RE: Configure Remote Access hangs...
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 25 Feb 2008 10:08:05 GMT
Hello Len,
Thank you for posting here.
According to your description, I understand that the Remote Access wizard
hangs on your SBS. If I have misunderstood the problem, please don't
hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. I do not think install Windows Server 2003 sp1 on SBS will cause this
issue. However, if you do not completely apply SBS 2003 sp1 may cause some
wizard unable to run. So please ensure you had completely applied SBS 2003
sp1:
On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.
Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm
Note: If one or more of the listed components is already installed, you can
skip to the next step.
A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1
Note: Windows Server 2003 SP2 is independent of Windows Small Business
Server 2003 SP1 and of Windows Server 2003 SP1. Even if Windows Server 2003
SP2 has been applied to the server, Windows Small Business Server 2003 SP1
can still be installed on the server, and you do not have to uninstall
Windows Server 2003 SP2.
2. After you applied the whole SBS 2003 SP1, please run CEICW. At the same
time, the CEICW will create new certificate for web access:
Go through the follow KB and rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.
b. Click the "Connect to the Internet" link.
c. When navigating to the Firewall page, select "Enable firewall" and click
Next.
d. On the "Services Configuration" page, select all the items and then
click Next.
e. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
items in the list are selected. Click Next.
f. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public domain name (your public DNS name)
that you will use to access OWA and RWW (for example, if your public domain
name that you use to access the sites is www.xyz.com, you should type
www.xyz.com as the new certificate name).
g. Go through the remaining steps.
3. Try to reconfigure the VPN on SBS thru the following steps:
1) Disable RRAS
a. Schedule a network down time.
b. Please open Routing and Remote Access console on SBS thru run command
"rrasmgmt.msc"
c. Right click the SBSname (local), select Disable Routing and Remote
Access console
2) Run CEICW on SBS
You have to rerun the CEICW to make sure your SBS 2003 server have right
network configuration. Go through the follow KB and Rerun CEICW again
carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
3) Run Remote Access wizard
a. On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.
b. Under Network Tasks, click Configure Remote Access.
c. Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.
d. Type the fully qualified public domain name (your public DNS name) of
your server, click Next, and then click Finish.
e. When the wizard is completed, click Close.
4) Then you can access RWW to download Connection Manager or copy the file
from SBS server c:\ ClientApps\Connection Manager\SBSPackage.exe. Please
save the sbspackage.exe file in VPN client computer. Then double-click
SBSPackage.exe to run it. After this file run the "connect to small
business server" will be created and you can use it to connect VPN to your
SBS server.
4. If you still unable to run the Remote Access wizard, we may need to
reinstall the Remote Access wizard on SBS:
a. Click Start, click Control Panel, and then click Add or Remove Programs.
b. Select Windows Small Business Server 2003 and then click Change/Remove.
The Setup Wizard appears.
c. Click Next to start the wizard.
d. On the Windows Configuration page, click Next.
e. On the Component Selection page, in the Action column, change Server
Tools to Maintenance, change "Networking" component to Reinstall, and then
click Next.
f. On the Component Summary page, click Next. You may prompt to inset SBS
installation CD.
g. Inset the SBS installation CD and finish the wizard.
Then, test this issue.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Do you get error when you run the Remote Access Wizard? Please capture
screenshots on the error messages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx
2. Please gather the CEICW log and Remote Access wizard log to me:
a. The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
Business Server\Support" folder.
b. The RRASlog.txt file in the "C:\Program Files\Microsoft Windows Small
Business Server\Support\" folder.
3. Gather MPS network report on SBS:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Len K" <lrk1000@xxxxxxxxx>
| Subject: Configure Remote Access hangs...
| Date: Thu, 21 Feb 2008 15:42:21 -0500
| Lines: 29
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|
| Hi,
|
| I'm in need of running the Configure Remote Access Wizzard again beacuse
our
| public IP on SBS 2003 SP1 changed. I have since changed the IP to a
domain
| name (abc.xyz.com) for remote access (so I won't have to do this again in
| future). I need a new sbspackage.exe and a new cert that reflects the
new
| domain name.
|
| However, the wizzard hangs at about the last 5% on the progress bar.
| Various posts in the web say that this was a problem with upgrading to
SBS
| SP1. That step one of that upgrade was to install W2003 Server SP1 and
that
| is what is causing the hang. There is even a microsoft KB that says to
| un-install the W2003 Server SP1. I was advised in the neighboring
newsgroup
| (.server.networking) that I should try to avoid uninstalling at all costs
to
| avoid opening some other can of worms. (the KB even says that this
problem
| was corrected in SBS SP1. So the SBS SP1 causes the problem AND corrects
| it?!! I don't think so!).
|
| Is there any way to acomplish what I need without the uninstall of W2003
| Server SP1? Has anyone done that with without any issues? Is a re-boot
| required?
|
| Thanks...
|
| Len
|
|
|
|
|
.
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