Re: Connect Computer Problem at 2 Customer Sites - RESOLVED!!

Are these machines imaged / cloned by any chance?
--
Henrik Arenblad, MCP SBS,




"Lesa H." <itsplesa@xxxxxxxxxxxxxx> wrote in message
news:OMAhLiOlIHA.464@xxxxxxxxxxxxxxxxxxxxxxx
Manfred,

Unfortunately, I spoke too soon. I have another problem at this site.
While I can definitely get to the ConnectComputer web site, I am unable to
complete the wizard. It gives me an error message that the list of users
and computers could not be found as in the Microsoft KB 837369. This is
happening with 3 workstations (the only three that are not already
cliented) and all of them are getting the proper information from the DHCP
server on the SBS server using IPCONFIG /ALL. We can ping the server by
name and IP without an issue and all domain functions appear to be
operating properly. The DNS settings on the workstations are configured as
they should be. I've checked the server settings and if you remember, one
of the troubleshooting steps we performed earlier was to re-run the CEICW,
so that has already been done. None of the systems that are already
cliented to the network are having any issues at all.

I'm at a loss on how to try to troubleshoot this problem.

I'm going to take another workstation on site later this week and give it
a try, but any help in the interim would be appreciated.

Lesa
"Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:cFf$MF%23kIHA.1036@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Lesa,

Thank you for your reply and the detailed additional feedback on how you
were successful in resolving this issue. This information has been added
to
Microsoft's database. Your solution will benefit many other users, and we
really value having you as a Microsoft customer.

If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance.

Have a nice day!

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.
--------------------
| From: "Lesa H." <itsplesa@xxxxxxxxxxxxxx>
| References: <OLXWikrgIHA.6032@xxxxxxxxxxxxxxxxxxxx>
<VeqlIk0gIHA.1500@xxxxxxxxxxxxxxxxxxxxxx>
<eV1SNy6gIHA.2004@xxxxxxxxxxxxxxxxxxxx>
<dw3dXkLhIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<O3sPsR4hIHA.4844@xxxxxxxxxxxxxxxxxxxx>
<XFov2YNiIHA.4672@xxxxxxxxxxxxxxxxxxxxxx>
<ui3EVuiiIHA.4744@xxxxxxxxxxxxxxxxxxxx>
<4OCzV3miIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<#eNX3kSkIHA.5080@xxxxxxxxxxxxxxxxxxxx>
<7x1x$OxkIHA.7148@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Connect Computer Problem at 2 Customer Sites - RESOLVED!!
| Date: Mon, 31 Mar 2008 06:26:51 -0500
| Lines: 947
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
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| Newsgroups: microsoft.public.windows.server.sbs
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| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:100608
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Manfred,
|
| I was actually able to resolve this problem over the weekend on both
sites.
| I was troubleshooting a problem with a different customer's RWW site
and
| found a reference to checking the Document list in the Virtual
Directory
| properties (I was getting a very similar message that I didn't have
| permission to view this site when attempting to go to the RWW site).
That
| corrected my RWW site problem and light bulb went on! I compared the
| settings in a server where the ConnectComputer site was working and
sure
| enough, that was the problem.
|
| For anyone else who is suffering with this same issue, here's how I
fixed
| it.
|
| Went into the IIS Manager
| Expanded the Server, then Web Sites, then the Default Web Site
| Right-clicked the ConnectComputer virtual directory and selected
Properties
| On the Document tab Enable default content page was checked (as it
should
| be) but in the list of documents I found only one listed (I believe it
was
| Default.htm, but I can't remember for sure).
| I compared it to a working site and made the list match the working
site.
| The list is as follows:
| Default.aspx
| Default.asp
| index.htm
| iisstart.htm
| Default.htm
| For the missing documents, I just clicked the Add button and entered
the
| document name and then clicked OK.
|
| I did an IISRESET just in case, but I'm not sure it was required.
Voila,
the
| ConnectComputer site was working again.
|
| The only thing I can't figure out is why it happened in the first
place.
| Anyway, I hope this post helps someone else. I've been fighting this
for
| months now.
|
| Lesa
|
| "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote in
message
| news:7x1x$OxkIHA.7148@xxxxxxxxxxxxxxxxxxxxxxxxx
| > Hello Lesa,
| >
| > Thank you for getting back.
| >
| > I understand that the issue persists and you suspect that the ISA
settings
| > are the root cause.
| >
| > I suggest you check following settings:
| >
| > 1. Open ISA management.
| > 2. Delete all the Firewall Policies.
| >
| > NOTE: Please do not delete system rules.
| >
| > 3. Re-run CEICW to re-create the rules.
| >
| > If the issue persists, let's move on:
| >
| > Step 1: Resetting the passwords for the IUSR and the IWAM accounts
| > ==========================================
| > 1. Click "Start", point to "Administrative Tools", and then click
"Active
| > Directory Users and Computers".
| > 2. Under the full domain name click "Users".
| > 3. Right-click "IUSR_ComputerName", and then click "Reset Password".
| >
| > 4. Type the password in the "New password" box and in the "Confirm
| > password" box, and then click "OK".
| > 5. Right-click "IWAM_ComputerName", and then click "Reset Password".
| > 6. Type the password in the "New password" box and in the "Confirm
| > password" box, and then click "OK".
| >
| > 7. Quit Active Directory Users and Computers console.
| > 8. Click "Start", and then click "Run".
| > 9. In the "Open" box, type "cmd" (without the quotation marks) and
then
| > click "OK".
| >
| > 10. Type the following command and press ENTER:
| >
| > cd \inetpub\adminscripts
| >
| > 11. To reset the password for the IUSR_ComputerName account, type the
| > following command (where <password> is the password that you set in
step
| > 4), and then press ENTER:
| >
| > cscript.exe adsutil.vbs set w3svc/anonymoususerpass <password>
| >
| > 12. To reset the password for the IWAM_<omputerName account, type the
| > following command (where <password> is the password that you set in
step
| > 6), and then press ENTER:
| >
| > cscript.exe adsutil.vbs set w3svc/wamuserpass <password>
| >
| > 13. After this, type iisreset and press ENTER. Then check if the web
sites
| > work fine.
| >
| > More information for your reference:
| >
| > PRB: Configured Identity Is Incorrect for IWAM Account
| > http://support.microsoft.com/?id=297989
| >
| > Step 2: Refer to following article to check the permission settings:
| > ========================================
| > Default permissions and user rights for IIS 6.0
| > http://support.microsoft.com/kb/812614
| >
| > NOTE: If some accounts are not listed in the article but are in the
| > permission lists, please leave them alone.
| >
| > In addition, please ensure following accounts are granted appropriate
| > permissions for Inetpub\wwwroot folder:
| >
| > INTERACTIVE: List Folder Contents, Read(Apply to files
only)
| > NETWORK: List Folder Contents, Read(Apply to files
only)
| > NETWORK SERVICE: List Folder Contents, Read(Apply to files only)
| > Users: Read & Execute, List Folder Contents,
Read
| >
| > I hope the above information is helpful to you. If the problem still
| > occurs, since connectcomputer VD has been reinstalled, please help me
| > gather the latest IIS log and IIS metabase for me.
| >
| > Your time and effort will be appreciated.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have
issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you
check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from
your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although
we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone
numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | From: "Lesa H." <itsplesa@xxxxxxxxxxxxxx>
| > | References: <OLXWikrgIHA.6032@xxxxxxxxxxxxxxxxxxxx>
| > <VeqlIk0gIHA.1500@xxxxxxxxxxxxxxxxxxxxxx>
| > <eV1SNy6gIHA.2004@xxxxxxxxxxxxxxxxxxxx>
| > <dw3dXkLhIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > <O3sPsR4hIHA.4844@xxxxxxxxxxxxxxxxxxxx>
| > <XFov2YNiIHA.4672@xxxxxxxxxxxxxxxxxxxxxx>
| > <ui3EVuiiIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| > <4OCzV3miIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: Connect Computer Problem at 2 Customer Sites
| > | Date: Fri, 28 Mar 2008 18:12:36 -0500
| > | Lines: 662
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <#eNX3kSkIHA.5080@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: 209.50.115.250.nw.nuvox.net 209.50.115.250
| > | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:100431
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Manfred,
| > |
| > | Sorry it's been so long. I have tried all the steps you outlined
and
it
| > | didn't help. We still get the same messages. Is it possible that
for
| > some
| > | reason ISA is blocking the site(s)? If so, how do I go about
checking
| > for
| > | issues? Both of the problem servers and SBS 2003 R2 Premium.
| > |
| > | Bummer!
| > |
| > | Lesa
| > | "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote in
message
| > | news:4OCzV3miIHA.360@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > Hello Lesa,
| > | >
| > | > Thank you for your reply.
| > | >
| > | > I understand that the issue persists.
| > | >
| > | > Since step 3 also reinstall connectcomputer VD, I still suggest
you
| > have a
| > | > try.
| > | >
| > | > If the issue persists after that, please let me know.
| > | >
| > | > Looking forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Manfred Zhuang(MSFT)
| > | > Microsoft Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
| > issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and
timely
| > manner.
| > | > You can locate the newsgroup here:
| > | >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
| > check
| > | > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although
| > we
| > | > provide other information for your reference, we recommend you
post
| > | > different incidents in different threads to keep the thread
clean.
In
| > | > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS
directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers
no
| > | > rights.
| > | > --------------------
| > | > | From: "Lesa H." <itsplesa@xxxxxxxxxxxxxx>
| > | > | References: <OLXWikrgIHA.6032@xxxxxxxxxxxxxxxxxxxx>
| > | > <VeqlIk0gIHA.1500@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <eV1SNy6gIHA.2004@xxxxxxxxxxxxxxxxxxxx>
| > | > <dw3dXkLhIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <O3sPsR4hIHA.4844@xxxxxxxxxxxxxxxxxxxx>
| > | > <XFov2YNiIHA.4672@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Re: Connect Computer Problem at 2 Customer Sites
| > | > | Date: Wed, 19 Mar 2008 20:41:54 -0500
| > | > | Lines: 501
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| > | > | Message-ID: <ui3EVuiiIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | NNTP-Posting-Host: 209.50.115.250.nw.nuvox.net 209.50.115.250
| > | > | Path:
| > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.server.sbs:99114
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Manfred,
| > | > |
| > | > | I made the change to the Default web site with no resolution to
the
| > | > problem.
| > | > | I also re-ran the CEICW but it didn't fix the issue either. I
did
| > find
| > | > the
| > | > | that the c:\inetpub directory had different permissions than a
| > working
| > | > SBS
| > | > | 2003. I changed the settings to match the working site, but
this
| > didn't
| > | > | correct the problem either (I performed an IISRESET and tested
| > access
| > | > after
| > | > | each change). I also tried to verify the ISA 2004 settings
against a
| > | > working
| > | > | server but could find no major differences between the working
unit
| > and
| > | > the
| > | > | one that has a problem.
| > | > |
| > | > | I haven't had a chance to get to the client site to reinstall
| > | > | ConnectComputer to see if it fixes the problem, but I have my
doubts
| > | > about
| > | > | that being the fix because the ClientHelp page also displays
the
| > same
| > | > error
| > | > | message. I have tried this method on the other SBS server that
has a
| > | > | problem, but it didn't correct the issue. In addition I
verified
the
| > | > | contents of the ConnectComputer folder under C:\INETPUB with
the
| > working
| > | > | server and all the files exist and are the correct size.
| > | > |
| > | > | I will try to get the ConnectComputer reinstalled as soon as
| > possible.
| > | > |
| > | > | Lesa
| > | > |
| > | > | "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote
in
| > message
| > | > | news:XFov2YNiIHA.4672@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > | > Hello Lesa,
| > | > | >
| > | > | > Thank you for sending me the files.
| > | > | >
| > | > | > After doing research on them, I suggest you try following
steps:
| > | > | >
| > | > | > Step 1: Re-running CEICW on SBS server:
| > | > | > ==========================
| > | > | > Let's re-run CEICW to reset the network configuration. Please
| > refer
| > to
| > | > | > following article to do this.
| > | > | >
| > | > | > How to configure Internet access in Windows Small Business
Server
| > 2003
| > | > | > http://support.microsoft.com/kb/825763/en-us
| > | > | >
| > | > | > Step 2: Check following settings:
| > | > | > ====================
| > | > | > 1. In IIS Manager, expand Your server -> Web Sites -> Default
Web
| > | > Site.
| > | > | > 2. Right-click it and click Properties.
| > | > | > 3. On the Directory Security tab, click Edit in the "Ip
address
| > and
| > | > Domain
| > | > | > Name restriction" section.
| > | > | > 4. Click To choose "Granted access" and no entry in the
exception
| > list
| > | > | >
| > | > | > Please also check above settings on ConnectComputer VD.
| > | > | >
| > | > | > Step 3: Reinstall ConnectComputer and see if it helps:
| > | > | > =================================
| > | > | > A. Go to IIS and expand servername -> Web Sites -> Default
Web
| > Site.
| > | > | > Delete
| > | > | > the ConnectComputer vdir.
| > | > | > B. Rename the C:\Inetpub\ConnectComputer folder.
| > | > | > C. Create new folder named ConnectComputer under C:\Inetpub.
| > | > | >
| > | > | > D. Copy all the files from the SBS2K3 media
| > | > | > cd3:\SBS\ClientSetup\ClientSetup to the
C:\Inetpub\ConnectComputer
| > | > | > directory. Make sure to remove the "Read-only" attributes
from
the
| > | > files.
| > | > | > E. Right-click on Default Web Site in IIS, choose New ->
Virtual
| > | > | > Directory.
| > | > | > F. In the Alias field, type in ConnectComputer and click
Next.
| > | > | >
| > | > | > G. In the path box, browse to C:\Inetpub\ConnectComputer.
| > | > | > H. Click Next through the wizard, the default permissions are
the
| > | > default
| > | > | > for ConnectComputer.
| > | > | > I. Once it is completed, right-click on ConnectComptuer and
select
| > | > | > Properties.
| > | > | >
| > | > | > J. Click Remove for the "Application name" under the
"Application
| > | > | > settings"
| > | > | > at the bottom of the Virtual Directory tab.
| > | > | > K. Click on the Directory Security tab, click Edit for
| > "Authentication
| > | > and
| > | > | > access control".
| > | > | > L. Uncheck "Integrated Windows authentication", click OK.
| > | > | >
| > | > | > M. Click on the Edit button on the "IP address and domain
name
| > | > | > restrictions".
| > | > | > N. Put the bullet next to "Granted Access" and then click
Add.
| > | > | > O. Ensure no entry is in the list.
| > | > | > P. Click OK out of the ConnectComputer properties.
| > | > | >
| > | > | > Please try the above steps at your earliest convenience. If
you
| > have
| > | > any
| > | > | > concern, please feel free to let me know.
| > | > | >
| > | > | > Best regards,
| > | > | >
| > | > | > Manfred Zhuang(MSFT)
| > | > | > Microsoft Online Newsgroup Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > This newsgroup only focuses on SBS technical issues. If you
have
| > | > issues
| > | > | > regarding other Microsoft products, you'd better post in the
| > | > corresponding
| > | > | > newsgroups so that they can be resolved in an efficient and
timely
| > | > manner.
| > | > | > You can locate the newsgroup here:
| > | > | >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > | >
| > | > | > When opening a new thread via the web interface, we recommend
you
| > | > check
| > | > | > the
| > | > | > "Notify me of replies" box to receive e-mail notifications
when
| > there
| > | > are
| > | > | > any updates in your thread. When responding to posts via your
| > | > newsreader,
| > | > | > please "Reply to Group" so that others may learn and benefit
from
| > your
| > | > | > issue.
| > | > | >
| > | > | > Microsoft engineers can only focus on one issue per thread.
| > Although
| > | > we
| > | > | > provide other information for your reference, we recommend
you
| > post
| > | > | > different incidents in different threads to keep the thread
clean.
| > In
| > | > | > doing
| > | > | > so, it will ensure your issues are resolved in a timely
manner.
| > | > | >
| > | > | > For urgent issues, you may want to contact Microsoft CSS
directly.
| > | > Please
| > | > | > check http://support.microsoft.com for regional support phone
| > numbers.
| > | > | >
| > | > | > Any input or comments in this thread are highly appreciated.
| > | > | > =====================================================
| > | > | >
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | > --------------------
| > | > | > | From: "Lesa H." <itsplesa@xxxxxxxxxxxxxx>
| > | > | > | References: <OLXWikrgIHA.6032@xxxxxxxxxxxxxxxxxxxx>
| > | > | > <VeqlIk0gIHA.1500@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | > <eV1SNy6gIHA.2004@xxxxxxxxxxxxxxxxxxxx>
| > | > | > <dw3dXkLhIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | > | Subject: Re: Connect Computer Problem at 2 Customer Sites
| > | > | > | Date: Sun, 16 Mar 2008 11:40:19 -0500
| > | > | > | Lines: 302
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| > | > | > | Message-ID: <O3sPsR4hIHA.4844@xxxxxxxxxxxxxxxxxxxx>
| > | > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | > | NNTP-Posting-Host: 209.50.115.250.nw.nuvox.net
209.50.115.250
| > | > | > | Path:
| > | > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > microsoft.public.windows.server.sbs:98532
| > | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > | > |
| > | > | > | I'm sorry for the delay. I had to wait for the weekend to
| > prepare
| > | > the
| > | > | > files.
| > | > | > | I have forwarded the three files you ask for to both e-mail
| > | > addresses
| > | > | > you
| > | > | > | referenced in the post. Also, I tried the change you
suggested
| > but
| > | > it
| > | > | > didn't
| > | > | > | help. By the way, it doesn't matter which computer I try to
| > access
| > | > the
| > | > | > | connectcomputer site from, it is the same message from any
| > computer
| > | > | > either
| > | > | > | joined to the network or not and the IPCONFIG on all the
| > machines
| > | > look
| > | > | > | correct. I hope you can help me resolve this with the
| > information I
| > | > | > have
| > | > | > | forwarded.
| > | > | > |
| > | > | > | Thank you,
| > | > | > |
| > | > | > | Lesa H.
| > | > | > |
| > | > | > | "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx>
wrote
in
| > | > message
| > | > | > | news:dw3dXkLhIHA.5204@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > | > | > Hello Lesa,
| > | > | > | >
| > | > | > | > Thank you for your reply.
| > | > | > | >
| > | > | > | > Has the issue been resolved? If there is any problem,
feel
| > free
| > to
| > | > let
| > | > | > me
| > | > | > | > know.
| > | > | > | >
| > | > | > | > Best regards,
| > | > | > | >
| > | > | > | > Manfred Zhuang(MSFT)
| > | > | > | > Microsoft Online Newsgroup Support
| > | > | > | >
| > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | >
| > | > | > | > =====================================================
| > | > | > | > This newsgroup only focuses on SBS technical issues. If
you
| > have
| > | > | > issues
| > | > | > | > regarding other Microsoft products, you'd better post in
the
| > | > | > corresponding
| > | > | > | > newsgroups so that they can be resolved in an efficient
and
| > timely
| > | > | > manner.
| > | > | > | > You can locate the newsgroup here:
| > | > | > | >
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > | > | >
| > | > | > | > When opening a new thread via the web interface, we
recommend
| > you
| > | > | > check
| > | > | > | > the
| > | > | > | > "Notify me of replies" box to receive e-mail
notifications
| > when
| > | > there
| > | > | > are
| > | > | > | > any updates in your thread. When responding to posts via
your
| > | > | > newsreader,
| > | > | > | > please "Reply to Group" so that others may learn and
benefit
| > from
| > | > your
| > | > | > | > issue.
| > | > | > | >
| > | > | > | > Microsoft engineers can only focus on one issue per
thread.
| > | > Although
| > | > | > we
| > | > | > | > provide other information for your reference, we
recommend
you
| > | > post
| > | > | > | > different incidents in different threads to keep the
thread
| > clean.
| > | > In
| > | > | > | > doing
| > | > | > | > so, it will ensure your issues are resolved in a timely
| > manner.
| > | > | > | >
| > | > | > | > For urgent issues, you may want to contact Microsoft CSS
| > directly.
| > | > | > Please
| > | > | > | > check http://support.microsoft.com for regional support
phone
| > | > numbers.
| > | > | > | >
| > | > | > | > Any input or comments in this thread are highly
appreciated.
| > | > | > | > =====================================================
| > | > | > | >
| > | > | > | > This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | > | > rights.
| > | > | > | > --------------------
| > | > | > | > | From: "Lesa H." <itsplesa@xxxxxxxxxxxxxx>
| > | > | > | > | References: <OLXWikrgIHA.6032@xxxxxxxxxxxxxxxxxxxx>
| > | > | > | > <VeqlIk0gIHA.1500@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | > | > | Subject: Re: Connect Computer Problem at 2 Customer
Sites
| > | > | > | > | Date: Tue, 11 Mar 2008 14:17:29 -0500
| > | > | > | > | Lines: 181
| > | > | > | > | X-Priority: 3
| > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2900.3198
| > | > | > | > | Message-ID: <eV1SNy6gIHA.2004@xxxxxxxxxxxxxxxxxxxx>
| > | > | > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | > | > | NNTP-Posting-Host: 209.50.115.250.nw.nuvox.net
| > 209.50.115.250
| > | > | > | > | Path:
| > | > | >
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| > | > | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > | > microsoft.public.windows.server.sbs:97714
| > | > | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > | > | > |
| > | > | > | > | Manfred,
| > | > | > | > |
| > | > | > | > | I will try these steps this afternoon or evening.
| > | > | > | > |
| > | > | > | > | Lesa
| > | > | > | > | "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx>
| > wrote
| > in
| > | > | > message
| > | > | > | > | news:VeqlIk0gIHA.1500@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > | > | > | > Hello Lesa,
| > | > | > | > | >
| > | > | > | > | > Thank you for posting here.
| > | > | > | > | >
| > | > | > | > | > From your problem description, I understand this
issue
to
| > be:
| > | > the
| > | > | > | > client
| > | > | > | > | > workstation cannot connect to the domain via
| > | > | > | > | > http://servername/connectcomputer site.
| > | > | > | > | >
| > | > | > | > | > To troubleshoot this issue, please check the
following
| > | > settings.
| > | > | > | > | >
| > | > | > | > | > NOTE: I understand that you have tried some steps.
| > However,
| > in
| > | > | > order
| > | > | > | > to
| > | > | > | > | > keep track of the troubleshooting, I suggest you
double
| > | > confirm
| > | > | > it.
| > | > | > | > | >
| > | > | > | > | > 1. Open Server Management and navigate to IIS
| > | > console\Server\Web
| > | > | > | > | > Site\Default web Site
| > | > | > | > | > 2. Right click the ConnectComputer Virtual directory
and
| > click
| > | > | > | > properties
| > | > | > | > | > 3. In the Security tab, please click edit under
| > Authentication
| > | > and
| > | > | > | > access
| > | > | > | > | > control
| > | > | > | > | > 4. Make sure only the "Enable Anonymous access" is
| > checked.
| > | > | > | > | > 5. In the Security tab, Click Edit under "IP address
and
| > | > Domain
| > | > | > Name
| > | > | > | > | > Restriction"
| > | > | > | > | > 6. Make sure grant access is selected and there is no
| > | > exception
| > | > | > list.
| > | > | > | > | > 7. If any change, please restart the IIS service.
| > | > | > | > | >
| > | > | > | > | > Furthermore, please make sure that the client
workstation
| > | > which
| > | > is
| > | > | > | > ready
| > | > | > | > | > to
| > | > | > | > | > join the domain has got the valid IP address and DNS
| > server
| > | > | > address
| > | > | > in
| > | > | > | > the
| > | > | > | > | > SBS network subnet scope.
| > | > | > | > | >
| > | > | > | > | > After above steps, please test your issue again. If
the
| > issue
| > | > | > | > persists,
| > | > | > | > | > please collect following information for further
| > | > troubleshooting.
| > | > | > | > | >
| > | > | > | > | > 1. Please download the MPS Report tool from the
following
| > link
| > | > and
| > | > | > run
| > | > | > | > it
| > | > | > | > | > on both the problematic client and the SBS server,
then
| > send
| > | > the
| > | > | > | > generated
| > | > | > | > | > CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for
further
| > | > | > | > investigation
| > | > | > | > so
| > | > | > | > | > that we can find what the root cause is:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > | > | > | > | > 15706/MPSRPT_NETWORK.EXE
| > | > | > | > | >
| > | > | > | > | > For your information:
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > | > | > | > | > 88B7-F9C79B7306C0&displaylang=en
| > | > | > | > | >
| > | > | > | > | > 2. Please send me the IIS metabase on your SBS
server.
| > | > | > | > | >
| > | > | > | > | > a. Install MBExplorer by installing IIS 6 Resource
Kit
| > Tools:
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > | > | > | > | > B628-ADE629C89499&displaylang=en
| > | > | > | > | > b. Once it is installed, access it from Start,
Programs,
| > IIS
| > | > | > | > Resources,
| > | > | > | > | > Metabase Explorer.
| > | > | > | > | > c. In the left pane, right click 'LM' (under your
server
| > | > computer
| > | > | > | > name)
| > | > | > | > to
| > | > | > | > | > choose 'Export to file', and then save it as
SBSIIS.mbk.
| > | > | > | > | > d. Compress this mbk file, and send it to me for
analysis
| > | > | > | > | > ericsun@xxxxxxxxxxxxx
| > | > | > | > | >
| > | > | > | > | > If you have any questions or concerns related to this
| > issue,
| > | > | > please
| > | > | > | > let
| > | > | > | > me
| > | > | > | > | > know.
| > | > | > | > | >
| > | > | > | > | > I appreciate your time and look forward to hearing
from
| > you.
| > | > | > | > | >
| > | > | > | > | > Best regards,
| > | > | > | > | >
| > | > | > | > | > Manfred Zhuang(MSFT)
| > | > | > | > | > Microsoft Online Newsgroup Support
| > | > | > | > | >
| > | > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | > | >
| > | > | > | > | > =====================================================
| > | > | > | > | > This newsgroup only focuses on SBS technical issues.
If
| > you
| > | > have
| > | > | > | > issues
| > | > | > | > | > regarding other Microsoft products, you'd better post
in
| > the
| > | > | > | > corresponding
| > | > | > | > | > newsgroups so that they can be resolved in an
efficient
| > and
| > | > timely
| > | > | > | > manner.
| > | > | > | > | > You can locate the newsgroup here:
| > | > | > | > | >
| > | >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > | > | > | >
| > | > | > | > | > When opening a new thread via the web interface, we
| > recommend
| > | > you
| > | > | > | > check
| > | > | > | > | > the
| > | > | > | > | > "Notify me of replies" box to receive e-mail
notifications
| > | > when
| > | > | > there
| > | > | > | > are
| > | > | > | > | > any updates in your thread. When responding to posts
via
| > your
| > | > | > | > newsreader,
| > | > | > | > | > please "Reply to Group" so that others may learn and
| > benefit
| > | > from
| > | > | > your
| > | > | > | > | > issue.
| > | > | > | > | >
| > | > | > | > | > Microsoft engineers can only focus on one issue per
| > thread.
| > | > | > Although
| > | > | > | > we
| > | > | > | > | > provide other information for your reference, we
recommend
| > you
| > | > | > post
| > | > | > | > | > different incidents in different threads to keep the
| > thread
| > | > clean.
| > | > | > In
| > | > | > | > | > doing
| > | > | > | > | > so, it will ensure your issues are resolved in a
timely
| > | > manner.
| > | > | > | > | >
| > | > | > | > | > For urgent issues, you may want to contact Microsoft
CSS
| > | > directly.
| > | > | > | > Please
| > | > | > | > | > check http://support.microsoft.com for regional
support
| > phone
| > | > | > numbers.
| > | > | > | > | >
| > | > | > | > | > Any input or comments in this thread are highly
| > appreciated.
| > | > | > | > | > =====================================================
| > | > | > | > | >
| > | > | > | > | > This posting is provided "AS IS" with no warranties,
and
| > | > confers
| > | > | > no
| > | > | > | > | > rights.
| > | > | > | > | > --------------------
| > | > | > | > | > | From: "Lesa H." <itsplesa@xxxxxxxxxxxxxx>
| > | > | > | > | > | Subject: Connect Computer Problem at 2 Customer
Sites
| > | > | > | > | > | Date: Mon, 10 Mar 2008 09:15:01 -0500
| > | > | > | > | > | Lines: 47
| > | > | > | > | > | X-Priority: 3
| > | > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | > | X-Newsreader: Microsoft Outlook Express
6.00.2900.3138
| > | > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2900.3198
| > | > | > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | > | Message-ID: <OLXWikrgIHA.6032@xxxxxxxxxxxxxxxxxxxx>
| > | > | > | > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | > | > | > | NNTP-Posting-Host: 209.50.115.250.nw.nuvox.net
| > | > 209.50.115.250
| > | > | > | > | > | Path:
| > | > | > | >
| > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| > | > | > | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > | > | > microsoft.public.windows.server.sbs:97427
| > | > | > | > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > | > | > | > |
| > | > | > | > | > | Hi All,
| > | > | > | > | > |
| > | > | > | > | > | I have the same problem at 2 of my client sites.
When
I
| > try
| > | > to
| > | > | > go
| > | > | > to
| > | > | > | > | > | http://servername/connectcomputer or
| > | > | > http://serverip/connectcomputer
| > | > | > | > I
| > | > | > | > | > get a
| > | > | > | > | > | 403 Forbidden message as follows from IE 7 - there
is
a
| > | > slightly
| > | > | > | > | > different
| > | > | > | > | > | error on IE 6 but basically the same HTTP 403
error:
| > | > | > | > | > |
| > | > | > | > | > | The website declined to show this webpage
| > | > | > | > | > | HTTP403
| > | > | > | > | > | Most likely causes:
| > | > | > | > | > | This website requires you to log in.
| > | > | > | > | > | What you can try:
| > | > | > | > | > | Go back to the previous page
| > | > | > | > | > | More Information
| > | > | > | > | > |
| > | > | > | > | > | This error (HTTP 403 Forbidden) means that Internet
| > Explorer
| > | > was
| > | > | > | > able
| > | > | > | > to
| > | > | > | > | > | connect to the website, but it does not have
permission
| > to
| > | > view
| > | > | > the
| > | > | > | > | > webpage.
| > | > | > | > | > |
| > | > | > | > | > | For more information about HTTP errors, see Help.
| > | > | > | > | > |
| > | > | > | > | > | I get the message whether I try from the server or
the
| > | > | > workstations.
| > | > | > | > | > Both
| > | > | > | > | > | servers and SBS 2003 R2 Premium servers and one has
| > Server
| > | > 2003
| > | > | > SP2,
| > | > | > | > one
| > | > | > | > | > is
| > | > | > | > | > | SP1. The things I have tried so far are to verify
the
| > files
| > | > | > exist
| > | > | > in
| > | > | > | > the
| > | > | > | > | > | C:\Inetpub\ConnectComputer folder. I compared these
to a
| > | > | > functioning
| > | > | > | > | > server
| > | > | > | > | > | and they look fine. I checked the virtual directory
| > settings
| > | > | > | > (Virtual
| > | > | > | > | > | Directory, Directory Security, Authentication and
access
| > | > | > control,
| > | > | > IP
| > | > | > | > | > address
| > | > | > | > | > | and domain name restrictions, ASP.NET version) for
the
| > | > | > | > ConnectComputer
| > | > | > | > | > | directory in IIS and they are correct. I have put a
test
| > ISA
| > | > | > rule
| > | > | > at
| > | > | > | > the
| > | > | > | > | > top
| > | > | > | > | > | of the list that allows All Users from Local Host
and
| > | > Internal
| > | > | > to
| > | > | > | > Local
| > | > | > | > | > Host
| > | > | > | > | > | and Internal with no help. I've even tried changing
the
| > IP
| > | > | > Address
| > | > | > | > and
| > | > | > | > | > | Domain Name Restrictions setting to Gran access to
all
| > | > computers
| > | > | > | > running
| > | > | > | > | > | IISRESET after any changes. I re-ran the CEICW.
Nothing
| > is
| > | > | > helping.
| > | > | > | > I've
| > | > | > | > | > | gone through every post I can find regarding this
issue.
| > | > | > | > | > |
| > | > | > | > | > | By the way, on at least one of the servers, the
| > ClientHelp
| > | > site
| > | > | > also
| > | > | > | > | > | produces the same issue.
| > | > | > | > | > |
| > | > | > | > | > | I have three computers I need to add and would
rather
| > not
| > | > add
| > | > | > them
| > | > | > | > | > manually.
| > | > | > | > | > | HELP!
| > | > | > | > | > |
| > | > | > | > | > | Thanks!
| > | > | > | > | > |
| > | > | > | > | > | Lesa
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | >
| > | > | > | > |
| > | > | > | > |
| > | > | > | > |
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|





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