Re: "server is not accessible"

Hello Togosam,

Thank you for your update.

The web services are refer to the OWA and RWW and so on. The OWA is the
Outlook Web Access, make you can access Exchange mailbox thru IE. The RWW
is Remote Web Workplace, make you can access SBS and workstation desktop
thru IE. You can access the OWA and RWW from internal clients thru
http://SBSname/exchange/ and http://SBSname/remote/.

I suggest you perform all the steps in my previous reply. If the issue
persists after that, I suggest we try the following steps:

Do you install the Windows server 2003 sp2 on the SBS or backup server? If
yes, please perform the following steps on both of them:

1. Disable the RSS support from the TCP/IP stack by doing the following:

Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall the operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.
To work around this problem, disable Receive Side Scaling when the computer
is configured as an Internet Connection Sharing gateway. To do this, follow
these steps:

a. Click Start, click Run, type regedit , and then click OK.

b. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

c. On the Edit menu, point to New, click DWORD Value, and then type
EnableRSS .

d. Double-click EnableRSS, type 0 , and then click OK.

e. Exit Registry Editor.

2. Disable Offloading support:

a. Click Start, click Run, type regedit, and then click OK.

b. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

c. In the right pane, make sure that the DisableTaskOffload registry entry
exists. If this entry does not exist, follow these steps to add the entry:

On the Edit menu, point to New, and then click DWORD Value, and then type
DisableTaskOffload .

d. Double-Click DisableTaskOffload, type 1, and then click OK.

e. Exit Registry Editor.

(Reboot to make both changes effective)

3. Updating the NIC drivers to the latest version resolved the problem. So,
make sure you have the latest version for your Network Card drivers. Most
manufacturers have released updated drivers very recently.

For more information:
You may experience network-related problems after you install Windows
Server 2003 SP2 or the Scalable Networking Pack on a Windows Server
2003-based computer
http://support.microsoft.com/?id=936594

Best practices and known issues when you install Windows Server 2003
Service Pack 2 on a Windows Small Business Server 2003-based computer
http://support.microsoft.com/?id=939421

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Please logon the problematic workstation with the domain user account
from the good workstation, then access shared folders on SBS. Does the
issue reoccur?

2. Please logon the good workstation with the domain user account from the
problematic workstation, then access shared folders on SBS. Does the issue
reoccur?

3. Please try to create a new domain user account on SBS, and then log it
on one workstation, then access shared folders on SBS. Does the issue
reoccur?

4. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

5. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I appreciate your time and look forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: "server is not accessible"
| thread-index: AciEckxviZc2oFvgRXCivnabTFpdDg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?dGFnb3NhbQ==?= <tagosam@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <E74F0665-B021-41B3-9DB8-A6406E8293C4@xxxxxxxxxxxxx>
<exrFguifIHA.2448@xxxxxxxxxxxxxxxxxxxx>
<e685ec20-2a28-43a8-940f-5f33b868d75e@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
<O4tHIb5fIHA.5624@xxxxxxxxxxxxxxxxxxxx>
<67F5B87D-2F7E-4855-A8F0-447198FA3386@xxxxxxxxxxxxx>
<FQSY9J$gIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: "server is not accessible"
| Date: Wed, 12 Mar 2008 11:53:02 -0700
| Lines: 317
| Message-ID: <B0DBFFB4-E347-42FB-85B3-26A0A9252F01@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:97973
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| thank you Terence,
|
| I had disconnected the SBS from the network for a week and made the 2nd
| server (Win2003 Standard) the Domain controller. now i reconnected sbs
back
| to network and found these new issues. Also, sbs will be used mainly as
File
| and Data storage and DHCP and whatever services I need to have to get it
| running. my company does not have web pages so I don't know if we need
web
| services.
| A couple of questions: what is OWA and RWW?
| I do have external firewall device connected to SBS and have disabled
DHCP
| on that. please let me know if this info will change anything, else I
will
| go ahead and perform steps you've suggested. Again, thank you for your
help.
|
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Tagosam,
| >
| > Thank you for posting here. Let's also thank Lanwench for the good
| > questions.
| >
| > According to your description, I understand that you unable to access
| > shared folders on backup server and get error. If I have misunderstood
the
| > problem, please don't hesitate to let me know.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > 1. From the ipconfig outcome, I suggest you delete DNS setting
192.168.16.4
| > from both SBS NICs and backup NIC. They should like the following:
| >
| > SBS:
| > =================
| > Ethernet adapter Server Local Area Connection:
| >
| > Connection-specific DNS Suffix...:
| > Description...............................: Broadcom BCM5708C
| > NetXtreme II Gige (NDIS VBD Client)
| > Physical Address.......................: 00-19-B9-C1-70-4B
| > DHCP Enabled..........................: No
| > IP Address...............................: 192.168.16.2
| > Subnet Mask............................: 255.255.255.0
| > Default Gateway......................:
| > DNS Servers............................: 192.168.16.2 (changed
here)
| > Primary WINS Server................: 192.168.16.2
| >
| > Ethernet adapter Network Connection:
| >
| > Connection-specific DNS Suffix...:
| > Description...............................: Broadcom BCM5708C
| > NetXtreme
| > II Gige (NDIS VBD Client) #2
| > Physical Address.......................: 00-19-B9-C1-70-4D
| > DHCP Enabled..........................: No
| > IP Address...............................: 192.168.1.10
| > Subnet Mask............................: 255.255.255.0
| > Default Gateway......................: 192.168.1.1
| > DNS Servers............................: 192.168.16.2 (changed
here)
| > NetBIOS over Tcpip..................: Disabled
| >
| > Backup server:
| > ================
| > Ethernet adapter Local Area Connection:
| >
| > Connection-specific DNS Suffix . :
| > Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit
Etherne
| > Physical Address. . . . . . . . . : 00-1A-A0-AE-51-80
| > DHCP Enabled. . . . . . . . . . . : No
| > IP Address. . . . . . . . . . . . : 192.168.16.4
| > Subnet Mask . . . . . . . . . . . : 255.255.255.0
| > Default Gateway . . . . . . . . . : 192.168.16.2
| > DNS Servers . . . . . . . . . . . : 192.168.16.2 (changed here)
| >
| > Then, I suggest you set all client computers to obtain IP address
| > automatically. Then, the clients will get IP addresses from DHCP on SBS.
| >
| > 2. I suggest you rerun the CEICW to reconfigure the SBS network thru
the
| > following steps:
| >
| > Go through the follow KB and rerun CEICW carefully.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Detailed steps for your reference:
| >
| > a. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > b. Click the "Connect to the Internet" link.
| >
| > c. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next.
| >
| > d. On the "Services Configuration" page, select all the items and then
| > click Next.
| >
| > Note: This step will publish the RDP of SBS
| >
| > e. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > items in the list are selected. Click Next.
| >
| > f. On the "Web Server Certificate" page, choose to create a new Web
server
| > certificate and then type the public domain name (your public DNS name)
| > that you will use to access OWA and RWW (for example, if your public
domain
| > name that you use to access the sites is www.xyz.com, you should type
| > www.xyz.com as the new certificate name).
| >
| > g. Go through the remaining steps.
| >
| > 3. Please ensure all client computers and backup server joined SBS
domain
| > thru connectcomputer wizard (http://SBSname/connectcomputer/). Then,
logon
| > they with domain user account.
| >
| > 4. Do you install any firewall on SBS or backup server of client
computers?
| > If yes, please disable or uninstall it. Please also ensure windows
firewall
| > is stopped on all of them: Please run command "services.msc" to open
the
| > services console on them and ensure the "Windows Firewall/Internet
| > Connection Sharing (ICS)" service is stopped.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. What do you mean by "connected the main server back to network"?
| >
| > 2. Do you unable access servers via Remote Desktop from internal or
| > external? What error do you get?
| >
| > 3. Can you access OWA and RWW from internal and external?
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: "server is not accessible"
| > | thread-index: AciDwA4SXHQPABX6S0+/kQp5F1PDcA==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?dGFnb3NhbQ==?= <tagosam@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <E74F0665-B021-41B3-9DB8-A6406E8293C4@xxxxxxxxxxxxx>
| > <exrFguifIHA.2448@xxxxxxxxxxxxxxxxxxxx>
| > <e685ec20-2a28-43a8-940f-5f33b868d75e@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > <O4tHIb5fIHA.5624@xxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: "server is not accessible"
| > | Date: Tue, 11 Mar 2008 14:37:07 -0700
| > | Lines: 125
| > | Message-ID: <67F5B87D-2F7E-4855-A8F0-447198FA3386@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:97740
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Lanwench,
| > |
| > | Just connected the main server back to network but can't logon to it
from
| > | backup server and some of the workstations. when I double click main
| > server
| > | in My Network Places, I am prompted for user name and password. When
I
| > type
| > | that in and press enter I get this messag
| > | "Logon Unsuccessful"
| > | "Windows is unable to log you on. Be sure that your user name and
| > password
| > | are correct." I can logon from other workstations with same user
name
| > and
| > | password.
| > |
| > | Here are the IP config /all info.
| > |
| > | Main Server (SBS R2 SP1)
| > |
| > | C:\Documents and Settings\Administrator>ipconfig /all
| > |
| > | Windows IP Configuration
| > |
| > | Host Name...............................CHWY-01
| > | Primary Dns Suffix....................CHWAYS
| > | Node Type...............................Hybrid
| > | IP Routing Enabled...................Yes
| > | WINS Proxy Enabled.................No
| > | DNS Suffix Search List..............CHWAYS
| > |
| > | Ethernet adapter Server Local Area Connection:
| > |
| > | Connection-specific DNS Suffix...:
| > | Description...............................: Broadcom BCM5708C
| > | NetXtreme II Gige (NDIS VBD Client)
| > | Physical Address.......................: 00-19-B9-C1-70-4B
| > | DHCP Enabled..........................: No
| > | IP Address...............................: 192.168.16.2
| > | Subnet Mask............................: 255.255.255.0
| > | Default Gateway......................:
| > | DNS Servers............................: 192.168.16.2
| > | 192.168.16.4
| > | Primary WINS Server................: 192.168.16.2
| > |
| > | Ethernet adapter Network Connection:
| > |
| > | Connection-specific DNS Suffix...:
| > | Description...............................: Broadcom BCM5708C
| > NetXtreme
| > | II Gige (NDIS VBD Client) #2
| > | Physical Address.......................: 00-19-B9-C1-70-4D
| > | DHCP Enabled..........................: No
| > | IP Address...............................: 192.168.1.10
| > | Subnet Mask............................: 255.255.255.0
| > | Default Gateway......................: 192.168.1.1
| > | DNS Servers............................: 192.168.16.2
| > | 192.168.16.4
| > | NetBIOS over Tcpip..................: Disabled
| > |
| > |
| > | this is for Backup Server (Windows 2003 Standard R2 SP2)
| > |
| > | C:\Documents and Settings\chways>ipconfig /all
| > |
| > | Windows IP Configuration
| > |
| > | Host Name . . . . . . . . . . . . : CHWY-02
| > | Primary Dns Suffix . . . . . . . : chwydpw.local
| > | Node Type . . . . . . . . . . . . : Hybrid
| > | IP Routing Enabled. . . . . . . . : No
| > | WINS Proxy Enabled. . . . . . . . : No
| > | DNS Suffix Search List. . . . . . : chwydpw.local
| > |
| > | Ethernet adapter Local Area Connection:
| > |
| > | Connection-specific DNS Suffix . :
| > | Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit
Etherne
| > | Physical Address. . . . . . . . . : 00-1A-A0-AE-51-80
| > | DHCP Enabled. . . . . . . . . . . : No
| > | IP Address. . . . . . . . . . . . : 192.168.16.4
| > | Subnet Mask . . . . . . . . . . . : 255.255.255.0
| > | Default Gateway . . . . . . . . . : 192.168.16.2
| > | DNS Servers . . . . . . . . . . . : 192.168.16.2
| > | 192.169.16.4
| > |
| > | C:\Documents and Settings\chways>
| > |
| > | this one is for workstation:
| > |
| > | Microsoft Windows XP [Version 5.1.2600]
| > | (C) Copyright 1985-2001 Microsoft Corp.
| > |
| > | C:\Documents and Settings\chwy-plotter>ipconfig /all
| > |
| > | Windows IP Configuration
| > |
| > | Host Name . . . . . . . . . . . . : plotter
| > | Primary Dns Suffix . . . . . . . : chwydpw.local
| > | Node Type . . . . . . . . . . . . : Broadcast
| > | IP Routing Enabled. . . . . . . . : No
| > | WINS Proxy Enabled. . . . . . . . : No
| > | DNS Suffix Search List. . . . . . : chwydpw.local
| > |
| > | Ethernet adapter Local Area Connection:
| > |
| > | Connection-specific DNS Suffix . :
| > | Description . . . . . . . . . . . : Intel(R) PRO/100+
Management
| > | Adapter
| > |
| > | Physical Address. . . . . . . . . : 00-D0-B7-B0-27-1A
| > | Dhcp Enabled. . . . . . . . . . . : No
| > | IP Address. . . . . . . . . . . . : 192.168.16.5
| > | Subnet Mask . . . . . . . . . . . : 255.255.255.0
| > | Default Gateway . . . . . . . . . : 192.168.16.2
| > | DNS Servers . . . . . . . . . . . : 192.168.16.2
| > |
| > | C:\Documents and Settings\chwy-plotter>
| > |
|

.

Relevant Pages

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