RE: Slow printing after adding new user to workstations
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 19 Feb 2008 06:48:34 GMT
Hello Customer,
Thank you for posting here. Let's also thank Jim for the input.
According to your description, I understand that some users printing very
slow thru accounting application. If I have misunderstood the problem,
please don't hesitate to let me know.
First, you mentioned "The software was creating sales orders fine, but when
they would go to print the sales order it would take 1 to 3 minutes longer
than normal for the print job to compile and then bring up the select
printer window and actually print. From the time the select printer window
was selected until the printer actually started printing was not an issue",
we know the printing is not slow, but the select printer window come out
slow. From your description, I think this is mostly your accounting
application issue. Let's do following test to isolate this issue:
Please try to open multiple Word or Excel files on multiple workstations at
same time and try to print them together. Do you get the slow issue? If
not, this is not a SBS issue. Please try to contact your accounting
application support for help.
If you still get slow issue when print Word or Excel files, I suggest we
try the following steps to narrow down this issue:
1. Based on my knowledge, the antivirus software will cause printing slow.
Do you install any antivirus software on the workstations? If yes, please
disable or uninstall them and test this issue.
2. Please do clean boot on the problematic workstation to see if it help.
To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.
b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.
c. Click to clear the check mark from the "Load startup items" below
Selective Startup.
d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.
e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.
f. After restarting, please check whether this issue will reoccur.
g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
3. Please try to print to another printer in network. Does the issue happen
again?
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
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| Thread-Topic: Slow printing after adding new user to workstations
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| From: =?Utf-8?B?ZXhwbG9yZW1hbg==?= <exploreman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Slow printing after adding new user to workstations
| Date: Fri, 15 Feb 2008 14:18:00 -0800
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|
| I have a SBS2003 server running an sql accounting and inventory sales
| program. The server is dual xeon processor with 4 gig ram. I have 13 xp
pro
| workstations connected. There are about 6 printers connected, some
directly
| to workstations and shared so that others can use them and three are with
| network cards and working as network printers off of the server. The
server
| is connected to a cisco 2950 switch and also connected to the cisco
switch is
| a netgear 16 port switch about 250 feet away from the server in the
warehouse
| office.
| Here is my problem while using the accounting application multiple users
| started having printing slow down issues. The software was creating sales
| orders fine, but when they would go to print the sales order it would
take 1
| ½ to 3 minutes longer than normal for the print job to compile and then
bring
| up the select printer window and actually print. From the time the select
| printer window was selected until the printer actually started printing
was
| not an issue. Five of six users in the warehouse were printing slow, one
was
| printing normally. All connected to the same netgear switch and all
printing
| to the same network printer on the SBS2003 server. One other user
connected
| to directly to the cisco 2950 switch was having the same issues, while
all
| others were not.
| To further diagnose the problem, I had one of the five users who was
| experiencing slow printing, log off the workstation and log back onto the
| same workstation as a different user and the printing slowdown had
| disappeared. The workstation was back to normal.
| I added a new user profile to the workstation that was experiencing the
slow
| down. After adding the new user on the server, ( I just added a new user
on
| the server with the power user profile by taking the current user and
adding
| a #1 after his name, changing dominic to dominic1) I logged onto the
| workstation as the new user, created the network drive mappings to access
the
| accounting program files and set up a default printer. I then accessed
the
| program and printed a sales order. Voila, the speed was back to normal,
| everything seemed to be fixed. I then logged off and logged on to check
the
| old dominic logon and it was still slow. However by adding the new
dominic1
| user, the previous user maria, who was operating fast, was now operating
slow
| just like the user dominic.
|
| While I was doing this, the user maria, asked me if she could use another
| workstation to do her work while I was testing the other workstation.
Since
| she had never logged onto that workstation, I let the workstation add her
as
| a new user and helped her map the drive and create the shortcut to start
the
| accounting program. She was now using the second workstation while I was
| working on the first workstation. After adding maria to the second
| workstation, I had her log off and log back onto the same workstation as
| dennis, (dennis was previously working at normal speed) Dennis was now
| working slow. When she logged back off of dennis and logged back on as
Maria,
| she was working fast again.
|
| My conclusion, for some reason adding a new user to the workstations are
| causing the workstations to prioritize the users. The most current user
is
| the only one who works fast. All other users can access the programs but
do
| not work at the same speed as the most currently added user some
| significantly slower, some print routines are taking 5-6 minutes when
they
| take seconds normally. By the way they are logging off not switching
users.
| In retrospect, almost all workstation that have been experiencing slow
| periods have had a new user added to the workstation at some time period
and
| the user that is complaining about slow downs, was an already installed
user
| before the new user was added. This was proved by the two examples last
| night, by adding a new user to both workstations, the current fast user
was
| replaced by the newly installed user.
| Can you think of any reason that a Microsoft workstation or server
settings
| would cause this to happen?
| Thanks for your help.
| Ed
|
|
.
- References:
- Slow printing after adding new user to workstations
- From: exploreman
- Slow printing after adding new user to workstations
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