Re: can't use IMAP

Hello Kevin,

Thank you for posting here. Let's also thank Lanwench and Cris for the
input.

According to your description, I understand that you get prompt for
username and password again and again when you try to connect Exchange thru
IMAP. If I have misunderstood the problem, please don't hesitate to let me
know.

First, Lanwench is correct, when you are prompted to input username and
password, you need to input "domain\username" but not "domain/username" for
username box.

If this is not the cause of this issue, I suggest we try the following
steps to see if we can resolve this issue:

1. Please enable SSL IMAP on Exchange thru the following page.

http://www.smallbizserver.net/Articles/tabid/266/articleType/ArticleView/art
icleId/231/Default.aspx

2. Then, try to configure a internal Outlook to connect the Exchange thru
SSL IMAP.

How to configure Outlook to receive e-mail messages from an IMAP server
http://support.microsoft.com/?id=286197

Does it connect success?

3. Then, try to run CECIW to publish the SSL IMAP to external:

Go through the follow KB and rerun CEICW carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Detailed steps for your reference:

a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

b. Click the "Connect to the Internet" link.

c. When navigating to the Firewall page, select "Enable firewall" and click
Next.

d. On the "Services Configuration" page, select all the items and then
click Add button.

e. In the Add or Edit a Service dialog box, input "SSL IMAP" for Service
name, select TCP for Protocol, input 993 for Port, select Inbound for
Direction. Click OK.

f. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
items in the list are selected. Click Next.

g. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public domain name (your public DNS name)
that you will use to access OWA and RWW (for example, if your public domain
name that you use to access the sites is www.xyz.com, you should type
www.xyz.com as the new certificate name).

h. Go through the remaining steps.

4. On your Cisco router, please forward port TCP 993 to SBS. For detail
information please contact your Cisco vendor.

5. Then, try to configure a external Outlook to connect the Exchange thru
SSL IMAP.

How to configure Outlook to receive e-mail messages from an IMAP server
http://support.microsoft.com/?id=286197

Does it connect success?

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. What error do you get when you try to connect Outlook to Exchange thru
SSL IMAP?

2. Please collect the MPS Report for Exchange:

a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en

b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.

c) The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.

d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx

For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Kevin Le" <kevinle@xxxxxxxxxx?subject=Regarding%20Your%20Post>
| References: <662A2AC2-9B6E-42D8-A37C-517BBF65651D@xxxxxxxxxxxxx>
<uZpw5E3YIHA.4712@xxxxxxxxxxxxxxxxxxxx>
| In-Reply-To: <uZpw5E3YIHA.4712@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: can't use IMAP
| Date: Wed, 30 Jan 2008 14:23:20 -0600
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Yeh I followed that guide too but didn't seem like login information is
reaching the server properly
| "Cris Hanna [SBS-MVP]" <crisnospamhanna@xxxxxxxxxxxxxxxxxxxxx> wrote in
message news:uZpw5E3YIHA.4712@xxxxxxxxxxxxxxxxxxxxxxx
|
http://www.smallbizserver.net/Articles/tabid/266/articleType/ArticleView/art
icleId/231/Default.aspx
| --
| Cris Hanna [SBS-MVP]
| -------------------------------------------------
| Microsoft MVPs
| Independent Experts (MVPs do not work for MS)
| Real World Answers
| ---------------------------------------------------------
| Please do not contact me directly regarding issues
| "Kevin Le" <kevinle@xxxxxxxxxx?subject=Regarding%20Your%20Post> wrote
in message news:662A2AC2-9B6E-42D8-A37C-517BBF65651D@xxxxxxxxxxxxxxxx
| Hi,
| I need some help with setup an employee's Iphone to access company
exchange
| server via IMAP. Everything is running fine, seem like it can
contact the
| server but the username and password kept getting reject.
| Here the format of username and password:
| -domain/username
| -password
| Our server is behind a rental cisco router, can this be a firewall
problem?
|

.