Re: 4.4.7 NDR's on sent email - messages remain in STMP queue until expiry

Dear Terence

At this point in time I have re-run the CEICW wizard and enabled logging
wherever possible. I note that re-running the CEICW did not reset my
non-standard Exchange settings. However, there is nothing that special about
the settings which are in line with recommendations and the 'hardening'
guide. Is there a way of resetting the settings without re-installation of
SBS?

The problem is still occurring and I have noticed that connection to some of
the free email servers seems very hit and miss. I actually managed to get an
attachment as big as 3.5 MB through to yahoo.com on one occasion but usually
the connection is dropped.

I will keep an eye on the log to see what errors are being reported by the
remote servers. If I can't get to the bottom of it, I will send you the cab
file as suggested.

Thanks for your help.

John
GTS Cadbuild
(Registered Microsoft Partners)

"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ur$VvcAhIHA.360@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Customer,

Thank you for posting here.

According to your description, I understand that you get 4.4.7 delay
report
when you try to send email with attachment to certain external domains. If
I have misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we
can
resolve this issue:

1. Since this issue only happen when send email to certain external email
domains, I think this is receive servers issue. Please contact the receive
domain administrator to check they logs.

2. Please run CEICW wizard to configure the Exchange on SBS:

Go through the follow KB and rerun CEICW carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Detailed steps for your reference:

a. Open Server Management.
b. Click To Do List.
c. Click Connect to the Internet.
d. Proceed to the "Firewall" page and select "Enable Firewall".
e. On the "Services Configuration" page, make sure that "E-mail" service
has been checked.
f. On the "Web Services Configuration" page, check the web services that
you want to publish.
g. On the "Web Server Certificate" page, choose "Create a new Web server
certificate" and key in your public domain name in the box.
h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
i. On the "E-mail Delivery Method" page, choose the 2nd radio box since
you're using a Smart Host, then key in the IP address of your smart host.
j. If you're using POP3 connector, please enable POP3 Connector.
k. Key in your e-mail domain name in "Email Domain Name" page.
l. Configure POP3 account and scheduling settings, then finish the wizard.

Note: the wizard will help to reconfigure the Exchange on SBS.

3. This issue occurs may because the Symantec Antivirus Corporate Edition
9.x Internet Auto-Protect feature is enabled. Symantec Antivirus Corporate
Edition 9.x Internet Auto-Protect feature is not designed to run on
Microsoft Exchange Server servers or on Microsoft Windows SMTP servers.

To resolve this issue, you must disable the Symantec Antivirus Corporate
Edition 9.x Internet Auto-Protect feature, and then restart the SMTP
service.

To disable the Symantec Antivirus Corporate Edition 9.x Internet
Auto-Protect feature, you must remove Symantec Antivirus Corporate Edition
9.x first. Then, you must reinstall Symantec Antivirus Corporate Edition
9.x without the Symantec Antivirus Corporate Edition 9.x Internet
Auto-Protect feature.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Please save and send the NDR to me.

2. Do you install ISA server 2004 on your SBS?

3. Please collect the MPS Report for Exchange:

a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en

b) Double-click the executable file to start the report gathering tool,
and
then accept the end-user licensing agreement (EULA). Note Please be
patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.

c) The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file
contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.

d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx

For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility
(MPS_REPORTS)
http://support.microsoft.com/?id=8187423

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "John Chapman" <jwc@xxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: 4.4.7 NDR's on sent email - messages remain in STMP queue until
expiry
| Date: Tue, 11 Mar 2008 11:12:51 -0000
| Organization: Posted via Supernews, http://www.supernews.com
| Message-ID: <13tcqv45u5uq65e@xxxxxxxxxxxxxxxxxx>
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| X-RFC2646: Format=Flowed; Original
| X-Complaints-To: abuse@xxxxxxxxxxxxx
| Lines: 14
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!feeder.news-service.com!newsfeed.gamma.ru!Gamm
a.RU!sn-xt-sjc-03!sn-xt-sjc-08!sn-post-sjc-02!sn-post-ams-01!supernews.com!c
orp.supernews.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:97618
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi
|
| Using SBS 2003 SP2 with up-to-date Exchange (reported version
6.5.7638.1).
| Recently, we have had problems sending other than small (<1MB)
attachments
| to certain domains. The sender gets a 4.4.7 delay report and eventually
| (after 2 days) a failure report. It makes no difference whether the
email
is
| sent via DNS or via our ISP (smarthost). The message sits in the
outgoing
| queue and is active for a long time. Sometimes the message disappears
from
| the queue but then returns.
|
| Initially, we thought it was a problem with anti-spam software on the
| receiving servers. It seemed to affect large PDF files but
|
|
|



.

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