RE: IIS/Mail crashes

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Hello Customer,

Thank you for posting here.

From your post, I understand that error 1303 is found in event log.

This issue can be caused by incorrect application pool settings. Let's try
following steps to see if it helps:

Step 1: Check the Application pool.
====================
1. Start IIS manager, expand Application Pools -> ExchangeApplicationPool,
right click ExchangeApplicationPool and click Properties.
2. In Recycling tab, ensure no option is checked.
3. In Performance tab, make sure "Shutdown worker process after being
idled" is NOT
checked.
4. In Identity tab, make sure it's running under Local System account.

Step 2: Prepare a Clean Boot environment on the server.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

1. Please send me the screen shot of the error message as an email
attachment.

To do this, please follow the steps below:

a) When the screen appears, press PrScrn (this key is located to the right
of the F12 key on the keyboard)
b) Create a new Word document and open it.
c) Press Ctrl + V to paste the screen shot into the document.
d) Send this document as the mail's attachment to v-mzhuan@xxxxxxxxxxxxx

2. Please help me gather IIS log and Metabase to me for further analysis,
send to me: v-mzhuan@xxxxxxxxxxxxx with the subject in the newsgroup:

1). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
3). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
4). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

Please collect the IIS log on SBS Server so that I can perform further
research:

1). On the Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-mzhuan@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.

3. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Hope this helps, please let me the results at your earliest convenience. I
look forward to your update.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "JD" <noreply@xxxxxxxxxxxxx>
| Subject: IIS/Mail crashes
| Date: Wed, 5 Mar 2008 17:08:33 -0000
| Lines: 16
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
| Message-ID: <#r3zOOufIHA.4140@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: 5ac3d09a.bb.sky.com 90.195.208.154
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:96545
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi - this has happenned a couple of times in the past week - the
following
| error is logged in the app log and an error is generated on screen:
|
| Application Log, Warning Event, Category None, ID: 1013, Source: W3SVC, A
| process serving application pool 'ExchangeApplicationPool' exceeded time
| limits during shut down. The process id was '492'
|
| A worker process with process id of '???' serving application pool
| 'ExchangeApplicationPool' has requested a recycle because the worker
process
| reached its allowed processing time limit.
|
|
| I have seen a lot of articles that point to an issue with symmantic -
| however, we don't run any of their software.
| A restart of IIS resolves it, but this isn't a fix!
|
|

.

Quantcast