Re: Failed Mail Delivery
- From: "Jerry Esh" <Jerry@xxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 13 Mar 2008 08:22:57 -0400
Terence,
I ran the CEICW with no fix. I sent the requested items to you for your inspection.
Thanx,
Jerry
"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message news:ZN6ngJBhIHA.360@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Jerry,
Thank you for posting here.
According to your description, I understand that you get NDR when you try
to send email from OWA to one specific external domain. If I have
misunderstood the problem, please don't hesitate to let me know.
First, please let me know:
1. Do you logon OWA and Outlook for a same user mailbox?
2. Can you reproduce this issue when use other user mailbox?
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. Since this issue only happen when send email to specific external email
domain, I think this is receive servers issue. Does the OWA automatically
add some words in the email? The receive email server many have some key
words filter. Please contact the receive domain administrator to check they
logs.
2. Please run CEICW wizard to configure the Exchange on SBS:
Go through the follow KB and rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
a. Open Server Management.
b. Click To Do List.
c. Click Connect to the Internet.
d. Proceed to the "Firewall" page and select "Enable Firewall".
e. On the "Services Configuration" page, make sure that "E-mail" service
has been checked.
f. On the "Web Services Configuration" page, check the web services that
you want to publish.
g. On the "Web Server Certificate" page, choose "Create a new Web server
certificate" and key in your public domain name in the box.
h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
i. On the "E-mail Delivery Method" page, choose the 2nd radio box since
you're using a Smart Host, then key in the IP address of your smart host.
j. If you're using POP3 connector, please enable POP3 Connector.
k. Key in your e-mail domain name in "Email Domain Name" page.
l. Configure POP3 account and scheduling settings, then finish the wizard.
Note: the wizard will help to reconfigure the Exchange on SBS.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Please save and send the NDR to me.
2. Please send test emails from a same user thru OWA and Outlook to me at:
v-terliu@xxxxxxxxxxxxxx
3. Please collect the MPS Report for Exchange:
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c) The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| From: "Jerry Esh" <Jerry@xxxxxxxxxxxxxxxxxxxx>
| Subject: Failed Mail Delivery
| Date: Mon, 10 Mar 2008 15:13:08 -0400
| Lines: 21
| Message-ID: <D66484E5-AB60-41C5-BB82-F107C08E0C2D@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
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| NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I have a mail delivery issue I cannot seem to resolve. When sending email
to
| any address in one specific domain through OWA the message bounces with
the
| following error . . .
|
| Reporting-MTA: dns; QMTA01.westchester.pa.mail.comcast.net [76.96.62.16]
| Received-From-MTA: dns; OMTA02.westchester.pa.mail.comcast.net
[76.96.62.19]
| Arrival-Date: Mon, 10 Mar 2008 17:04:29 +0000
|
|
| Final-recipient: rfc822; anyaddress@xxxxxxxxxxxxx
| Action: failed
| Status: 5.1.1
| Diagnostic-Code: smtp; (null)
| Last-attempt-Date: Mon, 10 Mar 2008 17:04:41 +0000
|
| If I send it while logged onto the Exchange server with outlook it is
| delivered normally. Any ideas?
|
| Thanx,
| Jerry
|
|
.
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