RE: RWW not accessible over web

Hello John,

Thank you for your update.

According to your description, you can access www.yahoo.com web site thru
IE but unable to ping it from internal clients.

If this happens on all internal clients, I think this is a ISA server 2004
issue. I suggest you run the CEICW (firewall part) thru the following steps
to configure the ISA to see if it help:

a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

b. Click the "Connect to the Internet" link.

c. When navigating to the Firewall page, select "Enable firewall" and click
Next.

d. On the "Services Configuration" page, select all the items and then
click Next.

e. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
items in the list are selected. Click Next.

f. Go through the remaining steps.

Then, test the ping and the Outlook download images issues again.

Since the Outlook download images issue only happens on one laptop, I
suggest:

1. Do you install any firewall or antivirus software on the laptop? If yes,
please disable or uninstall them and then have a try.

2. Please ensure the laptop joined SBS domain thru connectcomputer wizard
and logon the computer with domain user account.

3. Can you access Internet form this laptop?

4. If the laptop always unable download images in emails, this may be the
Outlook issue. You can try to reinstall the Outlook on this laptop.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Please help to gather the ISA Info:

1) Download the file from the following URL:

http://www.isatools.org/tools/isainfo.zip

2) Extract all files to a folder on ISA server.

3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.

4) Please send these files to me at v-terliu@xxxxxxxxxxxxx

2. Please also help to gather the ISA logs:

1) Schedule a down time.

2) Open ISA 2004 management console.

3) Expand the server node and highlight 'Monitoring'.

4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.

5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.

6) Switch to the 'Fields' tab, click 'Select All', and then click OK.

7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.

8) Switch to the 'Fields' tab, click 'Select All', and then click OK.

9) Click 'Apply' to save changes and update the configuration.

10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.

11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted, that's normal.) You may backup them first and then
delete them.

12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.

13) Reproduce the problem (ping and Outlook images download issues), stop
the service, and then gather the resulting W3C files to me for analysis.

14) Please also let me know the IP address of the testing clients so that I
can filter the data.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: RWW not accessible over web
| thread-index: AciC+jn6pwSak7s/QTywMREMXEkhTA==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
<6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
<Ye9loRmgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: RWW not accessible over web
| Date: Mon, 10 Mar 2008 15:01:00 -0700
| Lines: 326
| Message-ID: <EC0BB594-5370-426E-BC34-17CE4039A687@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:97523
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Terence,
|
| I re-did process.First time I got a message that the UPnP router (D-Link
| DIR-130)could not be configured. I clicked OK and re-ran to successful
| comclusion with manual configuration.
|
| I can get internal and external access now. I did find out one issue.
Under
| ISA I cannot ping out to the internet. I use ping www.yahoo.com to verify
| external access and it is now blocked (execept on the server).
|
| I have one client issue. On my laptop, I cannot get images to download in
| outlook client of exchange server. I checked that download images was OK.
| However, on another PC with the same outlook account, I get downloaded
| images. I also tried from another (wife's) PC in her account and the
images
| download OK.
|
| Any idea why this one laptop with ISA firewall on will not download
images
| even though the Options panel says it is OK?
|
| Thanks for sticking with me on this.
| --
| John L
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello John,
| >
| > Thank you for your update.
| >
| > You can install the ISA firewall client on the laptop. When you move
out of
| > office, the ISA firewall client unable to detect ISA server, it will
not
| > work. You do not need to disable or uninstall it. However, if you set
the
| > IE proxy on client side, you need to change the settings back manually
when
| > you move out of office.
| >
| > I hope that will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: RWW not accessible over web
| > | thread-index: AciAYj796+jUZKhjRr2g6RWvo79vwA==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?Sm9obiBM?= <JohnL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <#qxb62veIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| > <6Lqo1wQfIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| > <KNDS6xBgIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| > <e#dR$6BgIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: RWW not accessible over web
| > | Date: Fri, 7 Mar 2008 06:48:03 -0800
| > | Lines: 195
| > | Message-ID: <1EBE0EBA-BE24-4279-8EE1-E956951CA9BD@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:97075
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Terence,
| > |
| > | My laptop is docked to the LAN but I take it to client sites. Thus
said,
| > I
| > | did not enable ISA on this laptop. How do I configure the laptop for
both
| > LAN
| > | w/ISA and mobile w/o ISA?
| > |
| > | I will try your process on Monday and get back to you with the
results.
| > |
| > | Thx for your support
| > |
| > | John
| > | --
| > | John L
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello John,
| > | >
| > | > Thank you for your update.
| > | >
| > | > I'm sorry to hear that your PC crashed. You can find this post
under
| > the
| > | > following page:
| > | >
| > | >
| >
http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
| > | >
| >
t.mspx?&query=%22accessible+over+web%22&lang=en&cr=US&guid=&sloc=en-us&dg=mi
| > | >
| >
crosoft.public.windows.server.sbs&p=1&tid=f1252486-86ee-4cb0-a1b2-4ea80684ff
| > | > a7
| > | >
| > | > To run the CEICW, we still suggest you select "Enable firewall".
This
| > | > option will configure ISA to provide network security and packet
| > filtering.
| > | > However, the clients unable to access Internet after you enable
| > firewall.
| > | > This is another issue. I will troubleshot it for you.
| > | >
| > | > Note: You select "Disable firewall" when run CEICW not means
disable
| > whole
| > | > ISA server 2004 on SBS, but just disable some network security and
| > packet
| > | > filtering functions.
| > | >
| > | > Note: Usually, we do not need to manually configure the ISA server
| > 2004,
| > | > the CEICW will help us to configure it.
| > | >
| > | > For the clients unable to access Internet after you enable firewall
| > thru
| > | > CEICW issue, I suggest we try the following steps to see if we can
| > resolve
| > | > this issue:
| > | >
| > | > 1. Your router support UPnP, we need to run the CEICW thru
following
| > steps:
| > | >
| > | > Two network adapters - UPnP router connection to broadband
| > | >
| > | > a. Before you run the Configure E-mail and Internet Connection
Wizard,
| > | > make sure that the network connection to the router is enabled,
that
| > the
| > | > cables are connected, and that the router is turned on.
| > | > b. A message that reports that the UPnP router was detected
appears.
| > | > c. On the Do you want the wizard to configure the router? page,
click
| > Yes.
| > | >
| > | > d. On the Router Connection page, the values will be populated by
the
| > UPnP
| > | > router. Type different values if the values that you want are
| > different.
| > | > e. Click to clear the My server uses a single network connection
for
| > both
| > | > Internet access and the local network check box, and then click
Next.
| > | > f. On the Network Connection, You must enable and configure the
| > network
| > | > connection to your ISP page, under Connection Name, click Network
| > | > Connection.
| > | > g. Click Obtain an IP address automatically (use DHCP), and then
click
| > | > Next.
| > | > h. On the Network Connection, You must click the connection for
your
| > ISP
| > | > and local network page, click Network Connection under ISP network
| > | > connection.
| > | > i. Under Local network connection, click Server Local Area
Connection,
| > and
| > | > then click Next.
| > | > j. Complete the Configure E-mail and Internet Connection Wizard.
| > | >
| > | > 2. By default, the ISA 2004 will block anonymous Internet access.
So
| > please
| > | > ensure the client computer join SBS domain thru connectcomputer
wizard
| > and
| > | > logon the computer with domain user account.
| > | >
| > | > 3. Please ensure the client IE web proxy settings is properly:
| > | >
| > | > a. Open the IE on the client computer
| > | >
| > | > b. Open Internet Options, select Connections tab, click LAN
settings
| > button
| > | >
| > | > c. Tick the option "Use a proxy server for your LAN", input SBS
| > internal IP
| > | > (192.168.16.2), and port 8080 (by default), and uncheck
Automatically
| > | > detect settings
| > | >
| > | > d. Click OK three times to finish.
| > | >
| > | > 4. Please try to install the ISA server 2004 firewall client on the
| > client
| > | > computer:
| > | >
| > | > On each workstation, please access \\SBSServerName\mspclnt\, then
run
| > | > setup.exe.
| > | >
| > | > If we cannot resolve the issue after we perform the above steps,
please
| > | > help me collect some information for further investigation:
| > | >
| > | > 1. What error do you get when access Internet? Please capture
| > screenshots
| > | > on the error messages and send the pictures to me at
| > v-terliu@xxxxxxxxxxxxx
| > | >
| > | > 2. Can you access Internet on SBS?
| > | >
| > | > 3. Do you get any error when run CEICW?
| > | >
| > | > 4. Gather MPS network report on SBS:
| > | >
| > | > a. Download MPSrepot_network from
| > | >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > | > 15706/MPSRPT_NETWORK.EXE
| > | >
| > | > b. Run MPSRPT_NETWORK.exe.
| > | >
| > | > c. The tool will automatically collect the information. This
procedure
| > will
| > | > take 10~15 minutes.
| > | >
| > | > d. Open Windows Explorer, navigate to the folder:
| > | > %SystemRoot%\MPSReports\Network\Reports\Cab\
| > | >
| > | > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| > | >
| > | > I hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| > | > | Organization: Microsoft
| > | > | Date: Fri, 07 Mar 2008 06:28:33 GMT
| > | > | Subject: RE: RWW not accessible over web
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain
| > | > | Content-Transfer-Encoding: 7bit
| > | > |
| > | > | Email from customer:
| > | > | ========================
| > | > | Terence,
| > | > |
| > | > | I lost the thread on my PC so I am sending you this eMail. (Disk
| > crash,
| > | > had
| > | > | to rebuild & old threads did not appear).
| > | > |
| > | > | I re-ran CEICEW like you said. The first time I enabled the ISA
2004
| > | > | firewall through my D-Link DIR-130 router. I could access RWW
| > internally
| > | > | over the LAN. However, all outbound internet access was blocked
on my
| > | > | network clients. The server (Win2K3 SBS R2) could get out to the
| > internet.
| > | > |
| > | > | I re-ran CEICEW and disabled the firewall and now I have internet
|

.

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