Re: Delayed email from outside vendor or not arriving at all
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 26 Feb 2008 07:41:57 GMT
Hello John,
Thank you for posting here. Let's also thank Larry for the input.
According to your description, I understand that one vendor send email to
your client will get Delivery Status Notification (Delay). If I have
misunderstood the problem, please don't hesitate to let me know.
Based on my research, the Delay notification is somewhat a normal behavior
that you may see when the network is not stable. Another, this issue only
happen on one vendor. So I think this is a vendor side Exchange issue, but
not your client side SBS 2003 issue.
I suggest we track the not receive email in your client SBS 2003. If you
find the email does not receive in the SBS log, that means this is not the
SBS issue. You can troubleshoot this issue in vendor side Exchange, or the
network between 2 Exchange servers. If you find the email receives in the
SBS, but not deliver to the mailbox, we can troubleshoot this issue in SBS:
Using Message Tracking Center to track the e-mails:
========================================
Please enable Message Tracking Center via the steps included in the
following article:
How to Enable Message Tracking Center on a Server
http://technet.microsoft.com/en-us/library/cb3d10f6-ad5d-40c7-a0f5-718e67c25
5d3.aspx
After enabling Message Tracking Center, please send an e-mail from
yahoo.com to the test domain.
Track the message:
----------------------------------------
a. Open Exchange System Manager.
b. Click Tools-> Message Tracking Center.
c. In the right pane, click Recipients (to whom the test e-mail was sent),
enter the name/alias of the user, click Check Names, and click OK.
d. Click Server, enter the FQDN of the SBS server, click Check Names and
click OK.
e. Set the time correctly.
f. Click Find Now.
g. In the bottom pane, the e-mail just sent appears.
h. Click it and the Message History window will pop up.
I suggest you try to run CEICW to reconfigure the Exchange on SBS to see if
it help:
Go through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
a. Open Server Management.
b. Click To Do List.
c. Click Connect to the Internet.
d. Proceed to the "Firewall" page and select "Enable Firewall".
e. On the "Services Configuration" page, make sure that "E-mail" service
has been checked.
f. On the "Web Services Configuration" page, check the web services that
you want to publish.
g. On the "Web Server Certificate" page, choose "Create a new Web server
certificate" and key in your public domain name in the box.
h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
i. On the "E-mail Delivery Method" page, choose DNS (Use DNS to route
e-mail) or Smart Host (Forward all e-mail to e-mail server at your ISP) to
route your email, If you select smart host, you need to input the IP
address of your smart host.
j. If you're using POP3 connector, please enable POP3 Connector.
k. Key in your e-mail domain name in "Email Domain Name" page.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Does the vendor side Exchange running on SBS?
2. Gather the screenshot on the message tracking result and send pictures
to me.
3. Collect SMTP Log on SBS
a. Start Exchange System Manager.
b. Expand "Servers\<Your_ Server_Name>\Protocols\SMTP".
c. Right-click both "SMTP Virtual Server" once a time, and then click
"Properties".
d. Make sure "Enable Logging" is checked, and use "W3C Extended Log File
Format".
e. Click Properties. On General tab, you can find the path for the logfile.
f. On Advanced tab, check all check boxes.
g. Click "Apply", and then click "OK" to close "Logging Properties".
h. Click "Apply", and then click "OK" to save your settings and close "SMTP
Virtual Server Properties".
Then please reproduce the issue and then go to the folder you configured
and then send the log files to me: v-terliu@xxxxxxxxxxxxxx Please let me
know the account you used for this test and the remote domain name.
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "John" <nospam@xxxxxxxxxxx>
| References: <OebwTwmdIHA.4164@xxxxxxxxxxxxxxxxxxxx>
<#CwcM1mdIHA.5208@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Delayed email from outside vendor or not arriving at all
| Date: Sun, 24 Feb 2008 13:01:29 -0800
| Lines: 97
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| X-RFC2646: Format=Flowed; Response
| Message-ID: <uAmKuhydIHA.4744@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: ip70-181-84-197.oc.oc.cox.net 70.181.84.197
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:94305
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| The email is sent from Exchange 2003 to Exchange 2003.
|
| Sometimes the client receives the message sometimes he does not.
|
| No NDR
|
|
| John
|
|
|
| "Larry Struckmeyer" <lstruckmeyer(at)mis-wizards(dot)com> wrote in
message
| news:%23CwcM1mdIHA.5208@xxxxxxxxxxxxxxxxxxxxxxx
| > How does your client receive his mail?
| >
| > What happens to the mail sent to your client after the warning message?
| >
| > It is never received? It finally is received?
| >
| > Returned to sender with an NDR?
| >
| > --
| > Larry
| >
| >
| > "John" <nospam@xxxxxxxxxxx> wrote in message
| > news:OebwTwmdIHA.4164@xxxxxxxxxxxxxxxxxxxxxxx
| >>I have a client running SBS 2003 Standard SP1 Exchange SP2. I am also
| >>running a SonicWall TZ170 with IPS services running. My client has one
| >>vendor that experiences problems sending emails to my client. He does
not
| >>have this problem with any other vendor.
| >>
| >>
| >> The error message is this:
| >>
| >> -----Original Message-----
| >>
| >> From: Exchange Admin
| >>
| >> Sent: Saturday, February 23, 2008 1:36 AM
| >>
| >> To: Stella P.
| >>
| >> Subject: Delivery Status Notification (Delay)
| >>
| >>
| >>
| >> This is an automatically generated Delivery Status Notification.
| >>
| >>
| >>
| >> THIS IS A WARNING MESSAGE ONLY.
| >>
| >>
| >>
| >> YOU DO NOT NEED TO RESEND YOUR MESSAGE.
| >>
| >>
| >>
| >> Delivery to the following recipients has been delayed.
| >>
| >>
| >>
| >> SBrack@xxxxxxx I changed this
| >>
| >>
| >>
| >> _________________________________________
| >>
| >>
| >>
| >> And a txt attachment that says this:
| >>
| >>
| >>
| >> Reporting-MTA: dns;mail.xyyuuu.com
| >>
| >> Final-Recipient: rfc822;SBrack@xxxxxxx
| >> Action: delayed
| >> Status: 4.4.7
| >> Will-Retry-Until: Sun, 24 Feb 2008 12:56:23 -0800
| >> X-Display-Name: Shannon CPA
| >>
| >>
| >>
| >>
| >>
| >> I have tried to troubleshoot this in the past but did not have much
| >> success. I have verified that they are sending to the correct address,
I
| >> have a PTR record
| >>
| >>
| >>
| >
| >
|
|
|
.
- References:
- Delayed email from outside vendor or not arriving at all
- From: John
- Re: Delayed email from outside vendor or not arriving at all
- From: Larry Struckmeyer
- Re: Delayed email from outside vendor or not arriving at all
- From: John
- Delayed email from outside vendor or not arriving at all
- Prev by Date: This fax cannot be sent at this time. Please launch the Compose Form from Windows Fax and Scan and click on New Fax to attach this document to send it out as fax.
- Next by Date: Re: configuration script ie
- Previous by thread: Re: Delayed email from outside vendor or not arriving at all
- Next by thread: Re: Hosting SB Website on my SBS
- Index(es):
Relevant Pages
|
|
