Re: Slow opening of files

TEB <ThickEB@xxxxxxxxx> wrote:
Hi Lanwench,
Yes NOD32 is on the servers, and is setup according to NOD32 support
staff, the options on file monitoring with the NOD "AMON" module is:
Scan ON:
Open = checked

That's bad. Untick that.

Execute = checked

Same as above.


Create = checked

Media Options:
Diskette = checked
Local disks and Media = checked
Network = unchecked (as per support staff)
I have disabled the "AMON" module and this has no effect.
The core kernel driver for NOD cannot be stopped (greyed in
services.msc)

That sounds like a problem to me!

Have tested from clients with and without Anti Virus - same issues as
described.

You've tried it without your *client* antivirus enabled, but that isn't the
issue. The issue is likely on the *server*.

"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:ubC84ZgfIHA.748@xxxxxxxxxxxxxxxxxxxxxxx
TEB <ThickEB@xxxxxxxxx> wrote:
Hello,
SBS 2003 Standard
Anti Virus: NOD32
2 NICS, All DNS points to the internal NIC, the CEIW was run, DHCP
installed and servicing clients without issue.
Clients are experiencing slow opening of office files when opened by
Windows Explorer and if they look in Task Manager they see the
folder and the file listed twice in the Applications Tab and not
responding is the Status and the file could take anything up to a
couple of minutes to open, once the document is opened Task Manager
shows just the one file open, if they open the file via the Office
App itself the file opens immediately.
The cabling has recently been rewired and a gigabyte switch
installed but this hasn't helped, I have spoken to NOD32 and they
say I have configured the File monitoring correctly, Veritas Backup
Exec is on latest software and Open File locks isn't used anyway.
The client has a member server and the same thing happens when they
try and open a document from there as well, the client is now
wanting to flatten the SBS box but I am dead against this at
present. Clients are on Win XP Pro fully updated with a mix of Office
2003
and 2007, also opening an email document attachment directly from
the email causes the same delay but in Task Manager is shows upto
to 4 files and folders until the document opens which then drops
down to just the one instance.
Client also has a branch office with a PWAN between the two and the
same things happens there as well, this was happening before the
PWAN was installed though.

There are no errors in any event logs with relation to this issue
(that I could see). Lastly we tried this with a client without any
NOD32 or anti virus installed and received the same delays.

Any help/pointers would be greatly appreciated

You've got NOD32 on your server as well, one presumes. Disable it and
test.

Make sure your realtime antivirus everywhere is set to scan on writes
only, not reads....



.

Relevant Pages

  • Re: Slow opening of files
    ... I have disabled the AMON module on the server, on the member server we had ... Yes NOD32 is on the servers, and is setup according to NOD32 support ... You've tried it without your *client* antivirus enabled, ... App itself the file opens immediately. ...
    (microsoft.public.windows.server.sbs)
  • Re: Slow opening of files
    ... will post the IP config tomorrow when I can access a workstation, ... if they open the file via the Office App itself the file opens ... The client has a member server and the same ...
    (microsoft.public.windows.server.sbs)
  • Re: Slow opening of files
    ... You shouldn't be mapping drives on the server at all - no login script ... Also, the ipconfig /all from the server & a client, just in case. ... shows upto to 4 files and folders until the document opens ...
    (microsoft.public.windows.server.sbs)
  • Re: Slow opening of files
    ... What's in your login script? ... Yes NOD32 is on the servers, and is setup according to NOD32 ... if they open the file via the Office App itself the file opens ... The client has a member server and the same ...
    (microsoft.public.windows.server.sbs)
  • Re: Slow opening of files
    ... and then map all drives using the ... Yes NOD32 is on the servers, and is setup according to NOD32 ... if they open the file via the Office App itself the file opens ... The client has a member server and the same ...
    (microsoft.public.windows.server.sbs)