Re: Slow opening of files

Hi Lanwench,
Yes NOD32 is on the servers, and is setup according to NOD32 support staff,
the options on file monitoring with the NOD "AMON" module is:
Scan ON:
Open = checked
Execute = checked
Create = checked

Media Options:
Diskette = checked
Local disks and Media = checked
Network = unchecked (as per support staff)
I have disabled the "AMON" module and this has no effect.
The core kernel driver for NOD cannot be stopped (greyed in services.msc)

Have tested from clients with and without Anti Virus - same issues as
described.
"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ubC84ZgfIHA.748@xxxxxxxxxxxxxxxxxxxxxxx
TEB <ThickEB@xxxxxxxxx> wrote:
Hello,
SBS 2003 Standard
Anti Virus: NOD32
2 NICS, All DNS points to the internal NIC, the CEIW was run, DHCP
installed and servicing clients without issue.
Clients are experiencing slow opening of office files when opened by
Windows Explorer and if they look in Task Manager they see the folder
and the file listed twice in the Applications Tab and not responding
is the Status and the file could take anything up to a couple of
minutes to open, once the document is opened Task Manager shows just
the one file open, if they open the file via the Office App itself
the file opens immediately.
The cabling has recently been rewired and a gigabyte switch installed
but this hasn't helped, I have spoken to NOD32 and they say I have
configured the File monitoring correctly, Veritas Backup Exec is on
latest software and Open File locks isn't used anyway. The client has
a member server and the same thing happens when they try and open a
document from there as well, the client is now wanting to flatten the
SBS box but I am dead against this at present.

Clients are on Win XP Pro fully updated with a mix of Office 2003 and
2007, also opening an email document attachment directly from the
email causes the same delay but in Task Manager is shows upto to 4
files and folders until the document opens which then drops down to
just the one instance.
Client also has a branch office with a PWAN between the two and the
same things happens there as well, this was happening before the PWAN
was installed though.

There are no errors in any event logs with relation to this issue
(that I could see). Lastly we tried this with a client without any
NOD32 or anti virus installed and received the same delays.

Any help/pointers would be greatly appreciated

You've got NOD32 on your server as well, one presumes. Disable it and
test.

Make sure your realtime antivirus everywhere is set to scan on writes
only, not reads....




.

Relevant Pages

  • Re: Word docs open as Read-Only from Vista clients
    ... Vista clients are ... I have a windows server 2003 standard edition with some Vista Ultimate ... opens with not the read only property. ...
    (microsoft.public.windows.vista.general)
  • Re: Slow opening of files
    ... I have disabled the AMON module on the server, on the member server we had ... Yes NOD32 is on the servers, and is setup according to NOD32 support ... You've tried it without your *client* antivirus enabled, ... App itself the file opens immediately. ...
    (microsoft.public.windows.server.sbs)
  • Re: Trend SMB 3.0 Issues
    ... Clients are Win XP Pro. ... Server Default, ... If I click on the Security Dashboard shortcut it opens IE to: ... Internet Security and Acceleration Server ...
    (microsoft.public.windows.server.sbs)
  • Re: Open Ports
    ... want the ports open even ifs all in house and behind the hardware firewall??? ... it opens up in demo mode. ... server is Cisco Catalyst Express 500 switches for voice over IP. ... will take requests from the clients. ...
    (microsoft.public.windows.server.general)
  • Re: Slow opening of files
    ... Yes NOD32 is on the servers, and is setup according to NOD32 support ... You've tried it without your *client* antivirus enabled, ... App itself the file opens immediately. ... You've got NOD32 on your server as well, ...
    (microsoft.public.windows.server.sbs)
Loading