Re: Poor Fax Line Quality?

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Hi Richard:

Bummer. Sounds like anything you do will be an improvement.

Certainly turn down the "baud rate" on the device. Faxes send/receive at
14,400 max, and the rate you seen in your modem properties is how fast the
computer talks to the modem, not how fast it talks to other remote devices.

DSL filters in place?

How many extensions/devices on this line?

Unplug any other devices?

With an analog handset, do you hear static?

Random incoming line problems or all the same one or two senders?

--
Larry

Please post the resolution to
your issue so that all can benefit.


"Richard K" <Rkokoski@xxxxxxxxx> wrote in message
news:O6zyKN2jIHA.424@xxxxxxxxxxxxxxxxxxxxxxx
OK, I need some advice here. I have a new SBS 2003 Standard install that
is using the faxing capabilities. The users are reporting they are having
faxing problems. When I look at the incoming logs I see alot of "poor
line quality" or "the machine did not respond in time" errors. On the
outgoing logs things look much more normal. This occurs in about 1/3 of
all incoming faxes. I changed out the modem and put in an USR modem on
the HCL and still have the same issues so it's not the modem. I even
watched the monitoring as a fax came in and I did notice that it took
about 2-3 minutes to transfer 1 page and for what the content was on this
page that took way too much time.

Before this the user was using a standard fax machine with no reported
problems so I'm a little stumped here short of getting verizon involved in
looking at the line. This fax line is also shared for the DSL. I am also
thinking of turning down the baud rate on the server but I shouldn't have
to.

Any ideas here?

Thanks!

-Richard K




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