Re: Exchange Virtual Directory 404 Not Found
- From: whodaman <joeandsimone@xxxxxxxxx>
- Date: Thu, 6 Mar 2008 15:12:08 -0800 (PST)
On Feb 26, 10:45 am, v-mzh...@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang
[MSFT]) wrote:
Hello Customer,
Thank you for posting here.
According to your description, I understand that you get a HTTP404error
message when trying to access OWA. However, it works on RWW. If I have
misunderstood the problem, please don't hesitate to let me know.
First, I would like to thank you for your pre-troubleshooting process and
information to isolate this issue.
I. Based on my research, please perform the following steps to
troubleshoot this issue:
1. Please make sure you arenotusing proxy when you use OWA. Check the
proxy settings by click Internet Explorer -> Tools -> Internet Options ->
Connection.
2. Open Internet Information Services Manager, right click on Exchange
virtual directory, and click properties. In Local Path, please make sure
you type in: <\\.\BackOfficeStorage\domain-name\MBX>
3. This problem is most likely caused by the firewall or URLScan. URLScan
will block certain messages with specific characters in the subject that
results in404. You may refer to the
following Knowledge Base Article for additional information:
The URLScan tool may cause problems in Outlook Web Accesshttp://support.microsoft.com/?id=325965
If this is the case, please try the steps in the following article to
resolve such issue:
XCCC: IIS Lockdown and URLscan Configurations in an Exchange Environmenthttp://support.microsoft.com/?id=309508
4. If you installed firewall, let''s temporarily disable it and test the
issue again.
5. Does the user have multiple email addresses? There is also a known
issue if the user's primary email address doesnotmatch the default
recipient policy. You can refer to the following Knowledge Base Article for
more information:
HTTP 401 or404error messages when you access OWA implicitly or explicitlyhttp://support.microsoft.com/?id=293386
II. If the issue persists, please use one of the following methods to
re-create the Exchange-related virtual directories in Internet Services
Manager, and then try again:
Method 1: Reset the HighWaterMarks
a. Download and install the IIS 6.0 Resource Kit Tools. To obtain the IIS
6.0 Resource Kit Tools, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=56FC92EE-A71...
B628-ADE 629C89499&displaylang=en
If you donotwant to install all the IIS 6.0 Resource Kit Tools, click the
Custom installation option to install only Metabase Explorer 1.6.
b. Start IIS Manager.
c. Back up the metabase. To do this, right-click Default Web Site, click
All Tasks, and then click Save Configuration to a File. Type a filename for
the file and click OK.
d. Expand Default Web Site, and then delete the following virtual
directories:
o Microsoft-Server-ActiveSync
o OMA
o Exadmin
o Exchange
o Public
o ExchWeb
e. Start Metabase Explorer. To do this, click Start, point to All
Programs, point to IIS Resources, point to Metabase Explorer, and then
click Metabase Explorer.
f. Expand the LM key, right-click the DS2MB key, and then click Delete.
g. Close Metabase Explorer.
h. Restart the Microsoft Exchange System Attendant service to re-create
the virtual directories in IIS.
Note If the virtual directories arenotre-created after 15 minutes,
restart the server.
i. In IIS Manager, expand Default Web Site, right-click Exchweb, and then
click Properties.
j. Click the Directory Security tab, and then click Edit under
Authentication and access control.
k. Verify that only the Enable anonymous access check box is selected.
l. Right-click Default Web Site, and then click Stop.
m. Right-click Default Web Site, and then click Start.
Method 2: Use ADSUtil to delete the DS2MB key
a. Follow steps a through c of the "Method 1: Reset the HighWaterMarks"
section to back up the metabase.
b. Expand Default Web Site, and then delete the following virtual
directories:
o Microsoft-Server-ActiveSync
o OMA
o Exadmin
o Exchange
o Public
o ExchWeb
c. Open a command prompt, type c:\inetpub\adminscripts , and then press
ENTER.
d. Type adsutil , and then press ENTER.
If CScript isnotthe default scripting host on this computer, you receive
the following message:
This script doesnotwork with WScript.
Click OK, click Yes to register CScript, click OK, and then click OK again..
Note If CScript is already the default scripting host, text that describes
how to use the Adsutil.vbs tool appears.
e. Type adsutil delete ds2mb , and then press ENTER.
f. Restart the Microsoft Exchange System Attendant service to re-create
the virtual directories in IIS.
Note If the virtual directories arenotre-created after 15 minutes,
restart the server.
g. In IIS Manager, expand Default Web Site, right-click Exchweb, and then
click Properties.
h. Click the Directory Security tab, and then click Edit under
Authentication and access control.
i. Verify that only the Enable anonymous access check box is selected.
j. Right-click Default Web Site, and then click Stop.
k. Right-click Default Web Site, and then click Start.
III. If the issue still persists, please help me collect the following
information for further analysis:
1. Does the issue happen for all the users?
2. Does the issue happen on all the client workstations?
3. If you use IE 6 to access OWA, what is the result?
4. Metabase
=======
1. Install MBExplorer by installing IIS 6 Resource Kit Tools:http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71...
B628-ADE629C89499&displaylang=en
2. Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
3. In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
e. Compress this mbk file and send it to me for analysis.
5. IIS logs
======
a. Open IIS.
b. Locate Default web site. Right-click it and then click Properties.
c. Click to selected Enable logging and then click properties.
d. Click Advanced.
e. Click to select every checkbox here.
f. Click OK to close these windows.
g. Reproduce this issue and send the logs to me.
NOTE: The log files are located at %systemroot%\System32\LogFiles by
default.
6. Exchange MPS Report
a) Please download the MPSRPT_Exchange.EXE from the following link and then
run this tool to gather some information from the problematic computer:http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca...
88b7-f9c79b7306c0&displaylang=en
b) Double-click on the MPSRPT_Exchange.EXE file.
[Note] This process may take some time; however, it willnothave a
negative effect on the performance.
c) A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
Please send these log files to my mailbox: v-mzh...@xxxxxxxxxxxxx
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! -www.microsoft.com/security
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights..
--------------------
| From: whodaman <joeandsim...@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Exchange Virtual Directory404NotFound
| Date: Mon, 25 Feb 2008 01:24:58 -0800 (PST)
| Organization:http://groups.google.com
| Lines: 64
| Message-ID:
<a23ffea3-dadc-4a63-a434-9c832d105...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References:
<204e7e02-d344-4248-b3ab-4aa264d4c...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <eJkvKmjdIHA....@xxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 80.45.64.7
| Mime-Version: 1.0
| Content-Type: text/plain; charset=ISO-8859-1
| Content-Transfer-Encoding: 7bit
| X-Trace: posting.google.com 1203931498 12026 127.0.0.1 (25 Feb 2008
09:24:58 GMT)
| X-Complaints-To: groups-ab...@xxxxxxxxxx
| NNTP-Posting-Date: Mon, 25 Feb 2008 09:24:58 +0000 (UTC)
| Complaints-To: groups-ab...@xxxxxxxxxx
| Injection-Info: c33g2000hsd.googlegroups.com; posting-host=80.45.64.7;
| posting-account=oq_CvgoAAADm5XQRdFjkFrQKMPlED5dU
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US;
rv:1.8.1.12)
| Gecko/20080201 Firefox/2.0.0.12,gzip(gfe),gzip(gfe)
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!news.glorb.com!postnews.google.com!c33g2000hsd
.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:94403
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| On Feb ...
read more »
Thanks for the input. It turned out that URLScan was installed by
someone. I found it and removed it. All is working now. Thank you for
your suggestions.
.
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