RE: vssadmin list volumes Error 0x8000ffff

Hello Rick,

Thank you for posting here.

From your post, I understand that after cloning the system to a new hard
drive, VSS and NTbackup do not work normally.

This issue can be caused by that the value "Service" was missing from a
registry key with a name similar to:

HKLM\system\currentcontrolset\enum\storage\volume\1&30a96598&0&SignatureAC5C
AC5COffset7E00LengthC7EF9FC00

The last node of the registry key path will vary for each volume on the
machine but they will look similar in format.

By default only SYSTEM has full control access to that set of keys, so we
need granted Administrator Full Control access to that key, added a string
value (REG_SZ) with the name "Service" to that key, gave it a value of
"volsnap" (without the quotes), then restarted the machine.

For example, the string value (REG_SZ):

HKLM\system\currentcontrolset\enum\storage\volume\1&30a96598&0&SignatureAC5C
AC5COffset7E00LengthC7EF9FC00\Service

should exist for each volume and should have a value of "volsnap" (without
the quotes).

If it works, please set the registry key permissions back to the default
settings.

I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:

1. Backup Logs.

a. The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

Or 'C:\Documents and Settings\CurrentUserName\Local Settings\Application
Data\Microsoft\Windows NT\NTBackup\data'

2. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: vssadmin list volumes Error 0x8000ffff
| thread-index: Ach/X2F/Y1HPFP8WR9Gm2hH2QmNETQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?UmljayBTdGVlbGU=?= <RickSteele@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: vssadmin list volumes Error 0x8000ffff
| Date: Wed, 5 Mar 2008 23:55:01 -0800
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|
| This started after disk clone with Acronis True Image 11. Their tech
support
| has been no help at all. I have researched this for days and many others
seem
| to have this same issue and so far no solution that fixes this problem
has
| been found.
|
| Problem details:
| Open cmd prompt and type the following command returns the following
error
| and event log entry. More detail follows event log entry below.
|
| C:\>vssadmin list volumes
| vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
| (C) Copyright 2001 Microsoft Corp.
|
| Error: The shadow copy provider had an unexpected error while trying to
| process
| the specified command.
|
| Event Type: Error
| Event Source: VSS
| Event Category: None
| Event ID: 12293
| Date: 3/6/2008
| Time: 1:24:45 AM
| User: N/A
| Computer: SERVER
| Description:
| Volume Shadow Copy Service error: Error calling a routine on the Shadow
Copy
| Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
|
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
| [hr = 0x8000ffff].
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 2d 20 43 6f 64 65 3a 20 - Code:
| 0008: 43 4f 52 4d 47 4d 54 43 CORMGMTC
| 0010: 30 30 30 30 30 33 32 34 00000324
| 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
| 0020: 43 4f 52 4d 47 4d 54 43 CORMGMTC
| 0028: 30 30 30 30 30 32 38 30 00000280
| 0030: 2d 20 50 49 44 3a 20 20 - PID:
| 0038: 30 30 30 30 37 34 38 34 00007484
| 0040: 2d 20 54 49 44 3a 20 20 - TID:
| 0048: 30 30 30 30 36 30 36 38 00006068
| 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
| 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
| 0060: 57 53 5c 53 79 73 74 65 WS\Syste
| 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
| 0070: 63 2e 65 78 65 20 20 20 c.exe
| 0078: 2d 20 55 73 65 72 3a 20 - User:
| 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
| 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
| 0090: 54 45 4d 20 20 20 20 20 TEM
| 0098: 2d 20 53 69 64 3a 20 20 - Sid:
| 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
|
| More Details:
|
| The "Shadow Copies" tab under Properties of drive C: shows:
|
| "Failed to retrieve volumes that are eligible for shadow copies."
|
| "Error 0x8004230f: The shadow copy provider had an unexpected error while
| trying to process the specified operation"
|
| The SBS Server Management Backup Configuration Wizard failes to complete
by
| skipping the shadow copy configuration page.
|
| The SBS NTBackup fails with the following log file:
|
| 2/27/2008 4:49 PM
| -------------------------------
| Date: 2/27/2008
| Time: 4:49 PM
| User: administrator
| -------------------------------
|
| Backup Runner started.
| NTMS session started successfully.
| EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
| Will enumerate on 3 media libraries found.
| GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
| GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
| Found an enabled library.
| InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
| Identify Media completed
| EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
| Will enumerate on 0 media types found.
| GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
| Found an enabled library.
| InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
| Identify Media completed
| EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
| Will enumerate on 1 media types found.
| GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
| GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
| Found a tape media type in the library (LTO Ultrium).
| Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
Windows
| Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS
Backup
| created on 2/27/2008 at 4:49 PM" /v:yes /r:no /rs:no /hc:on /m normal /j
| "Small Business Server Backup Job" /l:s /p "LTO Ultrium" /UM
| NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
| Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup01.log
| =====================<BEGIN NTBACKUP LOG FILE>=====================
| Backup Status
| Operation: Backup
| Active backup destination: LTO Ultrium
| Media name: "Media created 2/27/2008 at 4:49 PM"
|
| Volume shadow copy creation: Attempt 1.
|
| Error returned while creating the volume shadow copy:0x8004230f.
|
| Error returned while creating the volume shadow copy:8004230f
| Aborting Backup.
|
| ----------------------
|
| The operation did not successfully complete.
|
| ----------------------
|
| =======================<END NTBACKUP LOG FILE>=====================
| NTBackup finished the backup with errors.
|
| For more information about failed backups, see the article on
| troubleshooting your backup at the following Web page:
| http://go.microsoft.com/fwlink/?LinkId=18414
|
| Backup ended at Wednesday, February 27, 2008 4:50 PM
| Backup Runner finished.
|
|
| I have tried all of the recommended options listed for the error
"vssadmin
| list writers" 0x8000ffff. These do not fix the problem. I have not found
a
| single post for the error specific to "vssadmin list volume" 0x8000ffff.
I
| have performed extensive serches on google as well as the MS
knowledgebase.
|
| Tonight I booted to the repair console, ran fixmbr, fixboot, chkdsk c: /R
| and booted to safemode the to normal mode. This process seems to cause
| Windows to reregister a cloned hard drive but it did not in this case and
I
| am wondering if this has anything to do with the problem.
|
| Any help would be appriciated until I can find a solution my customer is
not
| getting a backup of any kind. This has been going on for a week now. The
only
| purpose for cloning the drives was to increase the physical drive size.
This
| is a Adaptec SCSI RAID 5 system with the only volume being drive C:.
|
| Thanks for any help.
|
| Rick
|
|

.

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