Re: RDP Problems

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Hello Jeff,

Thank you for sending me the information.

After reviewing your email, I understand that Windows 2003 SP2 has been
installed.

Firstly I would like to confirm that did you install the hotfixes as well?

Please refer to following article to ensure all the hotfixes are installed.

Best practices and known issues when you install Windows Server 2003
Service Pack 2 on a Windows Small Business Server 2003-based computer
http://support.microsoft.com/kb/939421

Before we go any further, I would like to confirm following:

1. How did you input your credential? Would you please refer to my first
reply to capture some screenshots for both using hostname and using IP
address? Please also capture a screenshot of the error message.

2. How did you use IP address to rdp to the client? By using mstsc /v IP or
run mstsc and then input the IP address?

3. Please run "mstsc /console" and then check if it works.

4. You mentioned that RWW only works for server. Do you mean when accessing
RWW on the server, only the server can be connected via RWW?

5. Please also send me the MPS report for the client after reproducing the
problem.

Thank you for your understanding and cooperation.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: RDP Problems
| thread-index: Achw+4jO9hixWYz8SPGm/VotI6hphQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?SmVmZiBHcmlmZmlu?= <sfajeff2.hotmail.com>
| References: <0CF1604E-DDDD-4A91-94A6-93CFD939CFAD@xxxxxxxxxxxxx>
<OWpz#nPbIHA.3940@xxxxxxxxxxxxxxxxxxxx>
<eHne2zPbIHA.4920@xxxxxxxxxxxxxxxxxxxx>
<7665BCD8-13DC-437E-BF8E-9CA2A538D29F@xxxxxxxxxxxxx>
<uf8veVXbIHA.5892@xxxxxxxxxxxxxxxxxxxx>
<2A9B707F-9FAD-42AA-8FE8-132A8F989349@xxxxxxxxxxxxx>
<XpkauSvbIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: RDP Problems
| Date: Sat, 16 Feb 2008 16:25:01 -0800
| Lines: 308
| Message-ID: <89608C70-445E-4AD1-A197-01793F070EF5@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| Importance: normal
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:92808
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I have gone through the troubleshooting with no success, except when I
use
| the client's IP address. Using the IP address RDP works.
|
| I have sent you an email with the requested information. Thanks!
| --
| Jeff Griffin
|
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Jeff,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that the SBS server cannot RDP to the
clients.
| >
| > The issue can be complex. The troubleshooting may be time-consuming.
Your
| > time and cooperation will be appreciated.
| >
| > I suggest you try following steps to narrow down the cause of the issue:
| >
| > Clean boot on both the server and the client:
| > ====================
| > 1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG"
| > (without the quotation marks) and click OK.
| > 2. Under the Service tab, check "Hide All Microsoft Services", and then
| > click "Disable All" button. In this way, we can disable all the
services
| > which belong to third-party programs.
| > 3. Under the Startup tab, click "Disable All" button.
| >
| > 4. Click OK.
| > 5. Choose Yes to restart the computer.
| > 6. Check "Don't show this message or launch the system configuration
| > utility when Windows starts".
| > 7. Please check if the issue persists.
| >
| > NOTE: We can check on Normal Startup in the General tab to roll back to
| > Normal Mode after we finish the steps.
| >
| > If the problem still occurs, please help me gather following
information:
| >
| > 1. If you try to input the IP address of the client to RDP to the
client,
| > what is the result?
| > 2. Is ISA server installed on the server?
| > 3. Does RWW work properly?
| > 4. Is Windows 2003 SP2 installed on the server?
| > 5. What is the version of terminal client installed on the server?
| > 6. GP result
| > ========
| > On both the server and the problematic clients, type the following
command
| > in command prompt, and then press ENTER:
| > "gpresult -Z > C:\gpresult_z.txt" (without the quotation marks)
| >
| > This creates a list of the implemented policies on the machine in the
| > following text file: C:\gpresult_z.txt. Please send this file to
| > v-mzhuan@xxxxxxxxxxxxxx
| >
| > 7. Please help me capture screenshots of all the error messages you
| > received and send to v-mzhuan@xxxxxxxxxxxxx
| >
| > To capture the image, we can perform the steps below:
| >
| > (a) When the error message appears, press the Print Screen key several
| > times (this key is located to the right of the F12 key on the keyboard)
| > (b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
| > (c) Click Edit (menu) -> Paste or press Ctrl + V.
| > (d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send
it
| > to me as an attachment.
| >
| > 8. Please download the MPS Report tool from the following link and run
it
| > on both the SBS server and the XP client, reproduce the issue and then
send
| > the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
| > investigation so that we can find what the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: RDP Problems
| > | thread-index: AchtgoATfwRN1AUUT+uuoZCZqwG/qg==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?SmVmZiBHcmlmZmlu?= <sfajeff2.hotmail.com>
| > | References: <0CF1604E-DDDD-4A91-94A6-93CFD939CFAD@xxxxxxxxxxxxx>
| > <OWpz#nPbIHA.3940@xxxxxxxxxxxxxxxxxxxx>
| > <eHne2zPbIHA.4920@xxxxxxxxxxxxxxxxxxxx>
| > <7665BCD8-13DC-437E-BF8E-9CA2A538D29F@xxxxxxxxxxxxx>
| > <uf8veVXbIHA.5892@xxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: RDP Problems
| > | Date: Tue, 12 Feb 2008 06:21:04 -0800
| > | Lines: 151
| > | Message-ID: <2A9B707F-9FAD-42AA-8FE8-132A8F989349@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:91914
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Workstation to workstation works.
| > |
| > | --
| > | Jeff Griffin
| > |
| > |
| > |
| > | "Larry Struckmeyer" wrote:
| > |
| > | > Hmmmm.... all of these attempts from the server? What happens if
you
| > RDP
| > | > from say your workstation to another workstation on the LAN?
| > | >
| > | > --
| > | > Larry
| > | >
| > | > "Jeff Griffin" <sfajeff2.hotmail.com> wrote in message
| > | > news:7665BCD8-13DC-437E-BF8E-9CA2A538D29F@xxxxxxxxxxxxxxxx
| > | > >I have tried loging in using the admin account, a domain admin
account
| > | > > (mine), as well as an account assigned to the mobile user
template.
| > | > >
| > | > > Also when trying this it does no seem to matter the client OS
that I
| > am
| > | > > trying to RDP into. I have tried to RDP into my vista machine, an
XP
| > | > > machine
| > | > > and my home server all with no luck. All give the same error.
| > | > >
| > | > > I have pasted the security event from a login attempt below,
although
| > from
| > | > > looking it appears that the vista machine thinks the login was
| > successful.
| > | > >
| > | > > - System
| > | > >
| > | > > - Provider
| > | > >
| > | > > [ Name] Microsoft-Windows-Security-Auditing
| > | > > [ Guid] {54849625-5478-4994-a5ba-3e3b0328c30d}
| > | > >
| > | > > EventID 4624
| > | > >
| > | > > Version 0
| > | > >
| > | > > Level 0
| > | > >
| > | > > Task 12544
| > | > >
| > | > > Opcode 0
| > | > >
| > | > > Keywords 0x8020000000000000
| > | > >
| > | > > - TimeCreated
| > | > >
| > | > > [ SystemTime] 2008-02-12T02:10:56.436Z
| > | > >
| > | > > EventRecordID 13093
| > | > >
| > | > > Correlation
| > | > >
| > | > > - Execution
| > | > >
| > | > > [ ProcessID] 716
| > | > > [ ThreadID] 812
| > | > >
| > | > > Channel Security
| > | > >
| > | > > Computer Griffin-DCT
| > | > >
| > | > > Security
| > | > >
| > | > >
| > | > > - EventData
| > | > >
| > | > > SubjectUserSid S-1-0-0
| > | > > SubjectUserName -
| > | > > SubjectDomainName -
| > | > > SubjectLogonId 0x0
| > | > > TargetUserSid S-1-5-21-3552227299-3039924618-776855720-1009
| > | > > TargetUserName GRIFFIN-SBS$
| > | > > TargetDomainName GRIFFIN
| > | > > TargetLogonId 0x22c0098
| > | > > LogonType 3
| > | > > LogonProcessName Kerberos
| > | > > AuthenticationPackageName Kerberos
| > | > > WorkstationName
| > | > > LogonGuid {638517AB-F0C4-4A2A-5CEE-2B89BF8A399A}
| > | > > TransmittedServices -
| > | > > LmPackageName -
| > | > > KeyLength 0
| > | > > ProcessId 0x0
| > | > > ProcessName -
| > | > > IpAddress 192.168.1.201
| > | > > IpPort 1163
| > | > >
| > | > > I have checked the firewall on the client machines and as best as
I
| > can
| > | > > tell
| > | > > it is configured correctly (although it may not be). Remote
desktop
| > | > > connection is enabled in the firewall.
| > | > >
| > | > > Anything else I need to check or provide to help yall?
| > | > >
| > | > > --
| > | > > Jeff Griffin
| > | > >
| > | > >
| > | > >
| > | > > "kj [SBS MVP]" wrote:
| > | > >
| > | > >> Larry Struckmeyer wrote:
| > | > >> > Hi Jeff:
| > | > >> >
| > | > >> > If I had to guess, you are trying to connect from the server
to the
| > | > >> > wks as the administrator.
| > | > >> >
| > | > >> > Walk over to that workstation, rclick my computer - properties
-
| > | > >> > remote -
| > | > >> > add the administrator to the users granted remote access.
| > | > >>
| > | > >> Domain admins should automatically have this permission as they
are
| > | > >> members
| > | > >> of the local administrators group already (or should be). If the
RDP
| > | > >> service
| > | > >> isn't enabled or the workstation wasn't properly SBS joined
| > | > >> (connectcomputer), or there's stale IP resolution - I'd expect
the
| > OP to
| > | > >> see
| > | > >> a different error.
| > | > >>
| > | > >> Local security event log should provide more help. OP, you were
| > | > >> specifying a
| > | > >> *domain* and *domain user account*, not a local workstation
account,
| > | > >> right?
| > | > >>
| > | > >> >
| > | > >> >
| > | > >> > "Jeff Griffin" <sfajeff2.hotmail.com> wrote in message
| > | > >> > news:0CF1604E-DDDD-4A91-94A6-93CFD939CFAD@xxxxxxxxxxxxxxxx
| > | > >> >> I can RDP from client computers into the SBS Server but I
can't
| > RDP
| > | > >> >> from the
| > | > >> >> SBS Server to any client computers. I have checked that remote
| > | > >> >> connections are enabled on the client computers. I just get
the
| > "The
| > | > >> >> system could not log
| > | > >> >> you on" message but nothing more about the error.
| > | > >> >>
| > | > >> >> What else do I need to check?
| > | > >> >> --
| > | > >> >> Jeff Griffin
| > | > >>
| > | > >> --
| > | > >> /kj
| > | > >>
| > | > >>
| > | > >>
| > | >
| > | >
| > | >
| > |
| >
| >
|

.

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