RE: OMA not accessible
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Fri, 22 Feb 2008 08:00:45 GMT
Hello Dennis,
Thank you for posting here.
According to your description, I understand that you want to access OMA of
your Exchange on SBS 2003 R2 and get error "If you have recently changed
your password, the system may not yet have completed the change. Please
wait a short time and try again. If this is not the case, your Exchange
server mailbox has not been created. Please access your account via
Microsoft Outlook or Microsoft Outlook Web Access to create your user
mailbox. Please contact your system administrator for additional
assistance". If I have misunderstood the problem, please don't hesitate to
let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. This problem may occur if the Exchange Server 2003 computer is heavily
loaded. To work around this problem, restart the Exchange Server 2003
computer. For detail information, please reference the following KB:
Cannot Log On to a Heavily Loaded Exchange Server 2003 Computer by Using
Outlook Mobile Access
http://support.microsoft.com/?id=817310
2. The issue may relate to OMA broken by .NET Framework 2.0. Framework 2.0
is not required by Exchange 2003, if no other applications depending on
Framework 2.0, I suggest we go to Control Panel -> Add or Remove Programs
to remove "Microsoft .Net Framework 2.0"
3. Please try to rerun the CEICW on SBS to reconfigure the Exchange to see
if it help:
Go through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
a. Open Server Management.
b. Click To Do List.
c. Click Connect to the Internet.
d. Proceed to the "Firewall" page and select "Enable Firewall".
e. On the "Services Configuration" page, make sure that "E-mail" service
has been checked.
f. On the "Web Services Configuration" page, check the web services that
you want to publish.
g. On the "Web Server Certificate" page, choose "Create a new Web server
certificate" and key in your public domain name in the box.
h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
i. On the "E-mail Delivery Method" page, choose DNS (Use DNS to route
e-mail) or Smart Host (Forward all e-mail to e-mail server at your ISP) to
route your email, If you select smart host, you need to input the IP
address of your smart host.
j. If you're using POP3 connector, please enable POP3 Connector.
k. Key in your e-mail domain name in "Email Domain Name" page.
4. If the issue persists, the OMA virtual directory may corrupted on SBS. I
suggest you reset the OMA virtual directory on SBS:
How to reset the default virtual directories that are required to provide
Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services
in Exchange Server 2003
http://support.microsoft.com/?id=883380
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Does this issue happen on all Exchange users?
2. Can you open the user's mailbox thru Outlook or OWA?
3. Please collect the MPS Report for Exchange:
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c) The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
4. Gather IIS log:
a. Open IIS snap-in.
b. Right click Default Web Site and click Properties.
c. Uncheck the "Enable Logging" box and click Apply.
d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.
e. Check "Enable Logging" box and click OK.
f. Run IISReset command.
g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
5. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: OMA not accessible
| thread-index: Ach0BjbWYQdH75YVSwi8zPQc9tDBBA==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?RGVubmlz?= <Dennis@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: OMA not accessible
| Date: Wed, 20 Feb 2008 13:19:01 -0800
| Lines: 20
| Message-ID: <6FC274E2-8D78-4E76-888B-4315A478DD9B@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:93653
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I've set up a SBS2003 R2. All is working fine, though:
| - OMA can't be opened. Everytime a user tries to log in, they get the
| message: " If you have recently changed your password, the system may
not
| yet have completed the change. Please wait a short time and try again. If
| this is not the case, your Exchange server mailbox has not been created.
| Please access your account via Microsoft Outlook or Microsoft Outlook Web
| Access to create your user mailbox. Please contact your system
administrator
| for additional assistance."
|
| -Users are enabled for Mobile access
| -Mobile Service is enabled
| -accepts all devices
| -VD's Echweb, OMA and exchange-oma do not require SSL
| -VD OMA is set to 'Basic Auth' and is prefilled with the domain. (tried
the
| "\" as well, didn't work)
| -OWA is working fine for all users so mailboxes are available.
|
| Anybody a clue on what I am missing? Overview on the correct IIS settings
on
| how to get OMA to work would be great,,,
|
|
.
- Prev by Date: Re: SBS Server 2008 Premium 2 Servers?
- Next by Date: Re: Do I need to reinstall?
- Previous by thread: RE: Windows SBS Monitoring and Sharepoint 2007 server
- Next by thread: Re: Shared Folders Randomly Stop Working
- Index(es):
Relevant Pages
|
Loading
