Re: Users not able to use Printer...

Hello Customer,

Thank you for posting here.

From your description, I understand that client workstations cannot print
to a network printer.

This issue can be caused by some corrupted spooler files or some corrupted
registry keys. Let's try following steps on the problematic computers to
see if it works:

Suggestion 1: Install the latest driver for the printer:
===================
1. Right click Start--> control panel-->printers and faxes and click Open.
2. Right click the printer and click Delete.
3. Click File menu and click Server properties.
4. Click drivers tab.
5. In the installed printer drivers, highlight the printer and click the
Remove button.
6. Click Yes.
7. Visit following website to download the latest driver:

http://h10025.www1.hp.com/ewfrf/wc/static_software_select?lc=en&cc=us&dlc=en
&rule=23270&lang=en&

8. Install the new driver.

If it does not work, let's move on:

Suggestion 2: Clear Printer Spooler files and enable the spooler service
===================
Note: I assume that the system is installed on local disk (C:).

1. Click Start, click Run, type "Services.msc" (without the quotation
marks) in the open box and click OK.
2. Double-click "Printer Spooler" in the Services list.
3. Click on Stop and click OK.
4. Click Start, click Run, type "%WINDIR%\system32\spool\printers", in the
open window, please delete all files in this folder.
5. Click Start, click Run, type "Services.msc" (without the quotation
marks) in the open box and click OK.
6. Double-click "Printer Spooler" in the Services list.
7. Click on Start. In the Startup Type list, make sure that "Automatic" is
selected and Click OK.

If the issue persists, let's move on:

Suggestion 3: Clear the registry keys and the driver
===============================
1. Click Start-->Run
2. Type Regedit and click OK.

Then, please perform following steps:

a. For safe-keeping, please right click following registry keys and click
Export to export them for backup purpose:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print

b. Delete any sub-keys, if they exists, from:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers\Version-2

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers\Version-3

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
NT x86\Drivers\Version-2

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
NT x86\Drivers\Version-3

c. Delete any non-default sub-keys from:
NOTE: Please do not delete the default keys.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors

The default monitors are: (It is normal that some keys do not exist.)
BJ Language Monitor
Microsoft Shared Fax Monitor
AppleTalk Printing Devices
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor

d. Delete any sub-keys from:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Printers

e. Exit the Registry Editor and restart the server.

f. Install the latest driver for the printer and check if the issue
persists.

I hope the above information is helpful to you. However, if the issue
persists, please take following test:

Test:
===========
1. If you connect the printer to the client workstation directly, does it
work?
2. Does the issue happen for all the client workstations?
3. Does the printer work normally before?

4. Please download the MPS Report tool from the following link and run it
on the problematic client workstation, then send the generated CAB file to
my mailbox v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can
find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EX

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Users not able to use Printer...
| thread-index: AciKjzM44i2EewVMRPu2H+Efs2Brvg==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?Y2s=?= <ck@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <B679DA3F-6D24-4257-A335-CB75F152DF87@xxxxxxxxxxxxx>
<ton4u3hua9e7uk6jrfmika3rlfsle5kslq@xxxxxxx>
| Subject: Re: Users not able to use Printer...
| Date: Thu, 20 Mar 2008 06:35:02 -0700
| Lines: 52
| Message-ID: <298248EE-8461-4077-A4E6-B42F6322FF9D@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:99174
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Jim,
|
| I've checked the Secuirty tab of the printer. Everyone has only the Print
| box checked. Print Operators has 3 boxes checked. CREATOR OWNER has
Manage
| Documents checked. Administrator has 3 boxes checked.
|
| Weird?
|
| "Jim Behning SBS MVP" wrote:
|
| > Share permissions at the server? What do you have on the security
| > tab?
| >
| > On a share I am looking at Everyone has only the Print box checked.
| > Print Operators has 3 boxes checked. CREATOR OWNER has Manage
| > Documents checked. Administrator has 3 boxes checked. That means an
| > authenticated user should be able to print to the printer and mange
| > his or her documents only. If the user is elevated he or she can do
| > more.
| >
| > On Thu, 20 Mar 2008 04:02:01 -0700, ck <ck@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > wrote:
| >
| > >I'm having some issues with my LinkSYS PSUS4 Print Sever and HP Color
| > >LaserJet 3600 on my SBS2003 R2
| > >
| > >It's been configured and the setup does work, however I recently
updated the
| > >drivers and it didn't have the desired effect. So I removed it from
the
| > >Server Management panel and tried re-adding it again through the Add
Printer
| > >Wizard.
| > >
| > >I went through the Add Printer Wizard for 'Local printer attached..'
and
| > >selected the port name I set the LinkSYS Print Sever to. The wizard
adds it
| > >without issue
| > >
| > >Now if I log on to a machine on the domain as Domain Admin, I can see
the
| > >printer in the list but I can't use it!?!
| > >
| > >If I log on to SBS box as the admin I can see the printer and I can
select
| > >and print to it.
| > >
| > >I've run a Trace Route and PING and both are successful.
| > >
| > >But I'm totally confused, I must be missing something or is something
not
| > >configured correctly with the users?
| > >
| > >Help..
| > See what SBS support is working on
| > http://blogs.technet.com/sbs/default.aspx
| > Check your SBS with the SBS Best Practices Analyzer
| > http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx
| >
|

.