RE: Cannot connect to shared Fax on SBS from Vista

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Hello Brandan,

Thank you for your update.

I'm glad you find the root cause of this issue.

Vista is a new product, and some antivirus software do not work fine on it.
Or you need to upgrade the antivirus software to latest version. For how to
configure the Kaspersky to exclude fax and the performance issue, I suggest
you contact the Kaspersky support for further assistance.

Please do not hesitate to post in SBS newsgroup if you need any assistance
in the future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Cannot connect to shared Fax on SBS from Vista
| thread-index: AciO1A7+bUoDI85fSCmW/K7taZPH3Q==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?QnJhbmRhbg==?= <Brandan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <6AFEBA6F-C021-4328-9562-222787EEA73B@xxxxxxxxxxxxx>
<CxFCPnZjIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Cannot connect to shared Fax on SBS from Vista
| Date: Tue, 25 Mar 2008 16:58:01 -0700
| Lines: 207
| Message-ID: <F919F0D9-343C-4B88-8304-92324DAE56A7@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:99847
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| After installing Vista Business on a Laptop, joined it to the domain and
| installing Outlook 2007. I can connect to the Fax on Server.
|
| This Laptop currently has no AV, so that got me thinking. I uninstalled
| Kaspersky off the Problem PC and I can now add the Server Fax to the Fax
| accounts in the Fax console.
|
| Would it help to exclude current files from the AV to allow the
connection,
| if so which ones. I had already tried excluding the Fax Console itself
but
| clearly this hadn't worked. Does anyone know which files or processes I
can
| exclude from the AV?
|
| On another note, The PC which had the problem now runs extremely fast
| without any AV. I mean at least five times faster. I'm going to seek
out
| alternative AV products to see which one works best with Vista.
|
| Thank you for your suggestions Terence.
|
| Brandan
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Brandan,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that you unable to access
| > \\SBSname. If I have misunderstood the problem, please don't hesitate
to
| > let me know.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > 1. Please rerun the CEICW to make sure your SBS 2003 server have right
| > network configuration. Go through the follow KB and rerun CEICW
carefully.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Detailed steps for your reference:
| >
| > a. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > b. Click the "Connect to the Internet" link.
| >
| > c. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next.
| >
| > d. On the "Services Configuration" page, select all the items and then
| > click Next.
| >
| > e. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > items in the list are selected. Click Next.
| >
| > f. On the "Web Server Certificate" page, choose to create a new Web
server
| > certificate and then type the public domain name (your public DNS name)
| > that you will use to access OWA and RWW (for example, if your public
domain
| > name that you use to access the sites is www.xyz.com, you should type
| > www.xyz.com as the new certificate name).
| >
| > g. Go through the remaining steps.
| >
| > 2. Please ensure you install the following hotfix on your SBS:
| >
| > Windows Small Business Server 2003: Windows Vista and Outlook 2007
| > compatibility update
| > http://support.microsoft.com/?id=926505
| >
| > 3. Ensure your join the Vista client to SBS domain thru connectcomputer
| > wizard. If you do not join Vista client to SBS domain thru
connectcomputer
| > wizard, please perform the following steps:
| >
| > a. Disjoin domain: Right click My Computer->Properties->Computer Name
| > tab->Change button->Select Workgroup->click OK twice and reboot it.
| > b. Create user account and computer account thru the Add User Wizard:
| > SBS->Server Management console->Users->Add a User
| > c. Rejoin domain thru connectcomputer wizard on client: On the client,
| > access http://SBSname/connectcomputer/. Finish the wizard and reboot it.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Does this issue happen on all Vista clients?
| >
| > 2. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Connot connect to shared Fax on SBS from Vista
| > | thread-index: AciLRevqsZRdJsEATj6pUp3Wj6vOLA==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?QnJhbmRhbg==?= <Brandan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Connot connect to shared Fax on SBS from Vista
| > | Date: Fri, 21 Mar 2008 04:23:00 -0700
| > | Lines: 32
| > | Message-ID: <6AFEBA6F-C021-4328-9562-222787EEA73B@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:99334
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi All,
| > |
| > | Running Windows 2003 SBS Sp2 with Exchange Sp2.
| > |
| > | My workstation is running Vista Business 32-bit, I am logged on as a
| > | administrator locally and on the domain. UAC if switch off.
Permissions
| > | have been set correctly on Fax share.
| > |
| > | All the XP Machines on the domain work fine with the Shared Fax.
| > |
| > | I can see the Fax server on the server. However, when I try to add
the
| > | Server Fax account in the Vista Fax console I get 'The mentioned fax
| > server
| > | is not available'.
| > |
| > | I have tried all combinations of \\servername etc.
| > |
| > | What is strange, is when I try \\servername all I get is the blue
circle
| > and
| > | nothing. Doesn't even time out, unless I log off and log back on
again.
| > |
| > | I also tried to access the Fax Mail Transport settings in Outlook
2007
| > which
| > | has the same problem. Double click and then blue circle which never
| > times
| > | out.
| > |
| > | Seems there are many postings on the internet but no resolve.
Although
| > not
| > | all problem descriptions are clear. Hope more is a better
description.
| > |
| > | Your help would be greatly appreciated as I fear this problem will
appear
| > | everytime I join a Vista PC to a Domain. As I have tried this with a
few
| > | other vista PC's.
| > |
| > | Many Thanks
| > | Brandan Dobbs
| > |
| >
| >
|

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