Re: RDP Problems

I have gone through the troubleshooting with no success, except when I use
the client's IP address. Using the IP address RDP works.

I have sent you an email with the requested information. Thanks!
--
Jeff Griffin



"Manfred Zhuang [MSFT]" wrote:

Hello Jeff,

Thank you for posting here.

From your post, I understand that the SBS server cannot RDP to the clients.

The issue can be complex. The troubleshooting may be time-consuming. Your
time and cooperation will be appreciated.

I suggest you try following steps to narrow down the cause of the issue:

Clean boot on both the server and the client:
====================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we finish the steps.

If the problem still occurs, please help me gather following information:

1. If you try to input the IP address of the client to RDP to the client,
what is the result?
2. Is ISA server installed on the server?
3. Does RWW work properly?
4. Is Windows 2003 SP2 installed on the server?
5. What is the version of terminal client installed on the server?
6. GP result
========
On both the server and the problematic clients, type the following command
in command prompt, and then press ENTER:
"gpresult -Z > C:\gpresult_z.txt" (without the quotation marks)

This creates a list of the implemented policies on the machine in the
following text file: C:\gpresult_z.txt. Please send this file to
v-mzhuan@xxxxxxxxxxxxxx

7. Please help me capture screenshots of all the error messages you
received and send to v-mzhuan@xxxxxxxxxxxxx

To capture the image, we can perform the steps below:

(a) When the error message appears, press the Print Screen key several
times (this key is located to the right of the F12 key on the keyboard)
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.

8. Please download the MPS Report tool from the following link and run it
on both the SBS server and the XP client, reproduce the issue and then send
the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
investigation so that we can find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: RDP Problems
| thread-index: AchtgoATfwRN1AUUT+uuoZCZqwG/qg==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SmVmZiBHcmlmZmlu?= <sfajeff2.hotmail.com>
| References: <0CF1604E-DDDD-4A91-94A6-93CFD939CFAD@xxxxxxxxxxxxx>
<OWpz#nPbIHA.3940@xxxxxxxxxxxxxxxxxxxx>
<eHne2zPbIHA.4920@xxxxxxxxxxxxxxxxxxxx>
<7665BCD8-13DC-437E-BF8E-9CA2A538D29F@xxxxxxxxxxxxx>
<uf8veVXbIHA.5892@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: RDP Problems
| Date: Tue, 12 Feb 2008 06:21:04 -0800
| Lines: 151
| Message-ID: <2A9B707F-9FAD-42AA-8FE8-132A8F989349@xxxxxxxxxxxxx>
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| Path: TK2MSFTNGHUB02.phx.gbl
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Workstation to workstation works.
|
| --
| Jeff Griffin
|
|
|
| "Larry Struckmeyer" wrote:
|
| > Hmmmm.... all of these attempts from the server? What happens if you
RDP
| > from say your workstation to another workstation on the LAN?
| >
| > --
| > Larry
| >
| > "Jeff Griffin" <sfajeff2.hotmail.com> wrote in message
| > news:7665BCD8-13DC-437E-BF8E-9CA2A538D29F@xxxxxxxxxxxxxxxx
| > >I have tried loging in using the admin account, a domain admin account
| > > (mine), as well as an account assigned to the mobile user template.
| > >
| > > Also when trying this it does no seem to matter the client OS that I
am
| > > trying to RDP into. I have tried to RDP into my vista machine, an XP
| > > machine
| > > and my home server all with no luck. All give the same error.
| > >
| > > I have pasted the security event from a login attempt below, although
from
| > > looking it appears that the vista machine thinks the login was
successful.
| > >
| > > - System
| > >
| > > - Provider
| > >
| > > [ Name] Microsoft-Windows-Security-Auditing
| > > [ Guid] {54849625-5478-4994-a5ba-3e3b0328c30d}
| > >
| > > EventID 4624
| > >
| > > Version 0
| > >
| > > Level 0
| > >
| > > Task 12544
| > >
| > > Opcode 0
| > >
| > > Keywords 0x8020000000000000
| > >
| > > - TimeCreated
| > >
| > > [ SystemTime] 2008-02-12T02:10:56.436Z
| > >
| > > EventRecordID 13093
| > >
| > > Correlation
| > >
| > > - Execution
| > >
| > > [ ProcessID] 716
| > > [ ThreadID] 812
| > >
| > > Channel Security
| > >
| > > Computer Griffin-DCT
| > >
| > > Security
| > >
| > >
| > > - EventData
| > >
| > > SubjectUserSid S-1-0-0
| > > SubjectUserName -
| > > SubjectDomainName -
| > > SubjectLogonId 0x0
| > > TargetUserSid S-1-5-21-3552227299-3039924618-776855720-1009
| > > TargetUserName GRIFFIN-SBS$
| > > TargetDomainName GRIFFIN
| > > TargetLogonId 0x22c0098
| > > LogonType 3
| > > LogonProcessName Kerberos
| > > AuthenticationPackageName Kerberos
| > > WorkstationName
| > > LogonGuid {638517AB-F0C4-4A2A-5CEE-2B89BF8A399A}
| > > TransmittedServices -
| > > LmPackageName -
| > > KeyLength 0
| > > ProcessId 0x0
| > > ProcessName -
| > > IpAddress 192.168.1.201
| > > IpPort 1163
| > >
| > > I have checked the firewall on the client machines and as best as I
can
| > > tell
| > > it is configured correctly (although it may not be). Remote desktop
| > > connection is enabled in the firewall.
| > >
| > > Anything else I need to check or provide to help yall?
| > >
| > > --
| > > Jeff Griffin
| > >
| > >
| > >
| > > "kj [SBS MVP]" wrote:
| > >
| > >> Larry Struckmeyer wrote:
| > >> > Hi Jeff:
| > >> >
| > >> > If I had to guess, you are trying to connect from the server to the
| > >> > wks as the administrator.
| > >> >
| > >> > Walk over to that workstation, rclick my computer - properties -
| > >> > remote -
| > >> > add the administrator to the users granted remote access.
| > >>
| > >> Domain admins should automatically have this permission as they are
| > >> members
| > >> of the local administrators group already (or should be). If the RDP
| > >> service
| > >> isn't enabled or the workstation wasn't properly SBS joined
| > >> (connectcomputer), or there's stale IP resolution - I'd expect the
OP to
| > >> see
| > >> a different error.
| > >>
| > >> Local security event log should provide more help. OP, you were
| > >> specifying a
| > >> *domain* and *domain user account*, not a local workstation account,
| > >> right?
| > >>
| > >> >
| > >> >
| > >> > "Jeff Griffin" <sfajeff2.hotmail.com> wrote in message
| > >> > news:0CF1604E-DDDD-4A91-94A6-93CFD939CFAD@xxxxxxxxxxxxxxxx
| > >> >> I can RDP from client computers into the SBS Server but I can't
RDP
| > >> >> from the
| > >> >> SBS Server to any client computers. I have checked that remote
| > >> >> connections are enabled on the client computers. I just get the
"The
| > >> >> system could not log
| > >> >> you on" message but nothing more about the error.
| > >> >>
| > >> >> What else do I need to check?
| > >> >> --
| > >> >> Jeff Griffin
| > >>
| > >> --
| > >> /kj
| > >>
| > >>
| > >>
| >
| >
| >
|


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