Re: email return path
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 29 Jan 2008 06:31:28 GMT
Hello Alan,
Thank you for posting here. Let's also thank Merv for the input.
According to your description, I understand that you want to change the
From address of the email which send out from your Exchange. If I havemisunderstood the problem, please don't hesitate to let me know.
Based on my research, Merv is correct, we only need to change the primary
address of the user to change the From address. However, after you change
the primary address of the user, it unable to get email from external. This
is a POP3 connector issue. I suggest we try the following steps to see if
we can resolve this issue:
1. Ensure the E-mail Addresses tab settings are properly:
a. Please open Server Management console on SBS
b. Select Users node, double click the user account in right pane
c. Select E-mail Addresses tab, ensure there are 2 SMTP addresses here:
user@xxxxxxxxxxxxxxxxxxxx (for POP3 connector) and user@xxxxxxxxxxxxxxxx
(for SMTP). Ensure the user@xxxxxxxxxxxxxxxx is displayed as bold.
d. Click OK.
Then, test this issue.
2. If the issue persists, I suggest you run CEICW to reconfigure the
Exchange on SBS:
Go through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
a. Open Server Management.
b. Click To Do List.
c. Click Connect to the Internet.
d. Proceed to the "Firewall" page and select "Enable Firewall".
e. On the "Services Configuration" page, make sure that "E-mail" service
has been checked.
f. On the "Web Services Configuration" page, check the web services that
you want to publish.
g. On the "Web Server Certificate" page, choose "Create a new Web server
certificate" and key in your public domain name in the box.
h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
i. On the "E-mail Delivery Method" page, choose DNS (Use DNS to route
e-mail) or Smart Host (Forward all e-mail to e-mail server at your ISP) to
route your email, If you select smart host, you need to input the IP
address of your smart host.
j. Tick the option "Use the Microsoft Connector for POP3 Mailboxes".
k. Key in your e-mail domain name in "E-mail Domain Name" page (should
new_domain.co.uk).
l. Click Add to reconfigure your POP3 global mailbox.
m. Finish the wizard and test this issue.
3. If the issue persists, I suggest we add a recipient policy for the
expected domain (old_domain.isp.co.uk) for the POP3 connector to get email
to user mailbox. To do so:
a. In Exchange System Manager, expand the Recipients object, and then
expand the Recipient Policies object.
b. In the right pane, right-click Default Policy , and then click
Properties .
c. Click the E-Mail Addresses (Policy) tab.
d. Click New , click SMTP Address , and then click OK to add a new SMTP
address.
e. In the Address box, type @ expecteddomain .com , where expecteddomain
is the domain to which the sender is trying to send mail. Click Apply , and
then click OK .
f. In the Default Policy Properties dialog box, click the E-Mail Addresses
(Policy) tab, and then click to select the check box next to the SMTP
address that you just created.
g. Click Apply . Click Yes when you receive the following prompt:
The e-mail addresses of type(s) [smtp] have been modified. Do you want to
update all corresponding recipient e-mail addresses to match these new
address(es)?
If you want to make the new SMTP address the default reply-to address for
all of the users in your Exchange 2000 organization, click the new address,
click Set as Primary, click Apply , and then click OK .
If you want to update the Default Policy immediately, right-click Default
Policy , and then click Apply this policy now.
Additional information for your reference:
How to troubleshoot the POP3 Connector in Windows Small Business Server 2003
http://support.microsoft.com/kb/885685/en-us
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Please capture screenshots on the E-mail Addresses tab of the user
properties and send the pictures to me at v-terliu@xxxxxxxxxxxxx
2. Please collect the MPS Report for Exchange:
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c) The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
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--------------------
| Thread-Topic: email return path
| thread-index: AchhrE2HDUqDjWN0TdSJS9MU9XpMdg==
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| From: =?Utf-8?B?QWxhblI=?= <AlanR@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <FC7D448A-8E91-45F6-BAE5-6A9DBFA23E7E@xxxxxxxxxxxxx>
<u5H0yw3XIHA.5472@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: email return path
| Date: Mon, 28 Jan 2008 04:50:04 -0800
| Lines: 48
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|
| Hi Merv,
|
| Thanks for the reply.
|
| I see what you are saying but when I try it, all the mail sent to that
user
| (the one I am testing as you suggested) dissappears into a black hole. I
| guess exchange is not recognising the return address but why should this
| affect the incoming mail?
| --
| AlanR
|
|
| "Merv Porter [SBS-MVP]" wrote:
|
| > Hi Alan,
| >
| > Try this...
| >
| > Server Management | Users | (rt. click) a User | Properties | Email
| > Addresses
| >
| > set the SMTP email address for the new domain as Primary.
| >
| > --
| > Merv Porter [SBS-MVP]
| > ============================
| >
| > "AlanR" <AlanR@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:FC7D448A-8E91-45F6-BAE5-6A9DBFA23E7E@xxxxxxxxxxxxxxxx
| > >I have recently accuired my own domain but for the short term at
least, I
| > > want both mail addressed to the ISP domain ie
user@xxxxxxxxxxxxxxxxxxxx
| > > and that addressed to my new domain ie user@xxxxxxxxxxxxxxxx
| > > to end up in user's mailbox and at the same time any new mail sent
out to
| > > have a return-path of user@xxxxxxxxxxxxxxxxx I have redirected the
new
| > > domain so that mail is delivered via the ISP and it arrives OK at the
| > > correct
| > > mailbox but what I can't see is what to change to alter the
return-pathso
| > > that an external recipient can reply to the new domain . How do I do
| > > that?
| > >
| > >
| > > I am using SBS 2003 with Exchange Server 2003, with POP3 mail set up
to
| > > arrive at a global mailbox.
| > > --
| > > AlanR
| >
| >
| >
|
.
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