Slow opening of files
- From: "TEB" <ThickEB@xxxxxxxxx>
- Date: Tue, 4 Mar 2008 14:10:20 -0000
Hello,
SBS 2003 Standard
Anti Virus: NOD32
2 NICS, All DNS points to the internal NIC, the CEIW was run, DHCP installed
and servicing clients without issue.
Clients are experiencing slow opening of office files when opened by Windows
Explorer and if they look in Task Manager they see the folder and the file
listed twice in the Applications Tab and not responding is the Status and
the file could take anything up to a couple of minutes to open, once the
document is opened Task Manager shows just the one file open, if they open
the file via the Office App itself the file opens immediately.
The cabling has recently been rewired and a gigabyte switch installed but
this hasn't helped, I have spoken to NOD32 and they say I have configured
the File monitoring correctly, Veritas Backup Exec is on latest software and
Open File locks isn't used anyway. The client has a member server and the
same thing happens when they try and open a document from there as well, the
client is now wanting to flatten the SBS box but I am dead against this at
present.
Clients are on Win XP Pro fully updated with a mix of Office 2003 and 2007,
also opening an email document attachment directly from the email causes the
same delay but in Task Manager is shows upto to 4 files and folders until
the document opens which then drops down to just the one instance.
Client also has a branch office with a PWAN between the two and the same
things happens there as well, this was happening before the PWAN was
installed though.
There are no errors in any event logs with relation to this issue (that I
could see). Lastly we tried this with a client without any NOD32 or anti
virus installed and received the same delays.
Any help/pointers would be greatly appreciated
.
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