RE: unable to install anything on Server 2003 SBS SP2 (windows install

Hello Customer,

Thank you for posting here. Let's also thank Larry for the input.

According to your description, I understand that you unable to install any
software on SBS 2003 thru windows installer service and get error. If I
have misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1: Ensure Windows Installer service is started on SBS

a. On SBS, click start, go to Run, type services.msc and click OK
b. select "Windows Installer" from the list. Is it started? If not, right
click it, select Start.
c. If the service can be started, please test this issue. If the service
cannot be started, let me know the error you get.

2. As I know, this issue may related to some antivirus software on SBS. If
you install any antivirus software on SBS, please uninstall it and test
this issue.

3. Please run clean boot on SBS to narrow down this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

4. Check NTFS Permissions of system driver:

a. Start Windows Explorer, right-click the computer's system hard drive,
and then click Properties.
b. Click the Security tab, and then click Add.
c. In the Select Users, Computers, or Groups dialog box, click the
SYSTEM/administrators account, click Add, and then click OK.
d. Under Allow, click to select the Full Control check box, and then click
OK.

Note: Verify the temp folder have properly permission: Click the TEMP
(C:\Documents and Settings\UserName\Local Settings\Temp) folder and then
verify that the SYSTEM account has full control permission here.

5. Perform "Method 4: Reinstall Windows Installer" in the following KB on
SBS:

"The Windows Installer service could not be accessed" error message when
you try to install Office
http://support.microsoft.com/kb/324516

Note: It is also suit for SBS 2003.

6. Maybe the issue is caused by the corrupted application which you want to
install. Please try to install another popular application on SBS to test.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

2. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

3. Gather Windows Installer log:

a. Click Start, click Run, copy the following command line into the Open
box:

REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging /t
REG_SZ /d voicewarmup /f

b. Click OK or press Enter to run this command.
c. Restart the computer.
d. Click Start, click Run, type "%temp%" (without quotation marks) and
press Enter.
e. Delete all the files in this folder.
f. Try to install the application again.
g. If it fails, click Start, click Run, type "%temp%" (without quotation
marks) and press Enter.
h. Please send all "MSIXXXX.log" files to: v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
install
| thread-index: AchhqD6B5uzs6mQeQYm+Kvqo9Gj2vA==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: unable to install anything on Server 2003 SBS SP2 (windows
install
| Date: Mon, 28 Jan 2008 04:21:01 -0800
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|
| I get the following error:
| The Windows Installer Service could not be accessed. This can occur if
you
| are running Windows in safe mode, or if the Windows Installer is not
| correctly installed. Contact your support personnel for assistance.
|
| I have looked up the error and tried the following:
| http://support.microsoft.com/kb/315346/
| http://support.microsoft.com/kb/893803/
| http://support.microsoft.com/kb/898628/
|
| Would appeciate any help and ideas as this is a big problem.
|
| Regards
| Kevin Jones
|
|

.