Connect to Small Business Server not working

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This is on SBS 2003 R2 Premium.

Two or three of our remote users have been commenting that the Connect
Computer shortcut on the desktop of their Laptops fails to make a
connection.

I'm suspicious that its just down to a poor internet connection at
their end, but it does seem to have coincided with a change we made to
the server's internet connection recently.

We now have two ADSL lines, each with static IP, connected to two
modems and into a load balancing router (Draytek 2910) which in turn
hangs off the server's external NIC.

After we got this working, we reran CEICW just to be on the safe side
and the internet connection is working fine.

The sub-domain (intranet.<ourdomain>.com) has also been updated to
reflect there are two static IPs.

Would any of this be stopping the connection getting made?

Or do the remote users need an updated shortcut on to their PCs?

I think I've asked this before - am I right in believing that the
only way to get a new shortcut on to the PC is to delete the PC from
the computers list and then re-add it?

Any help much appreciated,

TIA,

JohnK


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