Re: Can't change password for outbound mail!

To clear things up: I'm testing by sending mail from my local Exchange
hosted mailbox to my remote AT&T email account (I can receive mail just fine
-- I just can't send it).

I'll set up the dummy account in OE, and post after that step.

Just to be clear -- I have disabled TLS, but we still can't authenticate
with DynDNS's outbound mail server. DynDNS's website suggests that TLS isn't
a problem, however, and recommends enabling that feature.

Finally, I'm using DynDNS to smarthost our outbound mail because out ISP
will not allow us to relay mail through their mail server without upgrading
to a more expensive static IP business account. We're a small shop, and we
don't generate or receive that much email.

-- Jim

"Lanwench [MVP - Exchange]" wrote:

Jim <Jim@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Update: I disabled TLS, same problem, same message in the Queue
(remote server did not respond, etc.).

I have an external email account hosted by AT&T that I'm using to test
outbound mail from our SBS.

I'm not sure what that means. Send from a mailbox on your Exchange server,
not your AT&T mailbox.

Do you think that setting up a dummy
email account in Outlook Express will add anymore information?

Yes - I think it will let you know if there are problems with more logging.
Do you *have* to use a smarthost for some reason?


Shouldn't the number of characters in the password field match the
character length of password which I have inputted under "basic
authentication"?

No....

Since the number of masked characters is greater
than the length of our password (even after I have entered the
correct password) -- I suspect that SBS is not letting me change the
password, and hence leading to the failure to authenticate with the
remote outbound mail server.

No, the number is irrelevant.

I really appreciate your attention and help. Thank you so much.

-- Jim

"Lanwench [MVP - Exchange]" wrote:

Jim <Jim@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I reset the IIS virtual SMTP properties to their default and re-ran
the CEICW.

Cool beans. But this isn't IIS - you manage all this in Exchange
system manager, although I know what you mean. :-)

Then I visited the SMTP connector settings in the
Exchange Settings Manager; plugged in the correct user ID and
password in the "basic authentication" field, enabled TLS (which is
supported by the smarthost),

Did you test without TLS, as well?

clicked OK & Apply. Fired off a test
email, and it did not reach the smarthost's outbound mail server.

Checking the "Queue" -- the message says that "the remote server did
not respond to a connection attempt."

Thank you for your collective help and attention. I really
appreciate your time.

Try setting up a dummy email account in OE to use the same SMTP
server & credentials, and see what happens.


-- Jim

"Dave Nickason [SBS MVP]" wrote:

I would either up the SMTP logging, or check with the tech support
at the smarthost. My guess is that the number of dots or asterisks
that show in the password box is the same regardless of the
password.

Did this previously work?

"Jim" <Jim@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:75CAF162-88E6-4F12-B07D-E6EA512C5582@xxxxxxxxxxxxxxxx
Our server can receive mail but can't send it because it is not
communicating
the correct username and password to our smarthost's outbound mail
server. This is confirmed by checking the Queue in Exchange under
Server Management.

When I try to change the default username and password in exchange
manager (or under IIS under the SMTP virtual server properties),
under "basic authentication", I can change the user ID, but I
can't reset the password. (What happens is, I type in the
password to log into our smarthost's mail server, and click "OK",
but the default password does not change -- I can tell by
reopening the panel and counting the number of password
characters).

Please help! Has anybody seen this problem before? It's pretty
wierd, and
I've lost serious time trying to solve this problem.

-- Jim





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