Re: Cannot connect to RWW from home PC

Hi Marina and everyone who has tried to help me

Thank you for your help

Yes I have run CEICW - looking in the log I'm on number 'icwdetails11' and
yes I enabled the firewall as one of the options during running the setup
wizard.

I think I'm going around in something of a loop here - so any help would be
greatly apprecieted. Obviously missing something obvious somewhere!

This is what I have right now.

If I run RWW from my PC within the network using our FQDN it works
perfectly - and what a super facility this is! When I finally get it working
from the internet that is....

I am running ISA 2000 so I'm sort of assuming that if something hasn't been
setup correctly using the wizard that it can be added in ISA management?
When I look in Access Policy -> IP Packet Filter
I see port 443 in and out
I did not see port 4125 so I added it
I did not see port 444
You say forward 443 and 4125 from router to SBS - where exactly do I do
this - is this done in ISA -> Network Configuration -> Routing? What do I
have to put in there?

We ran SBS2000 for 6 years - never had any of this - 2003 seems a lot more
security minded. I'm sure it's easy once you get your head round it and much
better. On the whole it's been running for 2 months now without that many
problems - we are running all the latest fixes (more or less) apart from
upgrading to ISA2004 - we are waiting for the CD to arrive from MSoft

But RWW we need to fix - very handy for working from home
TIA
John
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"Marina Roos [SBS-MVP]" <marina@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:eh23EQSiIHA.4536@xxxxxxxxxxxxxxxxxxxxxxx
Hi John,

It doesn't have port 443 open, so it can't even listen and get you to that
page on your server. Have you run CEICW and enabled the firewall,
including the services like RWW that you would like to use? In the router
you will have to forward port 443 and 4125 (needed for RWW) to your SBS.

--
Regards,

Marina Roos
Microsoft SBS-MVP
One of the Magical M&M's
www.smallbizserver.net
Take part in SBS forum:
http://www.smallbizserver.net/Default.aspx?tabid=53
"John Morton" <johnm@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uBc3JgRiIHA.3940@xxxxxxxxxxxxxxxxxxxxxxx

Hi again
Well maybe I'm missing something here but I tried as suggested using
https://mail.jcm-group.com/remote and still nada!
Getting this below. I can ping jcm-group.com - which has a fixed IP but
cannot get this to work - such a brilliant facility as well
Any further advise ould be greatly apprecieted.
John
message as below:-
--------------------------------------------------------
The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be
displayed.
--------------------------------------------------------------------------------

Please try the following:

a.. Click the Refresh button, or try again later.

b.. Open the Web site home page, and then look for links to the
information you want.
c.. If you believe you should be able to view this directory or page,
please contact the Web site administrator by using the e-mail address or
phone number listed on the Web site home page.
10060 - Connection timeout
Internet Security and Acceleration Server

--------------------------------------------------------------------------------

Technical Information (for support personnel)

a.. Background:
The gateway could not receive a timely response from the Web site you
are trying to access. This might indicate that the network is congested,
or that the Web site is experiencing technical difficulties.

b.. ISA Server: jcmsbs1.JCMGroup.local
Via:

Time: 3/18/2008 4:44:27 PM GMT
"Larry Struckmeyer" <lstruckmeyer(at)mis-wizards(dot)com> wrote in
message news:uGqfqx0hIHA.1184@xxxxxxxxxxxxxxxxxxxxxxx
Hi John:

When you run the CEICW you put in the address of your RWW page. This
address must be either your public IP address, or an URL address for
which there is a public DNS record.

If you are receiving mail at your exchange server you have such a record
already. Normally this would be something like "mail.yourdomain.com",
which would point to your public IP address, so in the CEICW you put
"mail.yourdomain.com". It does not have to be that, and you can add
public DNS records that point to "fuzzy_slippers.yourdomain.com" if you
wish.

The last step is to forward the ports required, 443, 444, 4125 from
whatever router/firewall device sits at that ip address to the ip
address of the listening nic ip in your SBS.

Then from outside the LAN you point your browser to
"mail.yourdomain.com/remote" to hit the RWW page, where you can select
which service to use.

--
Larry


"johnm" <jmorton@xxxxxxxxxxxx> wrote in message
news:undetR0hIHA.1944@xxxxxxxxxxxxxxxxxxxxxxx
Hi

I cannot logon to RWW from my home PC no matter what I try

I am using our FQDN : although beginning to wonder if this is set up
correctly - as surely should include something with .com maybe?
https://jcmsbs***.jcmgroup.local/remote I get this page in IE and error
message from Firefox :-

Internet Explorer cannot display the webpage

Most likely causes:
a.. You are not connected to the Internet.
b.. The website is encountering problems.
c.. There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

This problem can be caused by a variety of issues, including:

a.. Internet connectivity has been lost.
b.. The website is temporarily unavailable.
c.. The Domain Name Server (DNS) is not reachable.
d.. The Domain Name Server (DNS) does not have a listing for the
website's domain.
e.. If this is an HTTPS (secure) address, click Tools, click
Internet Options, click Advanced, and check to be sure the SSL and TLS
protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed
webpages.
To view subscribed feeds

1.. Click the Favorites Center button , click Feeds, and then
click the feed you want to view.

To view recently visited webpages (might not work on all pages)

1.. Click Tools , and then click Work Offline.
2.. Click the Favorites Center button , click History, and then
click the page you want to view.




This address works from my workstation within the sbs2003 network but
not from outside. Can someone please advise?
Many thanks, John










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