RE: RWW not accessible over web

Hello John,

Thank you for your reply. I'm sorry for the delay response due to the
weekend.

I'm glad the suggestions are help for you, and I'm very glad I could get
praise from you.

If you would like to continue to troubleshoot the ping issue with me here,
I will do my best to help you.

Based on my research, this issue is mostly caused by the improperly ISA
rules. I suggest we try the following steps to see if we can resolve this
issue:

1. Open the ISA Server management console, navigate to "Firewall Policy".
On the middle pane, locate on the "SBS Internet Access Rule". Then move
this rule to the top of the rules. Click Apply button to save this
configuration and test this issue.

2. If the issue persists, please locate on the "SBS Internet Access Rule"
again, double click it, go to the Users tab, you will find that the default
setting is applied to "SBS Internet Users", please change it to "All Users"
and click OK. Click Apply button to save this configuration and test this
issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Does the ping issue happen on all internal clients?

2. Can you ping internal clients from each other?

3. Can you ping SBS IP from internal clients?

4. Please gather the ISAInfo (the detail steps in my previous reply) for
further investigation.

5. Please reproduce this issue and gather ISA log (the detail steps in my
previous reply) for further investigation.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: RWW not accessible over web
| thread-index: AciF3aaUJa565KKWS7SKMQUI27zTQQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
<6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
<Ye9loRmgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<EC0BB594-5370-426E-BC34-17CE4039A687@xxxxxxxxxxxxx>
<9WyXF2ygIHA.5928@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: RWW not accessible over web
| Date: Fri, 14 Mar 2008 07:14:00 -0700
| Lines: 314
| Message-ID: <84902299-D559-4E48-97EB-54B72D3DE9FB@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:98328
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Terence,
|
| I have connectivity that works now. I will defer the "Ping" issue to
another
| time. I really appreciate the help you have givien me over this issue. I
| would like the contact info for your manager. I would like to let him/her
| know how well you have helped me. Please send to my eMail account.
|
| You can close this one out.
| --
| John L
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello John,
| >
| > Thank you for your update.
| >
| > According to your description, you can access www.yahoo.com web site
thru
| > IE but unable to ping it from internal clients.
| >
| > If this happens on all internal clients, I think this is a ISA server
2004
| > issue. I suggest you run the CEICW (firewall part) thru the following
steps
| > to configure the ISA to see if it help:
| >
| > a. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > b. Click the "Connect to the Internet" link.
| >
| > c. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next.
| >
| > d. On the "Services Configuration" page, select all the items and then
| > click Next.
| >
| > e. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > items in the list are selected. Click Next.
| >
| > f. Go through the remaining steps.
| >
| > Then, test the ping and the Outlook download images issues again.
| >
| > Since the Outlook download images issue only happens on one laptop, I
| > suggest:
| >
| > 1. Do you install any firewall or antivirus software on the laptop? If
yes,
| > please disable or uninstall them and then have a try.
| >
| > 2. Please ensure the laptop joined SBS domain thru connectcomputer
wizard
| > and logon the computer with domain user account.
| >
| > 3. Can you access Internet form this laptop?
| >
| > 4. If the laptop always unable download images in emails, this may be
the
| > Outlook issue. You can try to reinstall the Outlook on this laptop.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please help to gather the ISA Info:
| >
| > 1) Download the file from the following URL:
| >
| > http://www.isatools.org/tools/isainfo.zip
| >
| > 2) Extract all files to a folder on ISA server.
| >
| > 3) Double click Isainfo.js. This will generate 2 files
| > ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
| > current folder.
| >
| > 4) Please send these files to me at v-terliu@xxxxxxxxxxxxx
| >
| > 2. Please also help to gather the ISA logs:
| >
| > 1) Schedule a down time.
| >
| > 2) Open ISA 2004 management console.
| >
| > 3) Expand the server node and highlight 'Monitoring'.
| >
| > 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
| > Pane' is showed there.
| >
| > 5) In the 'Task Pane', click 'Configure Firewall Logging' under
'Logging
| > Tasks', and then switch the 'log storage format' from 'MSDE database'
| > (default) to 'File'.
| >
| > 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| >
| > 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under
'Logging
| > Tasks', and then switch the 'log storage format' from 'MSDE database'
| > (default) to 'File'.
| >
| > 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| >
| > 9) Click 'Apply' to save changes and update the configuration.
| >
| > 10) Temporarily disable the Firewall service. To do that, please click
| > Monitoring | Services tab, and then right click 'Microsoft Firewall' to
| > choose 'Stop'.
| >
| > 11) Clear the current existing W3C logs. To do that, go to the log
saving
| > directory and clean any existing .W3C logs. By default, the logs will
be
| > saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may
not
| > be able to deleted, that's normal.) You may backup them first and
then
| > delete them.
| >
| > 12) Go back to the ISA 2004 management console, and then Start the
stopped
| > 'Microsoft Firewall' service.
| >
| > 13) Reproduce the problem (ping and Outlook images download issues),
stop
| > the service, and then gather the resulting W3C files to me for analysis.
| >
| > 14) Please also let me know the IP address of the testing clients so
that I
| > can filter the data.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: RWW not accessible over web
| > | thread-index: AciC+jn6pwSak7s/QTywMREMXEkhTA==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| > <6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| > <KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| > <e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > <1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
| > <Ye9loRmgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: RWW not accessible over web
| > | Date: Mon, 10 Mar 2008 15:01:00 -0700
| > | Lines: 326
| > | Message-ID: <EC0BB594-5370-426E-BC34-17CE4039A687@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:97523
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Terence,
| > |
| > | I re-did process.First time I got a message that the UPnP router
(D-Link
| > | DIR-130)could not be configured. I clicked OK and re-ran to
successful
| > | comclusion with manual configuration.
| > |
| > | I can get internal and external access now. I did find out one issue.
| > Under
| > | ISA I cannot ping out to the internet. I use ping www.yahoo.com to
verify
| > | external access and it is now blocked (execept on the server).
| > |
| > | I have one client issue. On my laptop, I cannot get images to
download in
| > | outlook client of exchange server. I checked that download images was
OK.
| > | However, on another PC with the same outlook account, I get
downloaded
| > | images. I also tried from another (wife's) PC in her account and the
| > images
| > | download OK.
| > |
| > | Any idea why this one laptop with ISA firewall on will not download
| > images
| > | even though the Options panel says it is OK?
| > |
| > | Thanks for sticking with me on this.
| > | --
| > | John L
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello John,
| > | >
| > | > Thank you for your update.
| > | >
| > | > You can install the ISA firewall client on the laptop. When you
move
| > out of
| > | > office, the ISA firewall client unable to detect ISA server, it
will
| > not
| > | > work. You do not need to disable or uninstall it. However, if you
set
| > the
| > | > IE proxy on client side, you need to change the settings back
manually
| > when
| > | > you move out of office.
| > | >
| > | > I hope that will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: RWW not accessible over web
| > | > | thread-index: AciAYj796+jUZKhjRr2g6RWvo79vwA==
| > | > | X-WBNR-Posting-Host: 207.46.192.207
| > | > | From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| > | > <6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| > | > <e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: RE: RWW not accessible over web
| > | > | Date: Fri, 7 Mar 2008 06:48:03 -0800
| > | > | Lines: 195
| > | > | Message-ID: <1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:97075
| > | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Terence,
| > | > |
| > | > | My laptop is docked to the LAN but I take it to client sites.
Thus
| > said,
| > | > I
| > | > | did not enable ISA on this laptop. How do I configure the laptop
for
| > both
| > | > LAN
| > | > | w/ISA and mobile w/o ISA?
|

.