Re: Some incoming and outgoing emails mis-routed. DNS issue?

Hello Tim,

Thank you for your email. I'm sorry for the delay response due to the
weekend.

Yes, I'm still here for SBS public newsgroup support. You can send the MPS
report to me. On another side, this post is delayed for more than half a
year, and the issue situation had changed. I suggest you try to create a
new post in SBS public newsgroup to get help. This will lessen the
confusion for both of us. However I will do my best to be of assistance if
you still want to continue here.

If you like to work here, please let me know that:

1. The detail new situation and symptom of this issue.

2. How do you get email, from POP3 connector or SMTP?

3. The MPS report

4. Using Message Tracking Center to track the e-mails:
========================================
Please enable Message Tracking Center via the steps included in the
following article:

How to Enable Message Tracking Center on a Server
http://technet.microsoft.com/en-us/library/cb3d10f6-ad5d-40c7-a0f5-718e67c25
5d3.aspx

After enabling Message Tracking Center, please ask the user who encounter
this problem to send an e-mail:

Track the message:
----------------------------------------
a. Open Exchange System Manager.
b. Click Tools-> Message Tracking Center.
c. In the right pane, click Sender, enter the name/alias of the user, click
Check Names, and click OK.
d. Click Server, enter the FQDN of the SBS server, click Check Names and
click OK.
e. Set the time correctly.
f. Click Find Now.
g. In the bottom pane, the e-mail just sent appears.
h. Click it and the Message History window will pop up.
i. Take a screenshot of the Message History.

Take a screenshot
----------------------------
a. Leave the Message History on the screen and press the Print Screen key
(PrtScn) on the keyboard.
b. Click "Start", click "Run", type "mspaint" (without quotation marks),
and click "OK".
c. In the Paint program, click the "Edit" menu, click "Paste", click the
"File" menu, and click "Save".
d. The "Save As" dialogue box will appear. Type a file name in the "File
name:" box, for example: "screenshot".
e. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as
type" box, and then click "Save".

Please send this saved JPEG file to my email account at
v-terliu@xxxxxxxxxxxxx

5. 3. Enable SMTP logging and gather SMTP log to troubleshoot the issue:

A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.

B. Under the General tab, check the option "Enable Logging".

C. With "W3C Extended Log File Format", click "Properties".

D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.

E. Switch to the "Extended Properties", and then select to enable All the
logging Options.

F. Click OK to apply the modification.

G. Right-click Default SMTP Virtual Server and click Stop.

H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.

I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".

I appreciate your time and look forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Newsgroups: microsoft.public.windows.server.sbs
| From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Tue, 04 Mar 2008 03:34:57 GMT
| Subject: Re: Some incoming and outgoing emails mis-routed. DNS issue?
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| Email from customer:
| ==============================
|
| Hi Terence,
|
| A number of months ago I posted in the Microsoft support forums about a
| problem I was having with emails not reaching their destinations, or
| being greatly delayed. You responded with a number of things that I
| could try. (pasted below)
|
| However, the problem seemed to clear up before I had tried any of the
| steps you recommended, so the matter was forgotten. Over the past few
| weeks we seem to have the same problem, and it's as bad as ever. So I
| want to try the things you outlined again, but I don't think I've seen
| your name on the forum lately, so I was wondering if this was still a
| good email address to send the CAB file to, or if you have moved on from
| the company or to another department. If you are still available to
| help, I would greatly appreciate it.
|
| Also, should I run the MPS Reporting Tool after business hours, or
| during?
|
| Thanks,
| Tim
|

.

Relevant Pages

  • RE: SBS 2003 DCOM Event ID 1009
    ... Enable SMTP logging and send the log files to the Newsgroup. ... Open the properties page of the Default SMTP Virtual Server in Exchange ... Enable the box Enable Message Tracking, ...
    (microsoft.public.windows.server.sbs)
  • Re: Two users cannot sent email
    ... Thanks for posting in our newsgroup and also for Lanwench's input. ... Click Services tab and select Hide All Microsoft Services and Disable ... Please send me a sample of NDR. ... Open the properties page of the Default SMTP Virtual Server in Exchange ...
    (microsoft.public.windows.server.sbs)
  • RE: RWW Mail Issue
    ... Please use the "safe" command-line switch to launch Outlook and test ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... <Please also help me collect Message Tracking log for further research: ...
    (microsoft.public.windows.server.sbs)
  • Re: Exchange Message Tracking
    ... Microsoft CSS Online Newsgroup Support ... When opening a new thread via the web interface, we recommend you check the ... Subject: Exchange Message Tracking ...
    (microsoft.public.windows.server.sbs)
  • RE: copys of all emails being send to administrator?!?!
    ... All external outgoing and external incoming e-mails are sent to ... please understand that our newsgroup is an issue ... Microsoft CSS Online Newsgroup Support ... To enable Message Tracking: ...
    (microsoft.public.windows.server.sbs)