Re: SBS.RWW Fatal Error

Hello Niklas,

Thank you for your update.

From your event log, I found many following error. This is a 3rd-party
software on the SBS.
=================
Event Type: Error
Event Source: WinVNC4
Event Category: None
Event ID: 1
Date: 4/9/2008
Time: 4:01:49 PM
User: N/A
Computer: SBS-SRVR
Description:
The description for Event ID ( 1 ) in Source ( WinVNC4 ) cannot be found.
The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
WinVNC4, error:unable to launch process: The parameter is incorrect. (87)
[session 3, state 1].
==================
I suggest you perform the following steps:

1. Do you install any antivirus software on SBS? The real time scan of
antivirus software may corrupted the RWW files. I suggest you disable or
uninstall it from SBS and then, test this issue.

Note: Please also try to uninstall the WinVNC4 on SBS.

2. Please do clean boot on SBS to narrow down this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

3. If the issue persists after the above steps, we need to reinstall RWW on
SBS:

A. Open Control Panel->Add/Remove Programs.
B. Click Change/Remove for Windows Small Business Server 2003 in Add or
Remove Programs:
C. Click "Windows Small Business Server 2003" and click on "Change/Remove".
D. Follow the setup prompts until you reach the "Component Selection"
dialog screen.
E. Set the "Server Tools" to "Reinstall", and set all its subcomponents to
"None (Installed)".
F. Complete the setup wizard. You'll be prompted for CD3, point it to the
SBS cd3 folder.

After we reinstall the RWW, we need to run the CEICW again.

Then, test this issue.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: SBS.RWW Fatal Error
| thread-index: AciaJ6LMfLyyrXfdSYayR4jtakNHpw==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?TmlrbGFzIEp1bWxpbg==?= <niklas.jumlin@xxxxxxxxxx>
| References: <F46C6177-6042-4377-A5A4-BDFE49DEED22@xxxxxxxxxxxxx>
<eBIx0pWmIHA.5080@xxxxxxxxxxxxxxxxxxxx>
<CDBCC04F-A2E2-4108-B951-F4D3190639FC@xxxxxxxxxxxxx>
<O9ko6OXmIHA.4536@xxxxxxxxxxxxxxxxxxxx>
<54C36283-8954-403D-A151-D1039F19D46A@xxxxxxxxxxxxx>
<OIxOloXmIHA.5160@xxxxxxxxxxxxxxxxxxxx>
<802F181D-913A-40E6-B000-E9930C972FC6@xxxxxxxxxxxxx>
<eaaIP7XmIHA.5280@xxxxxxxxxxxxxxxxxxxx>
<6963EBC1-A279-4808-91A9-082C6D74EB78@xxxxxxxxxxxxx>
<6UMb2IhmIHA.3756@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS.RWW Fatal Error
| Date: Wed, 9 Apr 2008 02:54:00 -0700
| Lines: 312
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:102199
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
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|
| For community reference:
| The Suggestion #1 and #2 from Terence Liu didn't solve my case. I have
| emailed screenshots (they are still the same) and the requested .cab file
| directly to him.
|
| I will stand by for a reply until they have investigated the reports I
have
| sent.
|
| Niklas
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Niklas,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that you unable to access
RWW
| > only with Administrator account and get event error 0 about SBS.RWW. If
I
| > have misunderstood the problem, please don't hesitate to let me know.
| >
| > I think the .NET is separate issue, you can follow Steve's suggestion
or
| > create a new post to get help. I will work on the RWW issue with you
here.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > Suggestion 1:
| >
| > 1. Please open the Default Domain Controllers Policy on SBS: Server
| > Management \ Advanced Management \ Group Policy Management \ Forest \
| > Domains \ SBSdomain.local \ Domain Controllers
| >
| > 2. Right click Default Domain Controllers Policy, select Edit
| >
| > 3. Extend to computer configuration \ windows settings \ security
settings
| > \ system services
| >
| > 4. Is the "Terminal Services" enabled and configured to set the service
to
| > automatic startup type? If yes, please perform the following steps:
| >
| > A. Open the properties of Terminal Services, click Edit Security
button,
| > add Administrators group to the list and give it Full Control
permissions,
| > click OK twice. Run "gpupdate /force" command on SBS.
| >
| > B. Open the properties of Terminal Services, uncheck "Define this
policy
| > setting". Click OK. Run "gpupdate /force" command on SBS.
| >
| > Then, test this issue. If the issue persists, please try the following
| > suggestion.
| >
| > Suggestion 2:
| >
| > 1. Export the whole
| > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService
registry
| > keys from a working SBS, and import to your problematic SBS.
| >
| > 2. Restart SBS.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please capture screenshots on the error messages when you access RWW
and
| > send the pictures to me at v-terliu@xxxxxxxxxxxxx
| >
| > 2. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: SBS.RWW Fatal Error
| > | thread-index: AciZhmyNx3MxicpoQYiYbH0Pmu9yyA==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?TmlrbGFzIEp1bWxpbg==?=
<niklas.jumlin@xxxxxxxxxxxxxxxxxx>
| > | References: <F46C6177-6042-4377-A5A4-BDFE49DEED22@xxxxxxxxxxxxx>
| > <eBIx0pWmIHA.5080@xxxxxxxxxxxxxxxxxxxx>
| > <CDBCC04F-A2E2-4108-B951-F4D3190639FC@xxxxxxxxxxxxx>
| > <O9ko6OXmIHA.4536@xxxxxxxxxxxxxxxxxxxx>
| > <54C36283-8954-403D-A151-D1039F19D46A@xxxxxxxxxxxxx>
| > <OIxOloXmIHA.5160@xxxxxxxxxxxxxxxxxxxx>
| > <802F181D-913A-40E6-B000-E9930C972FC6@xxxxxxxxxxxxx>
| > <eaaIP7XmIHA.5280@xxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: SBS.RWW Fatal Error
| > | Date: Tue, 8 Apr 2008 07:40:00 -0700
| > | Lines: 246
| > | Message-ID: <6963EBC1-A279-4808-91A9-082C6D74EB78@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
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| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
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| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:102035
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | My system is Windows SBS R2 Premium with ISA 2004 with all updates
and
| > | service packs. I don't know where to check the current service pack
level
| > for
| > | Exchange. Maybe you can point me to some program that can output all
the
| > data
| > | that you need?
| > |
| > | I have Serice Pack 3 installed for ISA 2004.
| > | For Exchange I dont know.
| > | The SBS OS is running Service Pack 2.
| > |
| > | About the SQL; I haven't done or setup anything about the builtin SQL
| > server
| > | unless some guide has created any databases for me.
| > |
| > | The problem with RWW started to occur after I had setup "Update
Services"
| > | using the guide. I left it running for about 5 hours showing a
percentage
| > on
| > | how much it had completed. It seems like (In Add & Remove Programs)
that
| > it
| > | installed at least two updates for the server OS it self.
| > |
| > | 5 days afterwards:
| > |
| > | This article describes my problem so I followed it and found a link
to
| > | another article which describes how to fix .Net Framework.
| > |
| > | http://www.itproffs.se/forumv2/printable.aspx?m=121405
| > |
| > | I read the article that .Net Framework could create problems for
ASP.NET
| > and
| > | Remote Web Workplace if Windows Update had installed .Net Framework
2.0.
| > | So I followed the article which described a step-by-step sollution
for
| > how
| > | to repair .Net Framework back to v1.1.
| > |
| > | This is the guide that I followed:
| > | http://blogs.msdn.com/astebner/archive/2005/06/21/431385.aspx
| > |
| > | After I have restarted the system (today) I noticed errors inside of
| > Server
| > | Management. The error says:
| > |
| > | C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll could not
be
| > | loaded.
| > |
| > | Anyhow, the reason that I followed the guide is because I couldn't
login
| > to
| > | RWW using any computer. I can login with any other user than the
default
| > | administrator account.
| > |
| > | The error that shows in the Event Viewer is:
| > |
| > | Type: Error
| > | Event ID: 0
| > | Source: SBS.RWW
| > |
| > | The following fatal error occurred in the Remote Web Workplace
| > application:
| > | URL:
https://subdomain.xyz.net/Remote/admin.aspx
| > | Error Message: Input string was not in a correct
| > format.
| > | Stack Trace: at System.Number.ParseDouble(String s,
| > | NumberStyles style,
| > | NumberFormatInfo info)
| > | at System.Double.Parse(String s, NumberStyles style,
IFormatProvider
| > | provider)
| > | at System.Convert.ToDouble(String value, IFormatProvider provider)
| > | at remote.admin.Page_Load(Object sender, EventArgs e)
| > | at System.Web.UI.Control.OnLoad(EventArgs e)
| > | at System.Web.UI.Control.LoadRecursive()
| > | at System.Web.UI.Page.ProcessRequestMain()
| > |
| > | For more information, see Help and Support Center at
| > | http://go.microsoft.com/fwlink/events.asp.
| > |
| > | The error I get in Internet Explorer after trying to login as
| > Administrator
| > | is:
| > |
| > | "The page cannot be displayed
| > |
| > | A problem has occurred with the Remote Web Workplace. Close this
browser
| > | window, and then log on again. If this problem continues, contact the
| > person
| > | responsible for your network."
| > |
| > | I'm greatful for your help.
| > |
| > | Best Regards
| > | Niklas
| > |
| > | "Henrik (Hear)" wrote:
| > |
| > | > Email TO customer:
| > | > ******************
| > | > Hello
| > | >
| > | > I have noted your latest reply and still miss some information.
| > | > I have some questions for you to answer.
| > | >
| > | > What version of SBS are you running including servicepack levels
for
| > SBS,
| > | > Windows, Exchange etc?
| > | > If you are running Premiun edition, are you running ISA and SQL?
| > | > What happened before this error occured, did you install anything?
| > | > The error message on the picture show whats happens directly in the
| > GUI, do
| > | > you have any event ids in the windows eventlogs (system,
application)
| > | > Du you get the same error spite what part of server management you
are
| > | > using?
| > | > Check if MSSQL$SBSMonitoring is running.
| > | >
| > | > --
| > | > Henrik Arenblad, MCP SBS,
| > | >
| > | >
| > | > "Niklas Jumlin" <niklas.jumlin@xxxxxxxxxxxxxxxxxx> wrote in message
| > | > news:802F181D-913A-40E6-B000-E9930C972FC6@xxxxxxxxxxxxxxxx
| > | > > Yes you are entirely correct. To sum everything up; my subject is
| > about a
| > | > > fatal error in my RWW but you also asked me about which version
of
| > ASP.NET
| > | > > that I use for IIS and I couldn't find the tab you were refering
to.
| > But I
| > | > > do
| > | > > recieve error message inside of Server Management about .Net
| > Framework
| > | > > v2.0,
| > | > > so I thought that might be a reason that I can't see the ASP.NET
tab
| > you
| > | > > were
| > | > > refering to earlier.
| > | > > I hope you have got everything more understood now.
| > | > >
| > | > > And yes, The event log shows Errors that I posted in my first
post.
| > | > >
| > | > > Best Regards,
| > | > > Niklas
| > | > >
| > | > > "Henrik (Hear)" wrote:
| > | > >
| > | > >> The picture shows the user part of Server Management, you write
| > about
| > | > >> RWW,
| > | > >> Is It the same or are we just using different nomenclatures /
names
| > for
| > | > >> the
| > | > >> same thing?
| > | > >>
| > | > >> Have you any event id in your event log?
| > | > >> What actions were takened prior to this fault? Have you
installed,
| > | > >> reinstalled anything?
| > | > >> We need more info on this.
| > | > >>
| > | > >> --
| > | > >> Henrik Arenblad, MCP SBS,
| > | > >>
| > | > >>
| > | > >> "Niklas Jumlin" <niklas.jumlin@xxxxxxxxxxxxxxxxxx> wrote in
message
| > | > >> news:54C36283-8954-403D-A151-D1039F19D46A@xxxxxxxxxxxxxxxx
| > | > >> >I dont have a ASP.NET tab there. Maybe this is the cause?
Please
|

.

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