RE: Remote Access Wizard Error
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Thu, 13 Mar 2008 08:14:38 GMT
Hello Customer,
Thank you for posting here.
From the description, I understand the issue is that you failed to runRemote Access wizard and . If I am off base, please don't hesitate to let
me know.
Based on the error messages in RRASlog.txt, it looks that the system failed
while creating Connection Manager configuration package file,
=================
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP150.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005
=================
Based on my experience, this issue may occur if:
1. The Clientapps directory is moved to other location.
2. You applied Windows Server 2003 SP1 but not SBS SP1.
I suggest we try the following steps to see if we can resolve this issue:
I. This issue will occur if the clientapps directory is pointing to an
invalid location. So, I would like to know if you have moved the Clientapps
directory to other location.
While we can move Clietnapps directory to other location, we need change
the following key to set the new path:
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup"
By default, "ClientAppsRoot"="C:\ClientApps". If you moved the Clientapps
to other folders or partition, please modify it and then reboot the
machine. Then please re-run CEICW wizard and Remote Access wizard to see if
it works.
For more information, you can review the following article:
How to move the client programs folder to another location in Windows Small
Business Server 2003
http://support.microsoft.com/?id=830254
II. If it is not above situation, let us check if you have applied the
whole SBS 2003 sp1 to the server rather than Windows 2003 sp1. This issue
will also occur if you applied Windows Server 2003 SP1 but not the SBS SP1
or if the SBS SP1 did not finish the installation. If that is the case,
please make sure that you downloaded and installed the SBS SP1.
And also you can check the registry key as follows:
On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.
Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm
Note: If one or more of the listed components is already installed, you can
skip to the next step. Since you had installed Windows 2003 sp2, you can
skip the step of Windows 2003 sp1 installation.
A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1
After you applied the whole SBS 2003 SP1, please run CEICW and then re-run
remote access wizard to test the issue. What is the result?
Go through the follow KB and Rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
III. If the issue persists, please help me collect the following
information for analyze:
1. Please open Registry Editor and export all the registry keys under the
node:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer
Then please send the .reg file to me for analyze.
2. Please collect the following log files for analyze:
a. rraslog.txt
b. C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs
3. Please collect the MPS Report for Exchange:
Gather MPS network report:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.
Have a nice day!
Best regards,
Terence Liu(MSFT)
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--------------------
| Thread-Topic: Remote Access Wizard Error
| thread-index: AciEO8/gWDk4lMDQSom+pS5/O/c4hA==
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| From: =?Utf-8?B?TWFnbmV0b3JhbQ==?= <Magnetoram@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Remote Access Wizard Error
| Date: Wed, 12 Mar 2008 05:23:00 -0700
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|
| When I run this is the error.
| An error occured while creating the connection manager configuration
package
| file. details see C:\program files\ms windows small business
| server\support\rraslog.txt and then rerun.
| The log is below. the error is cannot delete CMP150.tmp. When I go in and
| try to manually delete I receive error cannot delete CMP150.tmp. it is
being
| used by another person or program. close any programs and try again.
|
| 3/12/2008 6:17 AM
| C:\Program Files\Microsoft Windows Small Business
| Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
| Calling CRRASCommit::CommitEx
| Calling CRRASCommit::ValidatePropertyBag
| pdispPPPBag->QueryInterface returned OK
| PropertyBag 268f20
| Reading property value for enabling Remote Access returned OK
| bRemoteAccess = 0
| CRRASCommit::ValidatePropertyBag returned OK
| pdispPPPBag->QueryInterface returned OK
| Pointer to the property bag 268f20
| DisableRRAS returned OK
| Remote User Portal is installed
| Setting KWLinks\CM for Remote User Portal returned OK
| Setting AdminLinks\CM for Remote User Portal returned OK
| Notifying remote user portal returned OK
| Notifying privisioning returned OK
| Saving RRAS method returned OK
| Disable RRAS
| CRRASCommit::CommitEx returned OK
|
| 3/12/2008 6:18 AM
| C:\Program Files\Microsoft Windows Small Business
| Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
| Calling CRRASCommit::CommitEx
| Calling CRRASCommit::ValidatePropertyBag
| pdispPPPBag->QueryInterface returned OK
| PropertyBag 2673c0
| Reading property value for enabling Remote Access returned OK
| bRemoteAccess = 1
| Reading property value for VPN returned OK
| bVPN = 1
| Reading property value for RAS returned OK
| bRAS = 0
| Calling CRRASCommit::ValidateVPNProperties
| Reading VPN Server Name returned OK
| VPN Server Name is sbs.xxxxxxxxxx.com
| Calling CRRASCommit::ValidateDHCPProperties
| DHCP server is installed on the box
| CRRASCommit::ValidateDHCPProperties returned OK
| CRRASCommit::ValidateVPNProperties returned OK
| CRRASCommit::ValidatePropertyBag returned OK
| pdispPPPBag->QueryInterface returned OK
| Pointer to the property bag 2673c0
| Calling CRRASCommit::CommitRRAS
| Arguments:
| PropertyBag 2673c0
| bRAS 0
| bVPN 1
| Getting the GUID of the private NIC returned OK
| Private NIC Guid is {B4667D10-xxxx-4978-xxxx-097112CBD8EA}
| Checking whether RRAS is already running returned OK
| RRAS already running
| Stopping RRAS returned OK
| Installing RRAS returned OK
| Dhcp server is installed and running on this box
| Enabling DHCP client addressing returned OK
| Configuring ports returned OK
| Identifying the private NIC for RAS returned OK
| Setting the default authentication methods returned OK
| Disabling NETBIOS for RAS returned OK
| Changing RRAS startup type to automatic returned OK
| Configuring Remote Access Policy returned OK
| Starting RRAS service returned OK
| Saving RRAS method returned OK
| Method is 2
| Where 1 = RAS, 2 = VPN 3 = both
| Saving Dhcp Server IP returned OK
| CRRASCommit::CommitRRAS returned OK
| Calling CRRASCommit::CommitCMAK
| Arguments:
| PropertyBag 2673c0
| bRAS 0
| bVPN 1
| Template file name is sbsvpn
| Reading VPN Server name returned OK
| Reading VPN Server name is sbs.xxxxxxxx.com
| Created temp directory CMP150.tmp
| Copying required template files to the temp directory returned OK
| Updating CMP template returned OK
| Updating CMS template returned OK
| Updating SED template returned OK
| Creating proxy configuration file returned OK
| *** Running IExpress to build the package returned ERROR 80004005
| *** ERROR: Cannot delete temp directory CMP150.tmp
| Specifying error location (in CMAK) returned OK
| *** CRRASCommit::CommitCMAK returned ERROR 80004005
| *** CRRASCommit::CommitEx returned ERROR 80004005
|
|
.
- References:
- Remote Access Wizard Error
- From: Magnetoram
- Remote Access Wizard Error
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