RE: Not receiving Mail to second E-Mail Domain

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Hello Jim,

Thank you for posting here.

From your post, I understand that the second email domain can send emails,
but not receive emails.

Firstly, Please refer to following article to verify the settings:

Configuring Exchange to receive mail for multiple domains
http://support.microsoft.com/kb/268838

Please also ask the ISP to check if the MX record and the PTR record are
correct.

If everything is correct, but the issue persists, please help me gather
following information:

1. Please let me know the exact domain name. For security consideration,
you can send the domain name to my mailbox at v-mzhuan@xxxxxxxxxxxxxx
2. What NDR message is received by the senders? Please save it as msg file
and send it to me as an attachment.

3. Please enable SMTP log. Reproduce the issue and then send me the log:

NOTE: Please let me know the sender's email address and the recipient's
email address.

a. Open Exchange System Manager. Navigate to
Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click
it and choose 'Properties'.

b. In General tab, check 'Enable logging' option. Click 'Properties'
button, enable *ALL* logging options in 'Advanced' tab.

c. Click 'OK' to close the dialog box. Restart the SMTP virtual server.

d. Reproduce the problem (send e-mail through external account). Wait for
10~20 minutes.

e. Go back to the server. Open Windows Explorer and navigate to
%systemroot%\system32\logfiles\smtpsvc1\ Gather the log file and send it to
me.

4. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
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| Thread-Topic: Not receiving Mail to second E-Mail Domain
| thread-index: Achjbq6UDM41I8cxTA+9//pxHyYA0Q==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?SmltIFJheWtvd3NraQ==?=
<JimRaykowski@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Not receiving Mail to second E-Mail Domain
| Date: Wed, 30 Jan 2008 10:34:00 -0800
| Lines: 18
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|
| We have a client with a company.com domain and mail is working well to
that
| domain. We recently added a second e-mail domain company1.com and it can
| send but not receive. From my company mail server the message in the
queue
| is "The remote server did not respond to the connection".
| The domain is registered with godaddy.com out company is hosting the
| domain in DNS and when I do a nslookup it resolved the domain and host
| record. I can also ping mail.company1.com and can telnet to
| mail.company1.com on port 25. I have added the new domain to the
resipiant
| policy and set up a test user to test sending and receiving.
| I am at a loose to figure out whay this is happening. the domain is
not
| on the block list. What else am I missing.
|
| TIA,
|
| --
| Jim
|
| "Nothing is fool proof to a talented fool"
|

.

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