Re: SBS.RWW Fatal Error

Hi again.
Reinstalling RWW as you wrote in an earlier post didn't correct my problem
either.
It's the same error as it has allways been. I'm greatful for your help.

Cheers,
Niklas

"Terence Liu [MSFT]" wrote:

Hello Niklas,

Thank you for your update.

Based on your current situation, I suggest that:

1. Since the WinVNC4 causes so many event errors, I suggest you uninstall
it. Or you can contact the WinVNC4 vendor to resolve the issue.

2. For the clean boot, this is only a temporary option, it is no harm for
your SBS. You only need to schedule a down time of your system at not
business hour.

We can disable all non-Microsoft services, reboot SBS and see if the issue
reoccur.

a. If the issue reoccurs, that means this issue is not relate to
non-Microsoft services on your SBS. Then you can enable all non-Microsoft
services again and reboot SBS. In this scenario we only need to reboot SBS
twice. Then, you need to go to step #3 to reinstall RWW.

b. If the issue disappear, that means this issue is caused by non-Microsoft
services on your SBS. We are closing to the root cause of this issue.
Therefore, we need to enable services and startup items one by one and
reboot SBS in order to figure out which non-Microsoft services causes this
issue.

Thanks and have a nice weekend!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: SBS.RWW Fatal Error
| thread-index: Acia7FVq0dpdwRuLQ861yHtb905Jjg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?TmlrbGFzIEp1bWxpbg==?= <niklas.jumlin@xxxxxxxxxx>
| References: <F46C6177-6042-4377-A5A4-BDFE49DEED22@xxxxxxxxxxxxx>
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<F4FD2898-2385-4203-817A-31ACB0D9966B@xxxxxxxxxxxxx>
<43NhIWrmIHA.3756@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS.RWW Fatal Error
| Date: Thu, 10 Apr 2008 02:22:01 -0700
| Lines: 344
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|
| Hi Terence Liu
|
| Thank you for taking time to respond and helping me with my problems.
|
| WinVNC4 is a remote administration server software which I had to install
to
| get access remotely to the server regardless of RWW.
| However, I put great respect in your expertise so I have done as you
| suggested and uninstalled the 3rd-party software.
|
| 1. I haven’t installed any anti-virus software on the system yet. I
wanted
| to get rid of all the troubles that I have until I move on to improve the
| system security.
| 2. If you really insist on disabling the startup items as well as the
| non-Microsoft services I will do that. But I doubt that will fix the
problem
| with RWW.
| The startup items are Server Management and the Service Manager (for the
MS
| SQL server) which are all Microsoft applications.
| The services that you wish me to disable are:
| Hansoft Project Server – A critical business application for the
company.
| Used for project planning and deadlines etc.
| DynDNS Updater Service – Just a DNS service that updates the dynamic IP
from
| the ISP to the DNS-name of ours, which is required as we don’t have a
static
| IP.
| FileZilla Server FTP Service – A simple FTP service that has it’s own
| account manager and permissions manager. It doesn’t use windows
permissions
| or user accounts. This is also critical for the business.
|
| The reason I want to get a second confirmation from you is that I doubt
that
| these services cause problems to the RWW. WinVNC4 however uses a lot of
the
| built-in Windows components for example permissions and NT accounts for
| authentication from remote clients. Therefore I have no trouble to
uninstall
| it if you believe that is a cause.
|
| The server is actively in use everytime so if you have any suggestions to
| minimize server reboots I would be very greatfull.
|
| Please advice again.
|
| Best Regards,
| Niklas
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Niklas,
| >
| > Thank you for your update.
| >
| > From your event log, I found many following error. This is a 3rd-party
| > software on the SBS.
| > =================
| > Event Type: Error
| > Event Source: WinVNC4
| > Event Category: None
| > Event ID: 1
| > Date: 4/9/2008
| > Time: 4:01:49 PM
| > User: N/A
| > Computer: SBS-SRVR
| > Description:
| > The description for Event ID ( 1 ) in Source ( WinVNC4 ) cannot be
found.
| > The local computer may not have the necessary registry information or
| > message DLL files to display messages from a remote computer. You may
be
| > able to use the /AUXSOURCE= flag to retrieve this description; see Help
and
| > Support for details. The following information is part of the event:
| > WinVNC4, error:unable to launch process: The parameter is incorrect.
(87)
| > [session 3, state 1].
| > ==================
| > I suggest you perform the following steps:
| >
| > 1. Do you install any antivirus software on SBS? The real time scan of
| > antivirus software may corrupted the RWW files. I suggest you disable
or
| > uninstall it from SBS and then, test this issue.
| >
| > Note: Please also try to uninstall the WinVNC4 on SBS.
| >
| > 2. Please do clean boot on SBS to narrow down this issue:
| >
| > To clean boot the problematic computer, please use the steps below:
| > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
| >
| > b. In the System Configuration Utility (MSConfig) window, click to
select
| > the Selective Startup button.
| >
| > c. Click to clear the check mark from the "Load startup items" below
| > Selective Startup.
| >
| > d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| > box, and remove all the check marks from the remained Non-Microsoft
| > Services. Please note that the Exchange services could be marked as
| > non-Microsoft. Please do not disable those services.
| >
| > e. Click OK to close the MSConfig window. Click Yes when you are asked
to
| > restart your computer in order to enable the changes.
| >
| > f. After restarting, please check whether this issue will reoccur.
| >
| > g. If there are no more problems, please use the above steps to enable
| > services and startup items one by one in order to figure out the root
cause
| > of this issue.
| >
| > 3. If the issue persists after the above steps, we need to reinstall
RWW on
| > SBS:
| >
| > A. Open Control Panel->Add/Remove Programs.
| > B. Click Change/Remove for Windows Small Business Server 2003 in Add or
| > Remove Programs:
| > C. Click "Windows Small Business Server 2003" and click on
"Change/Remove".
| > D. Follow the setup prompts until you reach the "Component Selection"
| > dialog screen.
| > E. Set the "Server Tools" to "Reinstall", and set all its subcomponents
to
| > "None (Installed)".
| > F. Complete the setup wizard. You'll be prompted for CD3, point it to
the
| > SBS cd3 folder.
| >
| > After we reinstall the RWW, we need to run the CEICW again.
| >
| > Then, test this issue.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: SBS.RWW Fatal Error
| > | thread-index: AciaJ6LMfLyyrXfdSYayR4jtakNHpw==
| > | X-WBNR-Posting-Host: 207.46.19.197
| > | From: =?Utf-8?B?TmlrbGFzIEp1bWxpbg==?= <niklas.jumlin@xxxxxxxxxx>
| > | References: <F46C6177-6042-4377-A5A4-BDFE49DEED22@xxxxxxxxxxxxx>
| > <eBIx0pWmIHA.5080@xxxxxxxxxxxxxxxxxxxx>
| > <CDBCC04F-A2E2-4108-B951-F4D3190639FC@xxxxxxxxxxxxx>
| > <O9ko6OXmIHA.4536@xxxxxxxxxxxxxxxxxxxx>
| > <54C36283-8954-403D-A151-D1039F19D46A@xxxxxxxxxxxxx>
| > <OIxOloXmIHA.5160@xxxxxxxxxxxxxxxxxxxx>
.