click Edit button to input the email address.
e. Tick the "Print" option, and click Edit button to select printer to
print the fax.
f. Finish the wizard and test this issue.

2. If the issue persists, I suggest you reinstall the Fax component on SBS:

a. Click Start, point to Control Panel, click Add or Remove Programs, and
then click Add/Remove Windows Components.
b. In the Windows Components Wizard, clear the Fax Services check box.
c. Click Finish to close the wizard.
d. In the Add or Remove Programs dialog box, under Currently installed
programs, click Microsoft Windows Small Business Server 2003, and then
click Change/Remove.
e. Follow the instructions until you reach the Component Selection page.
f. To install Fax, under Action for the Fax service, click the drop-down
list, and then change the action to Install.
g. Click Next to continue. Follow the instructions for completing Setup.

Then, run the Fax Configuration Wizard again as step #1. Test this issue.

Additional documents for your reference:

SBS: How to configure the Shared Fax service to route incoming fax jobs to
a common inbox
http://support.microsoft.com/?id=311529

Step-by-Step Guide to Configuring and Using Fax on Windows Small Business
Server 2003
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/4b42d716
-e281-4e7f-a735-772cc627a9181033.mspx?mfr=true

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: SBS 2003 Fax Service not working
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| Subject: SBS 2003 Fax Service not working
| Date: Thu, 17 Apr 2008 16:35:01 -0700
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|
| I have a client running SBS 2K3 Standard. For some unknown reason the Fax
| service has stopped working correctly. Although the Server recieves the
faxes
| just fine, it does not route them to the internal e-mail address that was
set
| up nor does it go to the printer. This issue started suddenly, with no
| apparent changes to the Server.
| --
| Thanks for your help.
|

.