Re: VPN with SBS Premuim
- From: Anthony from Solution One Ltd. <AnthonyfromSolutionOneLtd@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 17 Feb 2008 00:29:01 -0800
thanks Manfred,
I had installed the Windows 2003 patch for the TCP issues, and re-ran the
CEICW (which got Vista working with VPN), but I had not re-run the Remote
Access Wizard, after running the RAW, Windows XP connected fine.
thanks for all your help, you are a credit to Microsoft.
regards,
Anthony
"Manfred Zhuang [MSFT]" wrote:
Hello Anthony,.
Thank you for getting back.
I would like to confirm that after re-running CEICW, did you run Remote
Access Wizard?
Have you tried visiting RWW and downloading the latest SBS connection
manager on the problematic clients?
If not, I suggest you perform these steps.
If the issue persists, please help me gather following information:
1. Please help to gather the ISA Info:
1) Download the file from the following URL:
http://www.isatools.org/isainfo/ISAInfo.zip
2) Extract all files to a folder on ISA server.
3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
4) Please send these files to me at v-mzhuan@xxxxxxxxxxxxx
2. Please also help to gather the ISA logs:
1) Schedule a down time.
2) Open ISA 2004 management console.
3) Expand the server node and highlight 'Monitoring'.
4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
9) Click 'Apply' to save changes and update the configuration.
10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.
11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted, that's normal.) You may backup them first and then
delete them.
12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.
13) Reproduce the problem, stop the service, and then gather the resulting
W3C files to me for analysis.
14) Please also let me know the IP address of the testing clients so that I
can filter the data.
3. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
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--------------------
| Thread-Topic: VPN with SBS Premuim
| thread-index: AchjJDm4FmDY0Sk8SC+ku86ywnRr6Q==
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| From: =?Utf-8?B?QW50aG9ueSBmcm9tIFNvbHV0aW9uIE9uZSBMdGQu?=
<AnthonyfromSolutionOneLtd@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <3565856B-EADB-4B29-92FE-53A16FE36629@xxxxxxxxxxxxx>
<uv5gb7JSIHA.748@xxxxxxxxxxxxxxxxxxxx>
<OHPqmCZSIHA.3916@xxxxxxxxxxxxxxxxxxxx>
<DADB3B2F-CB62-4D34-A5EB-5E1E9674AB8C@xxxxxxxxxxxxx>
<0CCA0E9B-5D25-4E4F-BCE7-202B5BE492E6@xxxxxxxxxxxxx>
<Ma6K80oVIHA.4720@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: VPN with SBS Premuim
| Date: Wed, 30 Jan 2008 01:41:01 -0800
| Lines: 282
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|
| Hi Manfred,
|
| I followed your instructions and downloaded the MS Hotfix listed for the
| Windows 2003 SP2 networking issues, and then re-ran the CEICW again this
time
| picking to "change" instead of "do not", I am now able to successfully
| establish a VPN connection from 3 different Windows Vista PC's, but I am
| still unable to establish a connection from any Windows XP (SP2)
machines,
| the Windows XP machine, gets up to "verifying username and password" and
then
| sits there for about 30 secconds, there is no real error message, and the
| event tracing in ISA does not say anything has been denied??
|
| This customer is unfortunately a 24hour operation and I would be most
| greatful if you have any more suggestions.
|
| cheers
|
| Anthony Duxfield
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Anthony,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that after installing ISA 2004 on the SBS
| > server, VPN does not work.
| >
| > Based on my research, if you installed SP2 on the SBS server without
| > installing the hotfixes, there will be some problems with VPN.
| >
| > Therefore if you installed SP2 on the server, please refer to following
| > article to ensure all the hotfixes are installed.
| >
| > Best practices and known issues when you install Windows Server 2003
| > Service Pack 2 on a Windows Small Business Server 2003-based computer
| > http://support.microsoft.com/kb/939421
| >
| > In addition, please refer to following article to check if all the
settings
| > are correct.
| >
| > Firstly I would like to confirm when re-running CEICW, did you select
"Do
| > not change¡Â"? If yes, I suggest you re-run CEICW again and not
select this
| > option.
| >
| > 837355 How to configure a VPN server by using Internet Security and
| > Acceleration (ISA) Server 2006 or ISA Server 2004
| > http://support.microsoft.com/?id=837355
| >
| > I hope the above information is helpful to you. If the problem still
| > occurs, please help me gather following information:
| >
| > 1. Please help to gather the ISA Info:
| >
| > 1) Download the file from the following URL:
| >
| > http://www.isatools.org/isainfo/ISAInfo.zip
| >
| > 2) Extract all files to a folder on ISA server.
| > 3) Double click Isainfo.js. This will generate 2 files
| > ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
| > current folder.
| > 4) Please send these files to me at v-mzhuan@xxxxxxxxxxxxx
| >
| > 2. Please also help to gather the ISA logs:
| >
| > 1) Schedule a down time.
| >
| > 2) Open ISA 2004 management console.
| >
| > 3) Expand the server node and highlight 'Monitoring'.
| >
| > 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
| > Pane' is showed there.
| >
| > 5) In the 'Task Pane', click 'Configure Firewall Logging' under
'Logging
| > Tasks', and then switch the 'log storage format' from 'MSDE database'
| > (default) to 'File'.
| >
| > 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| >
| > 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under
'Logging
| > Tasks', and then switch the 'log storage format' from 'MSDE database'
| > (default) to 'File'.
| >
| > 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| >
| > 9) Click 'Apply' to save changes and update the configuration.
| >
| > 10) Temporarily disable the Firewall service. To do that, please click
| > Monitoring | Services tab, and then right click 'Microsoft Firewall' to
| > choose 'Stop'.
| >
| > 11) Clear the current existing W3C logs. To do that, go to the log
saving
| > directory and clean any existing .W3C logs. By default, the logs will
be
| > saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may
not
| > be able to deleted, that's normal.) You may backup them first and
then
| > delete them.
| >
| > 12) Go back to the ISA 2004 management console, and then Start the
stopped
| > 'Microsoft Firewall' service.
| >
| > 13) Reproduce the problem, stop the service, and then gather the
resulting
| > W3C files to me for analysis.
| >
| > 14) Please also let me know the IP address of the testing clients so
that I
| > can filter the data.
| >
| > Hope the above information helps. Please feel free to let me know if
there
| > is anything I can do for you.
| >
| > 3. Please download the MPS Report tool from the following link and run
it
| > on the SBS server, then send the generated CAB file to my mailbox
| > v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find
what
| > the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
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